Still Sew N

I'm brand new here. Hi. I'm in a fix. I have the Janome Artistic SD 18 Longarm Quilting machine. I have had it almost 4 years. The problem is the Bobbin Winder. I need a new "ring". It fits on the underside of the winder and I really like to quilt and it seems I have worn this part out. I have been everywhere on the internet, I have been to 5 sewing shops - 3 are authorized Janome dealers. I have reached out to Tin Lizzie (haven't heard back) and just yesterday I sent a letter to Janome America. Does anyone know the name - part number - size of this ring - ideas - suggestions? Thank you for listening!

QuiltE

You never mentioned it .... did you go back to whom you purchased the machine from?
What did they have to say?

Still Sew N

Yes I did. They sent me the wrong part and do not know what size I need. They were the ones who suggested contacting Tin Lizzie.

Prism99

You can purchase stand-alone bobbin winders for long arms. That’s what I use. Just make sure you buy the right type for your bobbin size - L or M.

Still Sew N

Thank you. It's starting to look like that is the way I'll be going.

GEMRM

Try contacting the head office for the company. When I had problems with my machine and the local dealer got to the point where he didn't know what to do, so he just stopped taking my calls, I contacted the head office and gave them a lengthy recount of my trials/tribulations and they got in touch with me directly and made things right.

Still Sew N

Thank you! I have already sent a regular letter in a regular envelope to Janome Headquarters. Their website offered no other contact information except a mailing address. I was just reaching out anyway that I could!

Still Sew N

Update. In case anyone else needs this information - I think I've got it figured out. My husband measured the old ring with a dial caliper. The closest match was a ring size 15-287. Although it is a bobbin winder ring, the models that are shown to fit did not include my machine. We went ahead and ordered 2 rings for $5.00 from Amazon. IT WORKS!!! Hope this helps someone as it was a real big challenge for us to get this figured out. Yes, I have ordered 10 more rings - I should be set for years to come!