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Thread: I can't believe it

  1. #1
    Super Member bookworm's Avatar
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    I bought a new machine on Amazon and I've waiting for it to get here. Its supposed to be delivered on Friday.

    I check the tracking this morning and see this:
    August 31, 2011 01:49:00 AM San Pablo CA US Shipment damaged and will not be delivered

    Has this happened to anyone? How do I get my money back to order a different machine?

  2. #2
    Power Poster erstan947's Avatar
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    Contact the seller and Amazon.

  3. #3
    Super Member Country1's Avatar
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    Sorry to hear! Hope you can get your money back, was it insured?

  4. #4
    Super Member RenaB's Avatar
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    I would contact amazon and the seller to see if they can ship another one.

  5. #5
    Super Member bookworm's Avatar
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    I just contacted the seller. *crosses fingers*

    Its just that it was sooooo close to getting to me

  6. #6
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    Noooooooo ! Say it isn't soooo! I hope you get a new one!

  7. #7
    Super Member Scissor Queen's Avatar
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    Quote Originally Posted by bookworm
    I bought a new machine on Amazon and I've waiting for it to get here. Its supposed to be delivered on Friday.

    I check the tracking this morning and see this:
    August 31, 2011 01:49:00 AM San Pablo CA US Shipment damaged and will not be delivered

    Has this happened to anyone? How do I get my money back to order a different machine?
    The shipper will send that machine back to the seller and reimburse the seller. The seller will just send you another machine just like what you ordered.

    The damage is between the shipper and the seller. Don't worry about it.

  8. #8
    Super Member bookworm's Avatar
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    Thank you Sissor Queen. I was thinking I needed to do something or what not

  9. #9
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    I have had two unsuccessful orders done through Amazon by third pary sellers who have promptly refunded the payment and sent return UPS shipping labels via email. If I find something on the web I then check if I can get it through Amazon. The sellers who list on there want to get good ratings- who doesn't want to be on the biggest site that people go to first? Although the end result wasn't what I wanted, these companies did refund quickly and got good feedback for their customer service.

  10. #10
    Super Member bookworm's Avatar
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    Contents were missing... My flippin sewing machine got stolen in the mail O.o

  11. #11
    Super Member jljack's Avatar
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    BOOOO!!! Too bad people can't just be honest and do their jobs!!

    Well, the seller/shipper will figure it out.

  12. #12
    Super Member Quiltbeagle's Avatar
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    Oh no! I hope everything turns out okay for you.

  13. #13
    Super Member bookworm's Avatar
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    They're sending out a new machine tomorrow.

    I know sellers on Amazon try to resolve quickly, heck I sell on there to so I know that first hand. But they got back to me with it worked out with in 36 hours so here's a mini plug for them. I hope this is ok Mods.

    http://www.amazon.com/gp/help/seller...A1UH186TDH6D3K

    Is the seller I bought from. Really nice company. I was even able to call them up and ask them a couple questions.

  14. #14
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    I have dealt with Ken's long before they sold on Amazon...really great business...I was in Alaska and had to call them and they new what my issue was with my machine just from listening to it on the phone and sent me the part I needed and then walked/talked me through fixing my machine...SUPER business to do bs with.

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