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More questions about Pfaff creative 4.5 and transferring designs

More questions about Pfaff creative 4.5 and transferring designs

Old 10-11-2020, 12:03 PM
  #1  
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Default More questions about Pfaff creative 4.5 and transferring designs

This has been an ongoing problem...I have a new Windows 10 laptop...Iíve downloaded the complimentary Pfaff software which I thought would allow me to transfer via the cable (not a fan of using a USB). Also updated my machine to check that the cable is functioning. When I try to transfer a design with SEND TO there isnít another drive showing up like there would be if I use a USB. Any ideas out there? Would there be a driver I need to update? I donít see anything obvious. Thank you for any advice you can offer...this is driving me crazy!😊
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Old 10-18-2020, 07:23 PM
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Join a Pfaff group at Group.io and they can help you. Another idea is to call Pfaff support. They have a toll-free telephone number.
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Old 11-05-2020, 06:21 AM
  #3  
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If you attach your machine to your computer, turn your machine on. It should now be showing on your computer as a drive. Same as if you put a USB in your computer.
Kirsten
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Old 11-05-2020, 07:27 AM
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Pfaff has machine support at toll free 877-746-4375 or email them at [email protected]@pfaff.com

Software support has software support at 615-280-3510 or email them at [email protected]

The above information is from the Pfaff website.
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Old 11-05-2020, 08:14 AM
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Were you able to get the cable issue resolved?

I transfer designs onto a USB for the embroidery machine. You load each design one by one. Don't put them in a folder on the USB. I keep a designated one for designs only. Hope that helps!
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