Go Back  Quiltingboard Forums > Main
Anyone else have this problem with MSQ? >

Anyone else have this problem with MSQ?

Anyone else have this problem with MSQ?

Old 12-14-2015, 12:04 PM
Super Member
Thread Starter
Join Date: Sep 2008
Location: West New York, New Jersey
Posts: 1,550
Default Anyone else have this problem with MSQ?

Since Friday I've left five messages at Missouri Star Quilts customer service. I have a problem with an order involvingFriday's Daily Deal , a gift certificate, and Sunday's Daily Deal. They're a good company and I've never had a problem reaching them before. Does anyone know if they are having a problem with their messaging system? Has anybody else had trouble reaching them? I don't understand why nobody has called me back. I've also documented this issue in an email to customer service and that hasn't had a response either. Any advice will be appreciated, I don't know what else I can do. Thanks for reading.
mrs. fitz is offline  
Old 12-14-2015, 12:21 PM
Senior Member
Dingle's Avatar
Join Date: Jan 2009
Location: So. Nevada
Posts: 814

MSQ has a Forum. Maybe try posting your question there. I have seen other people do that when they have not been able to get a hold of them.
Dingle is offline  
Old 12-14-2015, 12:37 PM
Super Member
Thread Starter
Join Date: Sep 2008
Location: West New York, New Jersey
Posts: 1,550

Just after I hit "send" on the above posting, you guessed it, I had a call from MSQ customer service. A lovely and helpful young woman named Kim told me they are very far behind and just now getting to calls left on 12/11. She was able to help with my problem, all is well, and thanks to Dingle for info on their forum. I knew something had to be wrong. MSQ is reliable and didn't reach such heights of popularity with poor customer service.
mrs. fitz is offline  
Old 12-14-2015, 12:46 PM
Senior Member
Join Date: Sep 2010
Location: Littleton, CO
Posts: 527

They are very good about fixing any problems with an order.
bjgallent is offline  
Old 12-14-2015, 03:55 PM
Super Member
Join Date: Mar 2013
Location: Southern Indiana
Posts: 3,043

I really like MSQC but I think they get overwhelmed and fall behind. I am sorry to say that I have canceled a few orders because they don't get them shipped very quickly
meyert is offline  
Old 12-14-2015, 03:57 PM
Power Poster
Join Date: Jun 2011
Location: Southern California
Posts: 19,131

Doesn't surprise me that they are often overwhelmed this time of the year.
ManiacQuilter2 is offline  
Old 12-14-2015, 07:16 PM
Super Member
Join Date: Nov 2010
Location: Mabank, Texas
Posts: 8,777

I love MSQ and have never had an issue with an order.
BETTY62 is offline  
Old 12-15-2015, 03:33 AM
Super Member
Battle Axe's Avatar
Join Date: Apr 2010
Location: Northeastern Indiana
Posts: 2,611

I suddenly stopped getting the email, none on Sunday or Monday. So I signed up again. I think they are changing sites.
Battle Axe is offline  
Old 12-15-2015, 04:19 AM
Super Member
Join Date: Sep 2010
Location: Heart of Colorado's majestic mountains!
Posts: 6,026

Glad your problem has been solved. You are to be commended for sharing the whole story to show how caring they are about their customers. Several of us, including me, have fallen through the cracks with this forum website. When I stopped getting the daily emails I thought the forum had ceased because I got no response to emails. Then I discovered I could access it through Google. I go to the website on my browser because I still do not receive the email even when I respond to the 'sign up for the email' question.
quilterpurpledog is offline  
Old 12-15-2015, 05:14 AM
Super Member
Join Date: Jan 2011
Location: Melbourne, Florida
Posts: 1,134

I know that it always takes a little too long for customer service to respond.
celwood is offline  
Related Topics
Thread Starter
Last Post
General Chit-Chat (non-quilting talk)
12-01-2010 05:26 PM
11-07-2010 05:14 PM
10-25-2010 07:48 PM
10-23-2010 08:14 PM
09-30-2010 10:30 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

FREE Quilting Newsletter

SEO by vBSEO ©2011, Crawlability, Inc.