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Thread: Now that's what I call customer service!

  1. #1
    Super Member Rachelcb80's Avatar
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    This morning one of the ladies that works at my LQS called. She was letting me know she was going to be at a basketball game at a high school about 10 miles from me (my LQS is about 60 miles from me). She wanted to know if there was anything at the shop I needed her to bring me since she was coming this way. How nice is that?!

    There's something about being made to feel special and appreciated that makes you want to keep doing business with folks! :D

  2. #2
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    love it when a shop is able to go out of their way and do nice things like that. Those big corporate stores don't know how good that makes us feel.

  3. #3
    Super Member maryb119's Avatar
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    WOW! That is customer service!

  4. #4
    Moderator sharon b's Avatar
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    Care to share the name of the shop ? Love to spread the word of GREAT customer service :thumbup:

  5. #5
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    So, Rachel, was there anything that you wanted her to bring you???

  6. #6
    Senior Member Boxer mom's Avatar
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    That is great service. There are 4 shops I know of and have gone to, and to me they make me feel that unless you are a regular they are not as friendly to you. There is one that the the last time I was there they were so rude that I will nver go again. I seem to go to one more that the rest. Most of the LQS have there classes in the week and in the middle of the day and the classes are too expensive for me. Give them a pat on the back for their service and be sure to tell your friends.

  7. #7
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    That is great customer service. That is the LQS where I would spend my money for sure. My favorite shop even cuts the fabric for some of the ladies (usually elderly or with some issue that makes it hard for them to cut). I don't think they even charge to do it.
    Sue

  8. #8
    Super Member charmpacksplus's Avatar
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    Sounds like a great idea.... the Quiltmobile!

  9. #9
    Super Member quiltlonger's Avatar
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    Nice shop, and nice helpers!

  10. #10
    Super Member Rachelcb80's Avatar
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    Quote Originally Posted by skillon
    So, Rachel, was there anything that you wanted her to bring you???
    I do need some batting and backing for a quilt top I have done, but I need to bring some scraps in to match up the backing fabric.

    The shop is called Bernina Sewing Etc. in Ridgeland, MS. It's a wonderful shop and I couldn't begin to say enough nice things about the employees, owners and merchandise.

  11. #11
    Super Member hperttula123's Avatar
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    Wow!!! That is great!!!

  12. #12
    Super Member sewingsuz's Avatar
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    That is greatest thing I have heard from a LQS ever. How nice

  13. #13
    Power Poster BellaBoo's Avatar
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    Great way to make a sale.

  14. #14
    Super Member Raggiemom's Avatar
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    That's fantastic customer service.

  15. #15
    Super Member luv-e's Avatar
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    They get 5 *'s
    How lucky are you to have a LQS like that... They will be in business for a longtime ,for sure...........

  16. #16
    Super Member amandasgramma's Avatar
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    WOW! That business will still be going strong while others put out the closed sign! Good deal!

  17. #17
    Power Poster amma's Avatar
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    Quote Originally Posted by charmpacksplus
    Sounds like a great idea.... the Quiltmobile!
    This would be a very GOOD thing and a very BAD thing LMBO

  18. #18
    Power Poster CarrieAnne's Avatar
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    Wow, that is awesome!

  19. #19
    Senior Member EdieClay's Avatar
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    What a wonderful quilt shop. My shop will call me when new collections come in that they think I will like. Very special.

  20. #20
    Super Member mollymct's Avatar
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    That is wonderful!! I truly appreciate good customer service...and that is far beyond just "good"! I have not yet been able to visit the Bernina shop on my flying trips through Jackson, but will make my way there very soon.

  21. #21
    Moderator littlehud's Avatar
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    Wow, you just don't see that happening anymore. What a great lady.

  22. #22
    Power Poster sueisallaboutquilts's Avatar
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    Quote Originally Posted by amma
    Quote Originally Posted by charmpacksplus
    Sounds like a great idea.... the Quiltmobile!
    This would be a very GOOD thing and a very BAD thing LMBO
    Yeah!!! lol

  23. #23
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    There is only a quilting shop on Montreal island, The owner always has her vendor booth at our exhibition, about a month before she calls our organizer and ask for our shopping needs. This is greatly appreciated by our groupé

  24. #24
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    Quote Originally Posted by charmpacksplus
    Sounds like a great idea.... the Quiltmobile!
    lol Sounds great to me. I used to visit the bookmobile that came to our very small resort town. Just think of how our stashes would grow.

  25. #25
    Junior Member
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    Seems like a great store to shop in, BUT---- I think this sales also deserves a pat on the back (or a Hug) This is a good example of Pay It Forward!

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