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Thread: My machine died!

  1. #1
    Super Member Buckeye Rose's Avatar
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    I was happily fmq with only about 3sq ft to finish when my machine locked up. I've tried everything I know with no luck. I have a brother cs6000i and am getting an E6 error which says the motor is locked up due to thread jam. I've taken the bobbin area apart and can't see anything, and don't really want to mess with taking the case off because of the electronics. Any suggestions? I am so scared that repair will cost more than the machine is worth.

  2. #2
    Senior Member Born2Sew's Avatar
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    You didn't say anything about the upper thread. I assume it is moving freely? The only other suggestion that I have is to turn the machine off then back on again and see if it corrects itself...good luck..wish I could be more help.

  3. #3
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    you need some dental floss..waxed ribbon really...and some pipe cleaners..NOT chenille stems..but actual Pipe cleaners, they are thinner..and really run it between the tension discs..that thread could be anywhere...and it could be really tiny....take out/apart the bobbin race area as well and use the pipe cleaner or a small "stencil" paint brush to really sweep it out in there....

  4. #4
    Moderator QuiltnNan's Avatar
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    Quote Originally Posted by jaciqltznok
    you need some dental floss..waxed ribbon really...and some pipe cleaners..NOT chenille stems..but actual Pipe cleaners, they are thinner..and really run it between the tension discs..that thread could be anywhere...and it could be really tiny....take out/apart the bobbin race area as well and use the pipe cleaner or a small "stencil" paint brush to really sweep it out in there....
    thanks jacquie, i never new there was a difference in pipe cleaners. but i never thought of using dental floss either.

  5. #5
    Super Member Carron's Avatar
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    Jan said it all...good luck finding the problem. That happened to my machine once and it was a tiny piece of thread. Once it was out no problems.

  6. #6
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    Maybe some thread is caught on the under part of needle plate. That happened to me last week but I finally got it free. Good Luck. Sue

  7. #7
    Power Poster Sadiemae's Avatar
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    I hope you find a solution for your machine. If not, you might want to call and ask Brother.
    1-877-BROTHER (877-276-8437)
    M-F, 9:00am to 5:45pm Eastern Time

  8. #8
    Power Poster Prism99's Avatar
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    I believe the dental floss needs to be unwaxed.

  9. #9
    Super Member Nanamoms's Avatar
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    Quote Originally Posted by Prism99
    I believe the dental floss needs to be unwaxed.
    That was also what I was told by my service tech. Also, when the electronics freeze up, it is suppose to be a safety precaution. I simply "reboot" my machine by turning it off, wait a few minutes and turn it back on. I use this time to clean the upper thread tension and bobbin area. Usually works for me!

    Good Luck!

  10. #10
    Super Member cathylynn's Avatar
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    I also had an E6 error on my Brother machine that wouldn't go away after cleaning and rethreading. I bought a really good artist's brush and took apart the bobbin area and cleaned it out thoroughly. the brush that comes with Brother machines is useless as to collecting all the lint in the bobbin area. but the artist's brush got out extra lint the machine brush didn't and even found a tiny piece of a needle that had broken at some point (the machine had been sewing for quite some time with this little piece down there). I put the bobbin area back together and rethreaded the machine. lo and behold - it worked!!! the E6 error was no more. so try this before giving up. good luck!

  11. #11
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    Good luck!!!

  12. #12
    Super Member Buckeye Rose's Avatar
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    Quote Originally Posted by jaciqltznok
    you need some dental floss..waxed ribbon really...and some pipe cleaners..NOT chenille stems..but actual Pipe cleaners, they are thinner..and really run it between the tension discs..that thread could be anywhere...and it could be really tiny....take out/apart the bobbin race area as well and use the pipe cleaner or a small "stencil" paint brush to really sweep it out in there....


    do I thread the floss through just as if I were threading the machine? I can't see the tension discs so will be going blind here. If there is a piece of thread in the discs, will it stick to the floss?

  13. #13
    Power Poster Prism99's Avatar
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    Quote Originally Posted by Buckeye Rose
    do I thread the floss through just as if I were threading the machine? I can't see the tension discs so will be going blind here. If there is a piece of thread in the discs, will it stick to the floss?
    You leave the pressure foot up, as this releases the tension discs so they are not tight together. Then you "floss" between the discs just as if you were flossing teeth. Thread won't necessarily stick to the floss; what you are doing with the floss is trying to loosen any bits of stuck thread so they come out.

  14. #14
    Super Member Buckeye Rose's Avatar
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    I've taken apart everything I can see and cleaned well. The top thread pulls thru fine, no problems there. I think the issue is in the bobbin area. I've taken the bobbin casing out and cleaned well....but still no movement. I just don't know what else to do, other than taking it to the repair shop. Am just so disappointed that I won't be able to finish my sister's quilt today....was supposed to give to her tomorrow :cry: :roll: :-(

  15. #15
    Power Poster Prism99's Avatar
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    Is it a drop-in bobbin or the other?

    If the other, there's more you can do than just take out the bobbin case and clean. There should be a knob you can move to remove the entire bobbin race. I do that on my machine, clean everything, then run a light glaze of sewing machine oil over the bobbin race with my finger before replacing all the pieces. The only thing is that it can take awhile to figure out how to put everything back if you are not used to this procedure (but you *can* figure it out!).

    Also, I usually take off the needle plate and clean that area from above.

    If there is something caught in the bobbin area, doing these things can help you locate and remove the thread or whatever is jamming up the system.

  16. #16
    Super Member MrsM's Avatar
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    Quote Originally Posted by Buckeye Rose
    I've taken apart everything I can see and cleaned well. The top thread pulls thru fine, no problems there. I think the issue is in the bobbin area. I've taken the bobbin casing out and cleaned well....but still no movement. I just don't know what else to do, other than taking it to the repair shop. Am just so disappointed that I won't be able to finish my sister's quilt today....was supposed to give to her tomorrow :cry: :roll: :-(
    Unplug your machine. Lay it gently on it's back. Unscrew the bottom and remove it. You will probably see a rather large dust bunny and thread nest. Gently sweep it out. Oil if nessesary moving parts. Put bottom back on, screw the screws back in, plug it in and you should be in business!
    Good luck.

  17. #17
    Super Member sash's Avatar
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    Had the same problem not long ago on my machine; had to take it in to the shop. It was a tiny piece of thread that had gotten caught in the take up lever.

  18. #18
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    Boy now I'm thankful I only have the old foot powered machines which only makes one stitch - straight. Hope you get it figured out soon.

  19. #19
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    oops

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