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Thread: Marshall Dry Goods

  1. #1
    Super Member EagarBeez's Avatar
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    Today I ordered from Marshall Dry Goods, online. At first after having created an account. I intend to order more from them. I proceeded to the check out. I did not put in the date my card expired correctly and of course it was not accepted. I went to reenter and it told me that the order number was placed all ready. I called them several times as the gal that handles computers was out to lunch. She had my order in front of her and took the credit card info from my DH.
    I went to check the site when I got home and it still shows my order as pending, but, the amount has been deducted from my credit card.
    Do you think I have anything to worry about? I have dealt with them before on ebay, but never their site.

  2. #2
    Super Member Eddie's Avatar
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    Quote Originally Posted by EagarBeez
    Today I ordered from Marshall Dry Goods, online. At first after having created an account. I intend to order more from them. I proceeded to the check out. I did not put in the date my card expired correctly and of course it was not accepted. I went to reenter and it told me that the order number was placed all ready. I called them several times as the gal that handles computers was out to lunch. She had my order in front of her and took the credit card info from my DH.
    I went to check the site when I got home and it still shows my order as pending, but, the amount has been deducted from my credit card.
    Do you think I have anything to worry about? I have dealt with them before on ebay, but never their site.
    You'll be fine. I've been there several times in person and they are a great bunch of folks. They are on the "low tech" side, I think, but the people there are as honest as they come.

  3. #3
    Super Member dphelps's Avatar
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    I am sure you are okay. Pending may have meant that it has not yet shipped.

  4. #4
    Moderator sharon b's Avatar
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    I agree , it just may mean not shipped . Also since you had to call them with the expiration date the computer may not recognize it as a finished transaction, but the company does :wink:

  5. #5

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    Agreed - sometimes it takes the computer a bit of time (overnight, etc. depending upon how the code is written) to reset the orders that may be 'stuck'.

    I'm sure things are fine though. But if you still see it as pending online the following day, you might call them and see if they can clear it out. I'm sure they have a 'button' to do that :)

  6. #6
    Moderator littlehud's Avatar
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    I haven't ordered from them before but the ones I have ordered from usually have my order as pending til it is shipped. I'm sure it's OK.

  7. #7
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    No, I feel you have nothing to worry about.

  8. #8
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    i have orded from marshall for years they are a great bunch of workers i do mine from the phone no problem yet with my order

  9. #9
    Power Poster BellaBoo's Avatar
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    Wonderful people work there. They value their good name.

  10. #10
    Super Member kriscraft99's Avatar
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    I visited their web site today for the first time and they have wonderful prices and a great selection! It sounds like a good place to shop by all the comments already posted.

  11. #11
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    they are great worker they will help you in any way

  12. #12
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    I would wait a day or so and if not cleared up then call again. I don't believe in leaving this kind of thing hanging. The people may be honest but they still are controlled somewhat by the computer. The computer may cause it to be on the shipping dock until IT clears the order for shipping. Don't assume everything is ok.....check, check and keep checking until you are satisfied.

  13. #13

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    I'am sure you are ok used to live close to to them and they are honest to a fault. If you have any trouble call and ask to speakto the manager. But if I were to guess you order is on its way. They go the extra mile to help there customers.

  14. #14
    Super Member irishrose's Avatar
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    This is an old post, but I'm curious about their shipping prices. The tie dyes at $4.99 and marbled quilt backs at $5.99 are calling my name.

  15. #15
    Super Member EagarBeez's Avatar
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    Quote Originally Posted by irishrose
    This is an old post, but I'm curious about their shipping prices. The tie dyes at $4.99 and marbled quilt backs at $5.99 are calling my name.
    Depends on weight. I think I paid 5 or 6 dollars for postage.

    I also have to report, the mail delivery is very slow. Not to blame on Marshalls though.

    I called about my order, and found that they did not fill it since I had made a mistake on the internet and corrected it. I called in the order the next day, but, the gentleman after taking my credit card info, forgot to put it in the next morning. When I called back, and verified, it was shipped out that day

  16. #16
    Super Member justflyingin's Avatar
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    Thanks for mentioning this place. Their prices look great! I'll definitely bookmark it.

  17. #17
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    it is according to how much you order

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