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Thread: I spoke with the lqs owner about being overcharged (and, her response to me).....

  1. #1
    Junior Member Ethel A's Avatar
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    For background on this, please read my original post on:

    http://www.quiltingboard.com/posts/list/23525.page

    I went to the quilt shop on Saturday, hoping to speak with the owner. Unfortunately, she was teaching a Moda class (waaahhh! I wanted to take that class, but that's another story entirely). So, needless to say, we couldn't speak face-to-face on Saturday.

    However, she tried to call me later on that day, but I wasn't home.

    So, I called her this morning, and told her my viewpoint on what happened on that day I was overcharged, and her son's attitude towards me.

    I was so happy that she was receptive and willing to listen to me. She agreed that my calculation on what was cut and what I was charged did not match. She said she would speak with her son and deal the situation in the right way. I told her that I don't think he knows how he came across to me, on that day. I also told her that I'm sure the incident was a mis-communication, and that her son was probably frustrated and confused about the receipt.

    I think the situation has been resolved, once and for all. I'm ready to move on. I'm ready to cut my new fabric and put this behind me. I wanted to add my thanks for your support, on this board. I wasn't looking for anyone to agree with me, necessarily, but thank you for hearing me out and for sharing your thoughts.

  2. #2
    Super Member CajunQuilter2's Avatar
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    Ethel,
    I am so glad you did speak with the owner about it. Glad it can now be laid to rest.

  3. #3
    Super Member Kyiav10's Avatar
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    I am glad that things came to a good end. And way to go on sticking up for yourself.

    Kyia

  4. #4
    Power Poster amma's Avatar
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    I am glad that it endeed in the way that it should have!!! Now, have fun with that fabric :D :D :D

  5. #5
    Junior Member Pinkrose4664's Avatar
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    Thanks for the update, I have wondered. Glad it all worked out. Did she say she would compensate you for the over charge?

  6. #6
    Power Poster Lacelady's Avatar
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    Well done Ethel, it is never easy to confront awkward situations, and you handled it really well. I have been popping back every so often to see what the outcome was. Enjoy your fabric now, and perhaps you will one day be able to take one of those classes after all.

  7. #7
    Junior Member Ethel A's Avatar
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    Quote Originally Posted by Pinkrose4664
    Thanks for the update, I have wondered. Glad it all worked out. Did she say she would compensate you for the over charge?
    I was given store credit rather than a refund. I figured I was going to buy more fabric, anyway, so store credit for $6 and change worked for me.

  8. #8
    Moderator sharon b's Avatar
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    Glad it all worked out :lol: Now if I remember you were also going to pick up your machine... How is it working ? Having fun playing with it (The machine) ? And now that the machine is fixed you have pretties to work on !

    Didn't the son give you the store credit prior ?

    Sharon

  9. #9
    Super Member sewjoyce's Avatar
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    Glad to hear that you had your issue resolved satisfactorily!!! Now you can go back there and spend ALL your money :lol: :lol:

  10. #10
    Junior Member Ethel A's Avatar
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    Quote Originally Posted by sharon b
    Glad it all worked out :lol: Now if I remember you were also going to pick up your machine... How is it working ? Having fun playing with it (The machine) ? And now that the machine is fixed you have pretties to work on !

    Didn't the son give you the store credit prior ?

    Sharon
    I *did* get my machine back and it seems to be working perfectly, again. The tension had to be fixed and he cleaned and oiled it.

    Yes, I was given store credit when the 'incident' first happened. I asked for store credit, and it wasn't a big deal to me. If the owner was going to be rude to me, also, I was going to demand to get my full-refund.

  11. #11
    Super Member mimisharon's Avatar
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    It's never easy to get the point across in the "heat" of the moment. I'm so glad you were able to speak with the owner and make her aware of the situation. They can't fix what they don't know about. She has to be wondering how many other customers were driven away by the son's attitude and actions...

    I'm also really glad it hasn't turned you off on the fabric and the shop. I would hate to lose any of our lqs, we need to touch that fabric, don't we?

    Hugs,
    Sharon

  12. #12
    Super Member Favorite Fabrics's Avatar
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    Glad to know all has ended well!

    It was very nice how many people chimed in with helpful suggestions and different ways of viewing the situation. There's a lot of collective wisdom on this board!

  13. #13
    Power Poster RedGarnet222's Avatar
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    Oh I am so glad that this has ended well. Now your heart can be into the nice fabric that you bought that day.
    Good work! We are proud of you for standing your ground.

  14. #14
    Power Poster Mousie's Avatar
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    I do believe in communication. It is the best thing we humans have, along with two parties hearing each other, while trying to be openminded.
    You certainly were gracious and understanding about it, Ethel. Your right, he probably is inexperienced, and underneath, maybe even a little intimidated by his awareness of it. I bet deep down, under the defensive guise, he really didn't feel good about it.
    So glad for you, that you got the closure you were hoping for, can feel good about to continuing to shop there, and got your credit.
    Let us know if you take a class. They aren't available to me, and my pc runs too slow for online, but I do read a lot of quilting books. I would love to have some hands on, and the visual, and of course, the social...woo hoo! :D

  15. #15
    Super Member wvdek's Avatar
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    Glad it all worked out in the end. Hope you will be able to work on that quilt and have no regrets.

  16. #16
    Junior Member Ethel A's Avatar
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    Another update.....I received a phone call from the son. He called to apologize to me for the way he handled the situation. We're all good, now.

  17. #17
    Moderator Jim's Gem's Avatar
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    Great! Glad he called and apologized and all is well!

  18. #18
    Moderator littlehud's Avatar
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    Wonderful. I'm so glad you talked to her and having the son call helps even more. How nice to know she was willing to take care of you and keep you as a customer.

  19. #19
    Super Member mimisharon's Avatar
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    Wonderful news!!! It's a relief to hear there are still people willing to admit their wrong of others.

    Hugs,
    Sharon

  20. #20
    Super Member Eddie's Avatar
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    Great updates from you, Ethel, thanks for sharing the conclusion to this with us. So glad it worked out so well.

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