I have a repair place and depending on what is wrong I get it back the same day.

The most time mine is gone is two weeks but that is with my Janome dealer. Even at that, I have a back up or I too would be balistic.

How far is that from Ashtabula Ohio, we have a wonderful Sewing Machine Shop Case's Sewing Center on Center Street, Family owned...that is where I bought my 2 sewing machines...

I agree, this is too long.

I had my Viking serviced this summer. The repairman is 45 minuted from my house, but he is said to be the best there is. It took him one month to service the machine and I will say his work is great. In the past my local Viking dealer kept my machine for over two months for a simple service. So, this other repairman was way better, and his work is guaranteed for one year.

Yes -- toooo long! .

Agree to long.

There is another issue. I know from having my Viking serviced, and from hearing from other folks on the board, that since Viking sold to Singer and moved their operations to China - it has been difficult for us to get parts. Not just repair parts either - accessories as well. I had a walking foot on order for several months before it finally came in.

So ... this guy could be waiting on the part.

Also ... Joanne's might not be telling you something correct with regard to him being the "only" certified viking repairman. My guess is the dealers won't work with Joanne's so they have to utilize a non-dealer repairman. I went to the Viking website and did a search on dealers within 100 miles of Columbus. Generally dealers will repair (generally). I see three in Columbus, one in Dublin ... and a few others.

Here's the link.

http://webservices.us.vsmgroup.com/D...x?Brand=Viking

Of course if this is warranty work I'd make sure that another dealer will honor the warranty. If not ... leave it where it is.

Way too long!!! My Pfaff takes at least 5 weeks, sometimes it's closer to 8 weeks for just a servicing! That is why I now am a Bernina fan. As much as I love my Pfaff I will never go back to the local Pfaff dealer here to buy another machine!
The Bernina dealer takes 3 to 5 days for a servicing! My Pfaff is now almost 10 yrs old. That is how old they have to be for the local sew and vac place to do a servicing! Guess where she is going next time!!!

Oh my! 1 week is too long to fix a prong! Get that machine back and see if you can find a better way to fix it. 5 weeks!