dealer machines vs boxed - seepost 55 for mfg response
07-10-2014, 08:28 AM
#71
Senior Member
Join Date: Sep 2011
Location: Seward Alaska
Posts: 319
There can be issues with getting service I know that some of the dealers here will not honor the warranty if you don't buy from them. When it was queried with the company they said it was the dealers choice and they would not do anything.
07-10-2014, 11:10 AM
#72
Senior Member
Join Date: Dec 2010
Location: Northern, Utah
Posts: 973
My son worked for a sewing machine dealer and he did tell me that the sewing machine companies do make a lesser quality machine for the big box stores to sell as they buy them in large quanities to sell them cheap. I don't know for sure, but I do know that people who have bought at Wal-Mart don't have as good of luck with machines lasting, and getting them serviced under warrente is difficult.
07-10-2014, 02:01 PM
#73
Junior Member
Join Date: Jul 2011
Location: Sacramento, CA
Posts: 155
Bought a Brother 1500s a couple of years ago from Amazon for about 525 including shipping. (They have gone up a couple of about a hundred since then)The I saw an identical machine by a more upscale manufacturer (Babylock?) with a different name at local dealer for about 1600 dollars. Spent some time with it, opened it, looked underneath, sewed, fooled with all the controls, lifted it (heavy), check out the instruction book. Identical machines. Identical instruction books except for the name. Look around. Dealers do not just repair and service the machines they sell, that is an important part of the business and they want to make money. Never needed any servicing for the Brother, but have had a lot for my Sapphire 850. Always had it done (including warrantee thin) at a dealer other than I one I bought it from.
Last edited by Maggieloe; 07-10-2014 at 02:14 PM.
07-10-2014, 02:15 PM
#74
Super Member
Join Date: Oct 2010
Location: Royse City Texas
Posts: 2,870
Originally Posted by SmickChick
There are about 4 brands of machines that I would never call junkie, provided they are over $400…(not the beginner's Walmart variety): Juki, Brother, BabyLock and Bernina.
Juki's are workhorses, and many of the clothing items we wear were sewn on a Juki.
I respect your opinion, but it surprises me!
Juki's are workhorses, and many of the clothing items we wear were sewn on a Juki.
I respect your opinion, but it surprises me!
07-10-2014, 02:40 PM
#76
Super Member
Join Date: Jul 2010
Location: Wi
Posts: 9,232
Originally Posted by terri bb
here we go. this is the answer from the dealer support i got this morning ~~ thanks again for all your advice. so this is the 'real' story 
<tt>Dear Teresa,We only make 1 type TL2010Q machine whether it is sold online or at a dealerstore. The machine is made of metal parts inside. The advantage of buying amachine from a store versus the internet is that you are usually providedwith services such as maintenance, classes or threading and cleaninginstructions and they can answer any other questions you may have. Repairwork if necessary is handled thru the dealer.Machines purchased from the internet offer no service, classes, setupinstructions, etc. The warranty is the same, however any repair work must bedone thru our repair center in Georgia and shipping costs are not includedin the warranty. You would have to pay the shipping to Georgia and we as acourtesy pay the shipping to return the machine to you.The machine can be placed on a Grace frame.Regards,Janet M. MaganaJuki SupportJuki America, Inc.8500 NW 17th Street, Ste. 100Doral, FL 33126Tel: 305-594-0059 x. 115Fax: 305-594-0720www.jukihome.com</tt></pre>
so for all of you who is wondering of the validity of things like that, at least for Juki, THIS is the truth. Blessings!
<tt>Dear Teresa,We only make 1 type TL2010Q machine whether it is sold online or at a dealerstore. The machine is made of metal parts inside. The advantage of buying amachine from a store versus the internet is that you are usually providedwith services such as maintenance, classes or threading and cleaninginstructions and they can answer any other questions you may have. Repairwork if necessary is handled thru the dealer.Machines purchased from the internet offer no service, classes, setupinstructions, etc. The warranty is the same, however any repair work must bedone thru our repair center in Georgia and shipping costs are not includedin the warranty. You would have to pay the shipping to Georgia and we as acourtesy pay the shipping to return the machine to you.The machine can be placed on a Grace frame.Regards,Janet M. MaganaJuki SupportJuki America, Inc.8500 NW 17th Street, Ste. 100Doral, FL 33126Tel: 305-594-0059 x. 115Fax: 305-594-0720www.jukihome.com</tt></pre>
so for all of you who is wondering of the validity of things like that, at least for Juki, THIS is the truth. Blessings!
07-10-2014, 02:46 PM
#77
Senior Member
Join Date: Jul 2012
Location: Kaua`i
Posts: 616
Originally Posted by squires1042
There can be issues with getting service I know that some of the dealers here will not honor the warranty if you don't buy from them. When it was queried with the company they said it was the dealers choice and they would not do anything.
Are we supposed to NEVER move? What if your job takes you across the country?
Honoring the warranty and service agreements is a very strong reason to buy a Husqvarna. I find it to be unbelievable that a manufacturer would allow their dealers to give such poor service! I will make darn sure that any sewing machine I buy in the future won't come from a manufacturer that condones such shoddy business practices!
JMNSHO!
07-15-2014, 02:58 PM
#78
Senior Member
Join Date: Feb 2010
Location: Austin, TX
Posts: 847
Dealers offer assistance in teaching you how to use the machine. The dealer I know does one on one, going through all the features. I have always heard that Walmart, Joann's, Hancock machines are not the same quality as dealer. You get what you pay for. I have heard of some purchasers buying a cheap machine at Walmart with no problem, and vice versa. I guess it is how much you want to risk and pay.
07-16-2014, 10:46 AM
#79
Senior Member
Join Date: Jul 2010
Location: altus oklahoma
Posts: 339
I bought my machine online as there are no dealers in town except big box like walmart. I bought it from kens sewing center in Alabama. the price was as good as walmart and the service was better way better. I had a small issue and it was resolved immediately they shipped a replacement part that was broken in shipping out as soon as I notified them. ive even bought accessories and other items from them since at great prices. since I don't have any place here to buy a machine if I decide to upgrade ill buy from them if I can. I would like to buy local but its just not possible. it just means ill have a bigger learning curve if I buy something difficult to operate.
carla
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