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Thread: Question -- using caps

  1. #1
    Super Member amandasgramma's Avatar
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    I understand that using all caps is usually considered yelling. Sometimes I know people that aren't typists find it easier to just use all caps. I know it's harder to read. My question has nothing to do with anyone on this forum, but I received an e-mail today that kinda upset me....so I want the opinion of all you wonderful people.

    I sent a letter to a company that provides free webinars (classes). You have to sign up for the webinar and then you are able to see the recorded sessions. I've tried numerous times to see the recorded sessions. The last time it had me re-register. I still couldn't get in. Now, a week later I got a letter reminding me of a new class I'd signed up for on Dec. 15. I hadn't signed up for a class. I checked their website and there is no class scheduled. I wrote asking about it and here is one part of what I wrote: "Now I get an e-mail from you reminding me of a class on Wed. Dec. 15!!! WHAT class????? ". I just got an e-mail back saying this: "I have just arrived at the office and re read your email below.
    From the way that I have read your email the tone is confusing to me. All cap generally means you are yelling at me, so I stepped back and re read it. Please give me a call at the office so that we can help you with your viewing the recorded sessions.".

    Would you have had the impression that the "WHAT" is me yelling? I do that a lot --- from working for years at a job where we emphasized certain things......If you all do, then I will try to refrain from doing that. :)

  2. #2
    Super Member raptureready's Avatar
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    I do it to DRAW ATTENTION TO things I consider important. I only consider it yelling if the tone of the entire email is confrontational, argumentative or abusive. :lol:

  3. #3
    Cyn
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    My computer savy kids say it means yelling so maybe it is the perception not the intention of thr caps.

  4. #4
    Power Poster erstan947's Avatar
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    Quote Originally Posted by raptureready
    I do it to DRAW ATTENTION TO things I consider important. I only consider it yelling if the tone of the entire email is confrontational, argumentative or abusive. :lol:


    I agree!

  5. #5
    Super Member leiladylei54's Avatar
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    I really don't mind anyone using caps on their emails to me. Sometimes people forget or have a hard time viewing their font and don't know how to change it to make it larger for them to view. Not everyone is computer savvy. And as raptureready mentioned.......I use it as an attention getter or to make a point.

  6. #6
    Super Member thepolyparrot's Avatar
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    The caps and the multiple punctuation marks do make it look like you're angry. That's nice that the company wants to talk with you by phone - good customer service. :)

    In a plain text situation, you could use asterisks to *emphasize* a certain word and of course in rich text, you have bold or italic.

    Maybe this guy will help you figure out why your computer isn't allowing you to access the webinars. I'll keep my fingers crossed for you. ;)

  7. #7
    Super Member Jan in VA's Avatar
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    Quote Originally Posted by raptureready
    I do it to DRAW ATTENTION TO things I consider important. I only consider it yelling if the tone of the entire email is confrontational, argumentative or abusive. :lol:
    Absolutely agree.
    The reader on the other end of yours sounds pretty HUFFY herself to me. Maybe bad traffic on the way to work? She NEEDED to step back and regroup; too bad she didn't go get another cup of coffee before responding to you, too. I imagine that this employee feels put-upon and a bit ineffective during her work day.
    Don't be moved by her reaction, it's not the issue. Their poor communication is.

    Good luck,
    Jan in VA

  8. #8
    Power Poster nativetexan's Avatar
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    my hubby does everything in caps because he sees it better. sometimes i forget to change it!! :oops:

  9. #9
    Super Member thepolyparrot's Avatar
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    My Dad used to email me in caps and chat on ICQ in caps. I'd kid him all the time that he looked like a newb, yelling like that. He said it was easier to read, but it was also faster for him - he was a hunt-n-peck typist (painfully slow) and typing in caps was just easier.

    What I wouldn't give to get one of his "yelling" emails in my inbox. :)

  10. #10
    Super Member Murphy's Avatar
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    Try using an underline instead. In the computer world CAPS means yelling.

  11. #11
    Power Poster sueisallaboutquilts's Avatar
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    I used to use caps when I was excited (happy) to my kids until they asked me "Mom, why are you yelling?" lol
    I agree with Raptureready on this one.

  12. #12
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    for quilt form i use all small except when i want to say great or wow things like that but when i go to the outside world i have a hard time remembering to use caps where approiate

  13. #13
    Moderator Up North's Avatar
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    Every once in a while my caps get turned on accidentally and I will type half a message before I notice it Usually will redo but not always, It doesn't mean I am yelling just a poor typer!

  14. #14
    Super Member amandasgramma's Avatar
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    Thank you all!!! I feel better now. Wow that's hard to do the underlines!!!
    One of you mentioned she has an attitude.....or needed to sit back before responding. Yes, she does. This company has been the hardest to get help --- someone said this was good customer service. Well, I went on their forum two times in the last few months and asked a question ----- the last time was October 31. I have YET to get an answer to my questions. I've had people PMing me that have been on that forum and there is even more discontent from other people. It's too bad --- because in this day and age, they're losing business. I know my local distributor has discontinued selling their product. Apparently, from the hint I got yesterday, it's for this very reason. :thumbdown:

  15. #15
    Super Member Rebecca VLQ's Avatar
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    Quote Originally Posted by thepolyparrot
    The caps and the multiple punctuation marks do make it look like you're angry. That's nice that the company wants to talk with you by phone - good customer service. :)
    )
    Yup. This.

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    I used to be on a game site and people always got their panties in a bunch when you used caps...Some people use them as a way to emhasize,others cant see well,and a whole lot of other reasons. I DO NOT KNOW WHY PEOPLE GET SO UPSET OVER A FEW LETTERS!!!! SHEEESH!!!! Good luck with your correspondance!!! (shaking my head)

  17. #17
    Super Member amandasgramma's Avatar
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    Quote Originally Posted by Riversong
    I used to be on a game site and people always got their panties in a bunch when you used caps...Some people use them as a way to emhasize,others cant see well,and a whole lot of other reasons. I DO NOT KNOW WHY PEOPLE GET SO UPSET OVER A FEW LETTERS!!!! SHEEESH!!!! Good luck with your correspondance!!! (shaking my head)
    ROL -- you're right!!!! I agree. :mrgreen:

  18. #18
    Super Member icon17's Avatar
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    WHO ME I NEVER YELL!!:)

  19. #19
    Moderator littlehud's Avatar
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    I don't use caps on the computer but I hand write all my notes in caps.

  20. #20
    Super Member QBeth's Avatar
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    Quote Originally Posted by raptureready
    I do it to DRAW ATTENTION TO things I consider important. I only consider it yelling if the tone of the entire email is confrontational, argumentative or abusive. :lol:
    Ditto!

    Sounds like you've run into a very thin skinned person who is probably on the defensive.

  21. #21
    Power Poster Sadiemae's Avatar
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    I was told in the very beginning of the internet that it was yelling. It is fine for me if it is just a few words, but many times when the whole thing is in caps I don't read it. It is just more difficult for my eyes to read.

  22. #22
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    Quote Originally Posted by raptureready
    I do it to DRAW ATTENTION TO things I consider important. I only consider it yelling if the tone of the entire email is confrontational, argumentative or abusive. :lol:
    I TOTALLY agree!!! (No I wasn't yelling at you.) I don't remember anyone considering it yelling when we used typewriters. Could it be a "new" thing with computers? One word in a sentence does NOT mean yelling! (This post could be dating me LOL)

  23. #23
    Super Member amandasgramma's Avatar
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    Quote Originally Posted by Willa
    Quote Originally Posted by raptureready
    I do it to DRAW ATTENTION TO things I consider important. I only consider it yelling if the tone of the entire email is confrontational, argumentative or abusive. :lol:
    I TOTALLY agree!!! (No I wasn't yelling at you.) I don't remember anyone considering it yelling when we used typewriters. Could it be a "new" thing with computers? One word in a sentence does NOT mean yelling! (This post could be dating me LOL)
    Maybe that's why I do it!!!! Yes, we were taught that in casual conversations in typing (family letter) that using caps meant emphasizing a word.....okay - I won't worry about her.. :)

    :mrgreen:

  24. #24
    Power Poster dreamer2009's Avatar
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    Quote Originally Posted by amandasgramma
    Quote Originally Posted by Riversong
    I used to be on a game site and people always got their panties in a bunch when you used caps...Some people use them as a way to emhasize,others cant see well,and a whole lot of other reasons. I DO NOT KNOW WHY PEOPLE GET SO UPSET OVER A FEW LETTERS!!!! SHEEESH!!!! Good luck with your correspondance!!! (shaking my head)
    ROL -- you're right!!!! I agree. :mrgreen:
    Ditto...Ditto...Ditto !!
    appears to me that people seem to waste alot of time on being critical/judgemental in the so called computer world because they can't be seen. There are many reasons a person may type a certain way. I use caps a lot because it is what my brain injury does with no memory. I can also see the words better because of the injury.

  25. #25
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    I learned when I go to the chat room that I can hit the control button and hold it down and then touch the + button and the screen gets bigger so I can read it better. then to make it normal again you hit the control - Button. Try it. Works wonderfully if you have a vision problem. HAPPY HOLIDAYS TO ALL!!!!!!!!!!!!!!! (happy yell)
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