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Thread: Information Regarding Keepsake Quilting

  1. #1
    Senior Member littlebitoheaven's Avatar
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    Information Regarding Keepsake Quilting

    Just a quick note to let you know how great I was treated by Vickie at Keepsake Quilting.

    Background: Our new postal service delivery person in La Grange, IL, will not deliver packages. She apparently just leaves them at the post office. No slip is left at our door telling us to "pick up" the packages. My Keepsake Quilting order apparently sat at the post office for 2 or 3 weeks (during Christmas season) and then was sent back to Keepsake Quilting.

    When I checked with KQ about my order, I was told that it had been returned. Vickie sent my order back to me at my WI address free of charge. Great customer service. I hope that you will consider KQ for your quilting needs in the future. Yolanda Wood River

  2. #2
    Senior Member Karen's Kreations's Avatar
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    I've ordered from KQ in the past - always happy with the results. On a side note - can't believe the postal delivery person doesn't deliver packages!

  3. #3
    Senior Member pinkberrykay's Avatar
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    I would be marching right down to the post office and speaking with your local Postmaster. That is just absurd that she refuses to deliver packages.

    Kuddos to KQ for reshipping the package for free!!

  4. #4
    Senior Member MissSandra's Avatar
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    I often over night packages to my daughter with important information and they are suppose to sign for these packages and they are left in the mail box without a signature even when i have complained it still is done there way.
    Warm Regards,
    Sandra

  5. #5
    Super Member Charleen DiSante's Avatar
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    Yes, kuddos for KQ for their customer service. I SO want to get back to their shop soon.
    Charlie DiSante

  6. #6
    Super Member Caroline S's Avatar
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    Hooray for Keepsake Quilting and loud boos for the Postal Service. No wonder the Postal Service is bankrupt. They have forgotten that SERVICE is the last word in their name.
    Sweet Caroline

  7. #7
    Super Member GrannieAnnie's Avatar
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    Quote Originally Posted by Karen's Kreations View Post
    I've ordered from KQ in the past - always happy with the results. On a side note - can't believe the postal delivery person doesn't deliver packages!
    Believe me, it happens. At least twice to me. When I called the company I was told the delivery had been attempted. I called the post office (that was the 2nd time already) and was told it was laying in the return to sender basket. I had NEVER been notified ---not even by one of the little "you've got a package" slips.
    Bad Spellers of the World
    U N T I E

  8. #8
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    even with KQ being under new ownership they still have the same great service. However, your Postal carrier needs a career change! It is illegal for them to NOT deliver packages once they are in their possession!

  9. #9
    Senior Member pad's's Avatar
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    Ask for E-Mail notification when shipment is going out.

  10. #10
    Super Member babyboomerquilter's Avatar
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    y mail lady acts like she makes attempts to deliver packages, while I can see her sitting down there in her truck filling out the slip! Absurd! And Lazy! Was really great to know your package got redelivered. BOO HISS to the P.O!!!!
    Bonnie

  11. #11
    Super Member Tink's Mom's Avatar
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    you seriously need to contact your postmaster...
    we haven't had a regular mailer carrier in over a year...our's retired due to health issues. We get our mail sometimes at 7 pm. Other mail carriers pick it up as an extra route.

    Kudos to Keepsake Quilting.
    Tink's Mom (My name is really Susie)

  12. #12
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    My mailman won't pick up outgoing mail in the box. Have had to pay late charges as he left them in the mailbox and we didn't pick up the mail until next day and found them still there. Complained, and they said I was not the first, but happened again. Now have to go to post office on other side of town to mail anything.

  13. #13
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    And yet the postal service says they need more money, for what! It appears they aren't giving the service they should and I would definitely talk with my local postmaster in charge and if that doesn't do any good write to the next guy up or to the Postal Office head honcho! The squeak wheel gets the grease. Fortunately we have a good regular mail carrier and a good substitute carrier as well as a great local postmaster. We are blessed compared to what I am hearing from others. It sounds like the carriers are getting by with the least work they can and the postmaster doesn't seem to care that they aren't doing their job either. YUCK!

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    Don't even get me started on our mail carrier -- well, she has been better in the last year. She did the exact same thing to me as well as other people in our neighborhood -- stopped delivering our packages. I did complain to the Postmaster and he asked all kinds of questions about our neighborhood -- how far from the mailbox etc. It's not like I have a long driveway with a mailbox at the end. No, we have "cluster boxes" and to get from one cluster to the other you have to pass by every single house in the neighborhood. The postmaster came out and looked at the situation and now she has started delivering our packages again. She is so grouchy and downright mean sometimes, I don't want anything to do with her. She drops the outgoing mail on the ground and we find it and "remail it". Isn't that also a crime??? Mishandling of US mail???

    Anyway, glad that your situation worked out well!

  15. #15
    Senior Member Daffy Daphne's Avatar
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    We have a great mail carrier and alternate carrier now, but it wasn't always that way. At one time while I was selling on eBay, two payments mailed to me in properly addressed envelopes were returned to the people who sent them, stamped "No such address."

    One of the buyers enclosed the envelope that had been mishandled when she sent payment again. I took that envelope and an email from the other buyer with me to the main post office and filled out a complaint form. We had a different carrier on our route very soon.

    The funny thing was that she must have been mis-sorting lots of mail, to have enough left at the end of the route to justify buying a "No such address" stamp. The postmaster said it wasn't issued to carriers.

  16. #16
    Super Member Sheila_H's Avatar
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    Our postal service is like that as well, I've had boxes just left on my front step that are supposed to be signed for. I've had those second notices about a package pickup when there was no first notice to start with. I had my passport returned to the Passport office and had them call me and verify my address there was never any notice left about that envelope.

    It's good to hear that Keepsake was willing to ship it back out at no charge, I went to they're store last summer and found everyone to be very helpful.

  17. #17
    Super Member nhweaver's Avatar
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    Your delivery person is not fullfilling their responsibilities of being a postal worker. I would let your local postmaster know as well as tell the regional manager. there are lot of people out there who can take over that job and do it well. that person does not deserve the job.

    Quote Originally Posted by pinkberrykay View Post
    I would be marching right down to the post office and speaking with your local Postmaster. That is just absurd that she refuses to deliver packages.

    Kuddos to KQ for reshipping the package for free!!
    If life gives you lemons, make a margarita.

  18. #18
    Senior Member DMotyl's Avatar
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    Great about KQ but rasberries to your postal service. They should be reported for their lack of service. No wonder they are bankrupt!
    If you sleep under a quilt, you sleep under a blanket of love. :-)
    Donna

  19. #19
    Super Member Krisb's Avatar
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    Not to be a huge defender of the post office, but I once sent a package to my nephew UPS (a quilt) that he never got. When I called to ask, they had attempted delivery three times. He wasn't home because he was at work--driving a truck for UPS.


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  20. #20
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    LOVE KEEPSAKE QUILTING !!! Ordered many times and great quality. Went to there store last sping.(from MO TO NH) on a trip. Lovely and big store. everyone very nice. They asked me if I had a started or finished quilting project with me and I said yes. Went to the car to get it and did a mini show on the quilt, they gave me a 15 percent discount on my whole purchjase. WOW

  21. #21
    Super Member jcrow's Avatar
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    I love my mail carrier. She pulls up to my front door and honks for me. Sometimes it takes me a minute to get to her, but she waits. I get a lot of packages and she always makes sure I get them. We visit while she's digging around finding all my packages. She knows I quilt and that I order online and she understands how important all my packages are. She knows I'm retired and I live for my "fabric" in the mail. I live in a small, small town. If I'm not home, she leaves them on my porch (no one would take them) or in my garage. I love her. I thought all mail carriers were like that. I guess I'm fortunate.
    "Be yourself...everyone else is taken."
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  22. #22
    Super Member Treasureit's Avatar
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    Quote Originally Posted by babyboomerquilter View Post
    y mail lady acts like she makes attempts to deliver packages, while I can see her sitting down there in her truck filling out the slip! Absurd! And Lazy! Was really great to know your package got redelivered. BOO HISS to the P.O!!!!
    Pictures and video...take them to the the PO and also cc: the next up in command. There are too many people willing to work today - no need for bad behavior. I would walk up to her truck while filling out the slip and take her picture and give her a piece of my mind....with a warning that nothing better happen to my mail again!

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    Due to a small mailbox we have to pick up most packages at the post office. They always keep them door us for at least a week.

  24. #24
    Super Member icon17's Avatar
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    Hey why don't you video her doing that and give it to her bigwigs!

  25. #25
    Super Member Caroline S's Avatar
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    Quote Originally Posted by yngldy View Post
    My mailman won't pick up outgoing mail in the box. Have had to pay late charges as he left them in the mailbox and we didn't pick up the mail until next day and found them still there. Complained, and they said I was not the first, but happened again. Now have to go to post office on other side of town to mail anything.
    I never mail my bills and letters by putting them in my mailbox. I pay online or put them in the mailbox at the Post Office. I live in a semi rural area and the theft of mail from mailboxes is an epidemic.
    Sweet Caroline

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