Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Results 1 to 23 of 23

Thread: Is 5 weeks too long to have sewing machine in repair shop

  1. #1
    Member 749janet's Avatar
    Join Date
    May 2011
    Location
    Pataskala, OHIO
    Posts
    92
    I accidently broke the prong on the inside of my sewing machine that plugs into my electrical cord. I have a Husqvarna Viking Emeral 203. I took my sewing machine back to JoAnn Fabric where I bought it and they sent it out to a certified Viking repairman. I am told his repairman is the only one in the whole area of Columbus, Ohiothat is cerified. He runs a one man shop and is gone from there half the time due to "family problems". I am truly sorry this man has "family problems" but I am livid that I don't have my sewing machine back. How long is too long to have a sewing machine in a repair shop? And what would you do in my situation?

  2. #2
    Super Member luckylindy333's Avatar
    Join Date
    Oct 2010
    Location
    Snohomish, Washington
    Posts
    2,046
    They need to find someone to help this poor repairman out until he solves his "family problems". This is terrible customer service...

  3. #3
    Super Member tellabella's Avatar
    Join Date
    Oct 2010
    Location
    Toronto Canada
    Posts
    1,184
    Blog Entries
    1
    I would write to JoAnn's head office and also to Viking ...they should ensure that service is available for their products...in my opinion 5 weeks is way too long...you need to call Viking and find someone else...

  4. #4
    Power Poster
    Join Date
    Mar 2011
    Location
    Ontario, Canada
    Posts
    29,858
    Do you have a secondary machine to use while you wait? If not, I would be calling the shop or the Viking dealer once a day. Christmas is coming and you need a machine.

  5. #5
    Super Member lovequilts's Avatar
    Join Date
    Jun 2010
    Location
    Seattle, WA
    Posts
    1,018
    Yes it is too long imho....i would go pick it up asap and try to find someone else and don't pay him for anything.

  6. #6
    Super Member Theresa's Avatar
    Join Date
    Mar 2010
    Location
    Oregon City, OR
    Posts
    1,000
    I agree...toooo long to wait. Follow-up with Jo-ann's and Viking. I waited 2 months and was given way to many excuses.

  7. #7
    Super Member frarose's Avatar
    Join Date
    Feb 2011
    Location
    St Louis, MO
    Posts
    1,005
    I got mine back in 3 days where I left it.

  8. #8
    Junior Member Julie in WA's Avatar
    Join Date
    Sep 2010
    Location
    Pacific NW, Washington State
    Posts
    237
    That seems wa-a-ay too long to me. I would contact Viking and find out if it is true that this is the only certified repairman in the vicinity. If so, explain the situation and see what they would suggest. Five weeks without my best machine would cause sanity issues!

  9. #9
    Super Member TacoMama's Avatar
    Join Date
    Oct 2009
    Location
    Sweet Home Alabama
    Posts
    3,277
    Blog Entries
    2
    Yes, it's too long! I had my embroidery machine in the shop from Nov til Jan several years ago. I was frantic!!!!!!!!! I wouldn't be so patient now.

  10. #10
    Super Member scowlkat's Avatar
    Join Date
    Jul 2010
    Posts
    2,531
    Blog Entries
    11
    Absolutely too long! They should offer to either send to another district for repair or replace your machine! I would be hopping mad by now!

  11. #11
    Senior Member johanka's Avatar
    Join Date
    Sep 2011
    Location
    central Minnesots
    Posts
    317
    I have a repair place and depending on what is wrong I get it back the same day.

  12. #12
    Super Member
    Join Date
    May 2007
    Location
    NE Pa.
    Posts
    1,615
    The most time mine is gone is two weeks but that is with my Janome dealer. Even at that, I have a back up or I too would be balistic.

  13. #13
    Senior Member
    Join Date
    Feb 2010
    Location
    Ashtabula County, Ohio
    Posts
    355
    How far is that from Ashtabula Ohio, we have a wonderful Sewing Machine Shop Case's Sewing Center on Center Street, Family owned...that is where I bought my 2 sewing machines...

  14. #14
    Power Poster blueangel's Avatar
    Join Date
    Dec 2010
    Location
    Kansas
    Posts
    20,480
    I agree, this is too long.

  15. #15
    Senior Member
    Join Date
    Jun 2011
    Location
    Long Island, New York
    Posts
    996
    I had my Viking serviced this summer. The repairman is 45 minuted from my house, but he is said to be the best there is. It took him one month to service the machine and I will say his work is great. In the past my local Viking dealer kept my machine for over two months for a simple service. So, this other repairman was way better, and his work is guaranteed for one year.

  16. #16
    Super Member
    Join Date
    Jul 2011
    Posts
    1,518
    Yes -- toooo long! .

  17. #17
    Super Member
    Join Date
    Mar 2011
    Location
    Michigan
    Posts
    1,638
    Blog Entries
    42
    Agree to long.

  18. #18
    Super Member DogHouseMom's Avatar
    Join Date
    Jan 2011
    Location
    Knot Merrill, Southern Indiana
    Posts
    5,713
    There is another issue. I know from having my Viking serviced, and from hearing from other folks on the board, that since Viking sold to Singer and moved their operations to China - it has been difficult for us to get parts. Not just repair parts either - accessories as well. I had a walking foot on order for several months before it finally came in.

    So ... this guy could be waiting on the part.

    Also ... Joanne's might not be telling you something correct with regard to him being the "only" certified viking repairman. My guess is the dealers won't work with Joanne's so they have to utilize a non-dealer repairman. I went to the Viking website and did a search on dealers within 100 miles of Columbus. Generally dealers will repair (generally). I see three in Columbus, one in Dublin ... and a few others.

    Here's the link.

    http://webservices.us.vsmgroup.com/D...x?Brand=Viking

    Of course if this is warranty work I'd make sure that another dealer will honor the warranty. If not ... leave it where it is.

  19. #19
    Super Member GwynR's Avatar
    Join Date
    Oct 2010
    Location
    Spokane, Wa
    Posts
    1,200
    Way too long!!! My Pfaff takes at least 5 weeks, sometimes it's closer to 8 weeks for just a servicing! That is why I now am a Bernina fan. As much as I love my Pfaff I will never go back to the local Pfaff dealer here to buy another machine!
    The Bernina dealer takes 3 to 5 days for a servicing! My Pfaff is now almost 10 yrs old. That is how old they have to be for the local sew and vac place to do a servicing! Guess where she is going next time!!!

  20. #20
    Super Member Doreen's Avatar
    Join Date
    Jul 2007
    Location
    El Paso Tx
    Posts
    1,431
    Oh my! 1 week is too long to fix a prong! Get that machine back and see if you can find a better way to fix it. 5 weeks!

  21. #21
    Super Member athomenow's Avatar
    Join Date
    Jul 2011
    Location
    Pataskala, OH
    Posts
    1,453
    I live in the same town as Janet and she's right about there being no certified repairmen. The other shops will work on a Viking but your warranty will be null. I used to sell these machines and the shop's owner went under and all the repair went as well. It's a horrible thing and if anyone is looking for a new career this would be a good one. You are right about the China thing. Terrible for a wonderful company to sell out like that. Mine is very old and one day I'll have to make a decision on what kind to buy next.

  22. #22
    Super Member lalaland's Avatar
    Join Date
    Jan 2010
    Location
    Yakima, WA
    Posts
    2,481
    I'd get it back asap. I would be worried, in view of the fact that he has "family problems" that I may never see my machine again, just not a safe situation.

  23. #23
    Super Member Jennifer22206's Avatar
    Join Date
    Sep 2010
    Location
    state of confusion
    Posts
    4,775
    Blog Entries
    4
    My machine was in the shop pushing 3 months. The thing still acts up.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.