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Thread: KUDOs for Whittlesfabrics.com

  1. #1
    Super Member Jan in VA's Avatar
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    Aug 2010
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    Piedmont Virginia in the Foothills of the Blue Ridge Mtns.
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    KUDOs for Whittlesfabrics.com

    Placed my first fabric order from Whittles online late last night. Within 30 minutes I realized I need more fabric then I'd stated for two of the pieces. I sent a frantic email asking them to add the extra to the order so that I wouldn't have to re-order and pay shipping again for a mere .75 yds. I'd missed.

    This morning I had to leave the house very early and didn't have the chance to check email to see if they had gotten my request. I also forgot to take their phone number to call them during the day. I fretted all day, just knowing I'd have to pay another $5 for shipping for less than a yard! (They are running a shipping special $5 for any amount purchased.)

    I came home late this evening to find their emailS - yes plural! First they confirmed the order. Then they confirmed the frantic email and corrected my order. THEN, they credited my original shipping charge back to me!

    Impressed? You bet! I had told them I was a new customer and now I've told them I WILL be back soon and would be tooting their horn on this board. TOOT TOOT!

    So nice to have gracious customer service!

    Jan in VA
    Jan in VA
    Living in the foothills
    peacefully colors my world.
    http://www.quiltingboard.com/members...bums19552.html

  2. #2
    Super Member woody's Avatar
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    Aug 2009
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    Canberra, Australia
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    I have found them great to deal with too
    The biggest risk is the one not taken

  3. #3
    Super Member burchquilts's Avatar
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    Jan 2012
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    Holmen, WI
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    Quote Originally Posted by woody View Post
    I have found them great to deal with too
    Me, too. They're really sweet & get my continued patronage.
    (`v)
    `*..*
    .
    .*).*)
    (.(. (..`..♥ rebecca

  4. #4
    Power Poster feline fanatic's Avatar
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    May 2009
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    NY
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    My first order with them they through in a free FQ. I really like them too.

  5. #5
    Super Member Doreen's Avatar
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    Jul 2007
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    El Paso Tx
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    1,431
    Thanks for the info. We need to support shops that care about customer service!

  6. #6
    Super Member
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    Oct 2010
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    Alaska
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    Thanks for the site.

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