Fabric Surprise

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01-09-2011, 09:46 AM

#31

JanetM

Super Member

Join Date: Sep 2009

Location: At my LQS

Posts: 2,326

I have ordered from them several times and am a very satisfied customer. They are very careful to cut generously, and their service is great. They have a very good selection of fabrics, and notions...great company.

http://www.overrainbow.com/

01-09-2011, 10:14 AM

#32

Jbarrow

Junior Member

Join Date: Jan 2011

Posts: 203

Wish I had that problem...many of my shops give half an inch but others are right on the line...those shops I have to watch carefully as I have been shorted...by at least 1/2 inch...so codos to you and this shop!

01-09-2011, 01:09 PM

#33

New knee

Junior Member

Join Date: Oct 2007

Location: Macon, Ga

Posts: 272

I had the same experience with a kit I ordered from Connecting Threads--very generously cut. But I find at JoAnn's they cut very sparingly. I guess "you get what you pay for" is true.

01-09-2011, 02:10 PM

#34

Tropical

Super Member

Join Date: Nov 2010

Location: Florida

Posts: 1,611

Quote:

Originally Posted by Airwick156

That is fantastic. I love it when I get a little extra. Don't expect to get any extra from Walmart they are greedy and will not cut you even a quarter of an inch extra. But oh well, I no longer buy my fabric at walmart anyways.

I used to buy my fabrics at Walmart all of the time until they discontinued it. I never had a problem and the craft department ladies were quite friendly and informative.

01-09-2011, 02:15 PM

#35

Junior Member

Join Date: May 2007

Location: Florida

Posts: 176

Laura is a friend of mine and they try to do everything they can for the customer. Wonderful people.

01-09-2011, 02:37 PM

#36

vivoaks

Super Member

Join Date: Oct 2009

Location: Beaver PA USA

Posts: 1,656

I've ordered from this shop several times, and they are always very good, and personable as well. I would not hesitate to let my friends order from them. (Their prices are always below retail, too!)

01-09-2011, 03:08 PM

#37

Tweety2911

Power Poster

Join Date: Jun 2010

Location: New York

Posts: 17,564

Customer service lives on. Nice to hear.

01-09-2011, 03:50 PM

#38

KathyKat

Super Member

Join Date: Apr 2010

Location: Wisconsin

Posts: 1,510

Quote:

Originally Posted by Camping Betty

our local handcocks has a chart on their cutting table that post the fabric to the inch! we often by fabric by the bolt for charity blankets and when they measure it , if there is an inch left they charge for that.

Not my Hancocks. They would give me the extra inch or 2 and if there was a small amount left like 1/4 - 1/2 yd, they'd offer it to me at a reduced charge.

01-09-2011, 04:28 PM

#39

craftymatt2

Super Member

Join Date: Nov 2010

Location: Illinois

Posts: 3,915

what great customer service, i will have to try that site, and Thank you for sharing

01-09-2011, 05:21 PM

#40

jitkaau

Super Member

Join Date: Aug 2010

Location: Australia

Posts: 4,116

I think it is delightful when you realise that a lot of business people are also in the game to provide a service because they love the craft. A friend of mine was told she had to pay for a major service and part for her overlocker because it was skipping stitches. Her husband was prepared to spend up to $200 to have it fixed. I took it to my LQS as he is a good technician. He found it to be a build - up of lint behind the tension discs and charged $40...