amandasgramma

Not only aligning the thing again, but looking to see if there's something on the "rollers"...not sure on these new printers if we can see that area.

BTW -- I had a technician come to my house because i couldn't get the color to print one time......yip, I left the tape over the cartridge!! ARRRRGH

good luck!

thimblebug6000

Tapes off, I now have a nice black ink circle on my finger, came right through the paper towel :-( And the 1st toner was doing the lines, and this is the 2nd, and it's no better. Yes, did all the roller cleaning and bottom plate cleaning that's all in the maintenance tab, thanks for the suggestions. One sheet it printed quite clearly on the greyscale but now that's not working either, bleah!

Murphy

I once found a tiny piece of paper obscurely hiding which caused this problem. I know you have cleaned, but might want to try again very carefully (sigh). I work on computers all day long and I understand the frustration with printers.

thimblebug6000

Thanks again for the suggestions, I just vacuumed it out but no help..... oh well, it's amazing what I don't need if I can't print it!

thimblebug6000

It's on it's way to recycling heaven now..... the print head's dead! Got myself( well actually Santa brought it early) an HP Photosmart that has the print head right in the replacement toner so SHOULD be the answer.....I sure hope so!