jmabby

Thanks for the advise everyone. I will send a email Monday, probably copt the company. Wish me luch in getting a new one.

Willa

I know with a car its considered a lemon if it breaks down 3 times in its first year but don't know if that applies to a sewing machine. A letter to the company is a good start.

watterstide

Personally, i would send a hand written letter also, or type in a word program. print and then sign it.
i wish you luck..! I hope you get a new one!

this is why we should keep a log with dates, times and the name of the person we talked to..in reguards to anything your trying to get done or fixed..

thseabreze

I would contact Better Business Bureau, and file a complaint. They will contact the dealer.

Connie Merritt

As above. Write all the Dates, where you took it machine for repairs, persons you spoke to, receipts, what you were told (take you time to remember), send to the higher in the chain of command and copies to ALL the others you can think of, including Quality Control, Finance Dept, BBB, etc. Make the letter business-like and to the point. Expressing that you do deserve a well working machine in the least. Ask what they intended to do regarding this and when you would expect some communication from them. I hope this helps in some way. I am myself in the process of this but a different situation and it has taken me over a month for a letter from the other side and I am still looking into this for myself. Don't give up on you. I wish you luck, stay strong.

dljennings

we bought a fridge/freezer set similar to subzero @ sears a few years ago.. about a month after we bought it, we came home to a warm refridgerator after our annual anniversary weekend away... called sears they came out & fixed it

it died again after another month.. i told them i wanted a new one.. got the same answer... have to prove it is defective... hey.. broke down 2 times in 2 months... proof enough for me... we have the extended warrenty, and couldn't get the check for the food we lost either...

every time i tried to call, you couldn't get thru the voice mail... i finally got thru the voice mail to a real person.. i told them they either needed to replace the fidge, and send me the ck for the lost food, OR i would make it my business to be in thier appliance dept every sat speaking to their potential customers..until they did..

they finally replaced the fridge & sent the ck... but i wouldn't take a sear appliance now if someone gave it to me... and i tell everyone i know the same thing...

companies just don't understand how many people an individual can reach if they are really unhappy about a product or service...

carolstickelmaier

I agree with ktbb. Several years ago I bought a new Kenmore. After several repairs due to broken needles each time I used it (it had a brent shaft that I told them about) I had been sewing for over 20 yrs so felt I did know something about the machines. They would return it in the same condition each time. Finally I found the Pres. Of the stores name and address and fired off a letter to him. Several days later the service truck pulled up once again. I said I had not called them and they said they had a delivery of a new machine in the truck.. I said I had not ordered one. They took out my letter and asked if it was mine. After ten shades of red I said yes and he said it was my machine then. Wow! all it takes is contacting the right person. Several weeks later the neighbor had problems with a new washing machine (same story) I gave her the info on who to contact. She threatened to take a load of dirty diapers to the store and wash them there. She received a new washing machine shortly. No further problems with the store for either of us. I still shop there

BATIKQLTR

I agree with these two posts. Write to the company and any other agency that was mentioned. I think because you live so far away, the dealer thinks you will just wear down. Go directly to the company/maker of the machine and keep writing till you get a response. YOU DESERVE A WORKING MACHINE!!!!

Winnemay

NEVER EVER pay for anything with a check ... always use a credit card then you have some recourse! I would just send emails, emails and more emails and then report them to BBB if you are not satisfied with their solution.

suzette1954

Keep all of your records and make copies of all written to company.