Quilt Block Library NOT Good
07-13-2011, 05:08 AM
#11
Super Member
Join Date: May 2009
Location: Norway
Posts: 1,509
Originally Posted by BettyGee
I had visited the Quilt Library a few times and decided to give it a try by purchasing one "credit." That was $2.50. You then may download patterns using your purchased "credits." They suggest you make a much larger investment, but I thought I'd try it with $2.50 which is one credit. I used my credit to purchase a block called "Rebel Patch" which I felt would be perfect for a project I have coming up. I received an error message advising to contact "the administrator." Long story short, after three messages to them I still do not have my purchased pattern and not even a reply to my inquiry. I would strongly urge you to be very careful on this site.
:thumbdown:
07-13-2011, 08:10 AM
#13
Member
Join Date: Jul 2011
Posts: 13
Originally Posted by thrums
Send this link to the company. It may change its tune when it sees a note of its poor customer service in print.
07-13-2011, 08:42 AM
#14
Junior Member
Join Date: Feb 2011
Location: Oklahoma
Posts: 125
I always try to remember that alot of the online businesses I purchase from are just quilters like me and that I'm not always the most organized person. I know they should strive for professionalism, but I'd try to give her the benefit of the doubt. I've not had any bad experiences with Penny.
07-13-2011, 08:45 AM
#15
Senior Member
Join Date: Nov 2008
Location: SoCal
Posts: 702
Out of curiosity I looked around and it is quilt block library.
http://www.quiltblocklibrary.com/
oops now I see you had that in your subject line. sorry
http://www.quiltblocklibrary.com/
oops now I see you had that in your subject line. sorry
07-13-2011, 09:29 AM
#16
Super Member
Thread Starter
Join Date: Oct 2010
Location: Colorado
Posts: 2,254
Originally Posted by patticriss
I always try to remember that alot of the online businesses I purchase from are just quilters like me and that I'm not always the most organized person. I know they should strive for professionalism, but I'd try to give her the benefit of the doubt. I've not had any bad experiences with Penny.
07-13-2011, 06:10 PM
#17
Super Member
Join Date: Jul 2010
Location: Central Willamette Valley, Oregon, USA
Posts: 7,695
Originally Posted by BettyGee
I had visited the Quilt Library a few times and decided to give it a try by purchasing one "credit." That was $2.50. You then may download patterns using your purchased "credits." They suggest you make a much larger investment, but I thought I'd try it with $2.50 which is one credit. I used my credit to purchase a block called "Rebel Patch" which I felt would be perfect for a project I have coming up. I received an error message advising to contact "the administrator." Long story short, after three messages to them I still do not have my purchased pattern and not even a reply to my inquiry. I would strongly urge you to be very careful on this site.
07-15-2011, 08:42 AM
#18
Super Member
Join Date: Sep 2010
Location: Oklahoma
Posts: 1,830
Just so this info is here to think about...
Reading some of the emails I am getting from Penny that look to be automated...her & her husband are in Scotland on a vacation. She is so involved every day with her business but a vacation is just that..A break. I would not hesitate to buy from her again as I have always had good results and wonderful customer service.
Reading some of the emails I am getting from Penny that look to be automated...her & her husband are in Scotland on a vacation. She is so involved every day with her business but a vacation is just that..A break. I would not hesitate to buy from her again as I have always had good results and wonderful customer service.
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