I spoke with the lqs owner about being overcharged (and, her response to me).....
08-19-2009, 04:42 AM
#11
Super Member
Join Date: Dec 2006
Location: Jacksonville, North Carolina
Posts: 5,941
It's never easy to get the point across in the "heat" of the moment. I'm so glad you were able to speak with the owner and make her aware of the situation. They can't fix what they don't know about. She has to be wondering how many other customers were driven away by the son's attitude and actions...
I'm also really glad it hasn't turned you off on the fabric and the shop. I would hate to lose any of our lqs, we need to touch that fabric, don't we?
Hugs,
Sharon
I'm also really glad it hasn't turned you off on the fabric and the shop. I would hate to lose any of our lqs, we need to touch that fabric, don't we?
Hugs,
Sharon
08-19-2009, 05:58 AM
#12
Super Member
Join Date: May 2009
Location: Orchard Park, NY (near Buffalo, which is near Niagara Falls)
Posts: 3,884
Glad to know all has ended well!
It was very nice how many people chimed in with helpful suggestions and different ways of viewing the situation. There's a lot of collective wisdom on this board!
It was very nice how many people chimed in with helpful suggestions and different ways of viewing the situation. There's a lot of collective wisdom on this board!
08-19-2009, 07:32 AM
#14
Power Poster
Join Date: Jan 2008
Location: Florida
Posts: 17,636
I do believe in communication. It is the best thing we humans have, along with two parties hearing each other, while trying to be openminded.
You certainly were gracious and understanding about it, Ethel. Your right, he probably is inexperienced, and underneath, maybe even a little intimidated by his awareness of it. I bet deep down, under the defensive guise, he really didn't feel good about it.
So glad for you, that you got the closure you were hoping for, can feel good about to continuing to shop there, and got your credit.
Let us know if you take a class. They aren't available to me, and my pc runs too slow for online, but I do read a lot of quilting books. I would love to have some hands on, and the visual, and of course, the social...woo hoo! :D
You certainly were gracious and understanding about it, Ethel. Your right, he probably is inexperienced, and underneath, maybe even a little intimidated by his awareness of it. I bet deep down, under the defensive guise, he really didn't feel good about it.
So glad for you, that you got the closure you were hoping for, can feel good about to continuing to shop there, and got your credit.
Let us know if you take a class. They aren't available to me, and my pc runs too slow for online, but I do read a lot of quilting books. I would love to have some hands on, and the visual, and of course, the social...woo hoo! :D
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