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Thread: I just love the Fat Quarter Shop

  1. #1
    Senior Member
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    I love shopping online at the Fat Quarter Shop. My purchases are delivered quickly and are always packaged so neatly. I usually talk w/Cheryl when I call with any questions and she is so easy going and helpful. So here's my current situation, I just got around to finishing a BOM I had purchased more than one year ago. When I opened the last package I found I was missing one of the inner border pieces. I called just to see if they could help, knowing full and well it had been a year and I should have checked, but no other kits/BOMs from the Fat Quarter Shop have ever been short and I have purchased quite a few kits and BOMs from that shop in the last three years. Cheryl looked through their stock and when she couldn't find any more of that fabric she went online to other shops, but unfortunately this piece of fabric is not out there anywhere, it is at least two years old (remember, the BOM ended a year ago). But Cheryl didn't give up, she found a few awesome substitute fabrics, I checked their web site and decided on one that is the same designer and style, just a newer collection, and it will be a perfect fit and she is getting it out in the mail to me today, yea! I am so happy with this shop.

    I love to share good fabric shop stories, Maribeth

  2. #2
    Super Member joeyoz's Avatar
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    That is so awesome. Very good customer service. Thanks for the info.

  3. #3
    Power Poster sueisallaboutquilts's Avatar
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    What a great positive experience! Thanks for sharing. I haven't bought from them........yet :D

  4. #4
    Power Poster BellaBoo's Avatar
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    I've ordered from there before, absolutely great customer service.

  5. #5
    Moderator sharon b's Avatar
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    Love to hear a Happy ending :thumbup:

  6. #6
    Junior Member
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    Great customer service. They didn't charge you, did they?

  7. #7
    Super Member quiltlonger's Avatar
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    Glad to here your project can now get finished post pics soon

  8. #8
    Senior Member
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    I just received my first order from the Fat Quarter Shop...It came so fast! I ordered on Monday night and received my order on Thursday.

  9. #9
    Super Member maryb119's Avatar
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    I've ordered from them. My purchase is always delivered quickly and they have great customer service.

  10. #10
    Senior Member
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    Fat Quarter Shop has always been super responsive, and they have some of the best things ever! the delivery time really was super quick. last box i got from them had fabric so pretty it almost made my mouth water. love them!

  11. #11
    Senior Member CindyBee's Avatar
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    Bravo! Now that is the kind of customer service that will keep customers coming back. I haven't ordered from them yet, but won't hesitate to do so.

  12. #12
    Super Member klgreene's Avatar
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    That's what keeps us going back to the same places!!!!! Good for them!

  13. #13
    Super Member
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    Wow! That is great service.

  14. #14
    Super Member plainjane's Avatar
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    I have shopped here several times. The pkg always came quickly and as you say, packaged to make you feel special-like a gift.

  15. #15
    Super Member SuziC's Avatar
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    I will check them out now....thanks for good info

  16. #16
    Moderator littlehud's Avatar
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    Wow, now that is awesome customer service. Thanks for sharing a good experience with us. Word of mouth is the best advertising.

  17. #17
    Senior Member ljsunflower's Avatar
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    That is so wonderful to hear that there is still such a thing as customer service! Thatnks for sharing that with us.

  18. #18
    Senior Member Boscobd's Avatar
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    I have never been disappointed by either the customer service or quality of product from The Fat Quarter Shop. It is one of my favorite places to order from.

  19. #19

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    That's great to hear. I've always loved shopping there as well!

  20. #20
    Senior Member
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    I shop there often and have joined several of their BOM clubs. They are super!

  21. #21
    pookie ookie's Avatar
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    They've always been my number one fave but... I'm still a bit miffed over a "Facebook only sale." Maybe it was a TWITter sale. Same difference. Anyway, nothing makes me giggle and grin like finding out a shop is having an exclusive HUGE sale on something I just paid hundreds of full price dollars on. No sale price for me. Yippee!

    Then a few days later, the same thing happened elsewhere. The thought that I have to go check somewhere, anywhere, before purchasing makes me want to punch puppies. Just turn facebook into a giant shopping cart and eliminate a step. Thanks.

  22. #22
    Power Poster
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    So good. Love to hear good stories of exceptional stores and people.

  23. #23
    Super Member mamaw's Avatar
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    Great story, and thanks for the positive feed back on the Fat Quarter Shop.

  24. #24
    Super Member gale's Avatar
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    Quote Originally Posted by pookie ookie
    They've always been my number one fave but... I'm still a bit miffed over a "Facebook only sale." Maybe it was a TWITter sale. Same difference. Anyway, nothing makes me giggle and grin like finding out a shop is having an exclusive HUGE sale on something I just paid hundreds of full price dollars on. No sale price for me. Yippee!

    Then a few days later, the same thing happened elsewhere. The thought that I have to go check somewhere, anywhere, before purchasing makes me want to punch puppies. Just turn facebook into a giant shopping cart and eliminate a step. Thanks.
    [img]http://img.photobucket.com/albums/v8...ppy-762581.jpg[/img]

  25. #25
    Super Member KathyKat's Avatar
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    Thanks for sharing that. i haven't ordered from them yet but will now!

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