Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Results 1 to 13 of 13

Thread: Martelli Enterprises

  1. #1
    Junior Member tweety's Avatar
    Join Date
    Jun 2009
    Location
    Michigan
    Posts
    175
    I went to The American Sewing Expo this weekend. Had a blast and spent way to much. But had to say that "Martelli Enterprises " are the best! All I had to do was show them my broken rotary cutter and they replaced it! So nice and told me if it ever happens again or any other problems to just call them. Wow! That's customer service!!

  2. #2
    Power Poster sharon b's Avatar
    Join Date
    Jul 2008
    Location
    Northern Indiana
    Posts
    20,405
    Blog Entries
    10
    Great to hear ! That is what customer service is all about :thumbup: Thanks for sharing good news about a dealer :lol:

  3. #3
    Super Member Tink's Mom's Avatar
    Join Date
    Oct 2008
    Location
    chicago, IL
    Posts
    9,692
    They are really nice people...It still is a family business. I bought from them the 2nd year that they were doing the quilt shows...

  4. #4
    Super Member plainpat's Avatar
    Join Date
    Jan 2009
    Location
    Mid-West
    Posts
    3,838
    Blog Entries
    11
    Love hearing about companies who stand behind their products.

  5. #5
    Power Poster amma's Avatar
    Join Date
    Jul 2007
    Location
    Out searching for some sunshine :-)
    Posts
    59,079
    Blog Entries
    1
    I love hearing stories like this, companies that really do stand behind their products :D:D:D

  6. #6
    Super Member OHSue's Avatar
    Join Date
    May 2009
    Location
    Ohio
    Posts
    1,413
    I bought my Martelli cutter at a store that went out of business. When I saw the Martelli guys at a show I mentioned that the blade had only lasted a short time. They had me bring the cutter in and they replaced the blade for free. And they are so much fun to watch, I think they drink a lot of coffee, they are like energizer bunnies.

  7. #7
    Super Member
    Join Date
    Mar 2010
    Location
    Elmira, NY
    Posts
    6,226
    Nice to hear good news about a business!

  8. #8
    Super Member Olivia's Grammy's Avatar
    Join Date
    Oct 2009
    Location
    Fayetteville, GA
    Posts
    2,881
    Blog Entries
    1
    They are the best company with the best customer service. I bought their new turn table for $81. When I got home the screw in the bottom was broken. Plus while I was at their both watching the demos I remembered that I have most of their tools, just forgot how to use them. The rep told me to call the customer service and tell them she said to send me the new DVD free. When I called CS to tell them about the broken turn table I told them about the DVD. Replace the turn table and sent me the DVD free with no questions asked. They are the greatest. They have been banned from the some of the Expos bc of their popularity. So many people hand around at their both that the boths around them have complained. I will always support them.

  9. #9
    Super Member seamstome's Avatar
    Join Date
    Apr 2010
    Location
    Illinois
    Posts
    1,337
    I had a similar experience....they have A-plus customer service!!!

  10. #10
    Senior Member
    Join Date
    May 2009
    Location
    Central Louisiana
    Posts
    463
    Blog Entries
    1
    Love my Martelli products-ruler, rotary cutter and large mat! I also have the seam ripper, but haven't opened it yet. Silly me.

    They do have a lot of people watching their demos. They are good at showing their products.

  11. #11
    e4
    e4 is offline
    Junior Member
    Join Date
    Sep 2010
    Location
    USA
    Posts
    110
    I love their products too! I broke down and bought the cutting table - expensive, but worth every penny. It moves up and down electronically so that when my SIL comes over to quilt we can cut at teh height right for each of us.

    Martelli's demos at shows are so popular at quilt shows that they got banned (well their contracts weren't renewed) for the Des Moines and Knoxville AQS shows. I guess the other vendors complained. They have a story about it on their website. It annoys me because I like to talk to them at shows and have them check my cutter/blades. Now I have to send them in if I think there is a problem.

    I just ordered a custom ruler from them. I told them the length, the width, and the slots I wanted in the ruler and they are sending it to me - takes about a week.

  12. #12
    Super Member scowlkat's Avatar
    Join Date
    Jul 2010
    Posts
    2,526
    Blog Entries
    11
    I am a minority of one I guess because I have had back luck with my purchases and no satisfaction with their customer service whatsoever! Have three friends with same problems.

  13. #13
    Power Poster littlehud's Avatar
    Join Date
    Nov 2007
    Location
    SW Iowa
    Posts
    32,954
    How wonderful to hear good thing about a company.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.