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Thread: Irritating - The Sewing repair shop - grrr!

  1. #1
    Super Member kristen0112's Avatar
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    So last week I took my BRAND new long arm into the local repair shop because I had gotten the needle stuck in the bobbin casing and didn't want to risk breaking anything. I was also having trouble with tension. THEY still have it. I called yesterday and was told that I was third in line it should be done by the end of the day. So, today I call and it's still third in line!!!! What I was third in line yesterday? Why am I still third in line. Someone had a rush job and I worked on that most of today!!!! I just about came unglued on this man. I didn't I know he just works there but are you kidding me! How does someone elses machine get rushed to the front of the line? They paid $50. EXCUSE ME but maybe they should call the three others in front of this person and let us know that we're being bumped. And I think they should charge $50 per person whose in front of you. They have had my machine for a week!
    Thanks for letting me vent I see a letter being writen to owner/manager of the store.

  2. #2
    Power Poster Sadiemae's Avatar
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    I don't blame you for venting. I feel bad for you, because I have such a great dealer. I made an appointment for my checkup(3 days later) and he did it immediately. I had to drive about 120 miles, so 3 hours later I was on the road home. That is why I purchased it out of town. I could have purchased it 30 miles from me, but this dealer is so kind and smart it was worth the drive. The other dealer I wasn't impressed with.
    Hope he gets off of his hinny and gets it finished. I would send a letter also. The main company needs to know what kind of service the employees and dealers are doing.

  3. #3
    Super Member ChubbyBunny's Avatar
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    That's a shame. You just got your long arm and I know how badly you want to play with it. I hope it gets repaired and returned to you soon.

  4. #4
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    Does that mean you get a $50 discout for every day you were bumped? Maybe you should present him with a bill for lost wages, emotional stress (you were separated from your baby), all the chocolate you had to eat because of the stress... :mrgreen: I don't think you'll get bumped again.

  5. #5
    Super Member kristen0112's Avatar
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    Quote Originally Posted by lab fairy
    Does that mean you get a $50 discout for every day you were bumped? Maybe you should present him with a bill for lost wages, emotional stress (you were separated from your baby), all the chocolate you had to eat because of the stress... :mrgreen: I don't think you'll get bumped again.
    I wish! I plan on writing a letter. I think this policy of bumping another customer for someone who pays an extra $50 is awful. I bet if the other two people knew they would be just as upset as I am. Now I won't get it back until MONDAY evening! What about giving them a loaner if it was such an emergency? This is a big shop and they have been around for years they have machines they could implement and use for this purpose. I NEED more chocolate :-)

  6. #6
    joan_quilts's Avatar
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    I have a Husqavarna and love my machine but hated the repair guy! It had a short in the wire and after about 5 trips to the repair shop, the assistant stepped up and said he was fixing it right! It was under warranty, but still, having to travel 45 minutes one way when they KNEW what the problem was irked me! Maybe you can check around for another repair person. Good luck! Oh yeah, I did get $10 worth of free fabric for "my trouble"! LOL

  7. #7
    Super Member wvdek's Avatar
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    That stinks!

  8. #8
    Super Member amandasgramma's Avatar
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    Quote Originally Posted by kristen0112
    So last week I took my BRAND new long arm into the local repair shop because I had gotten the needle stuck in the bobbin casing and didn't want to risk breaking anything. I was also having trouble with tension. THEY still have it. I called yesterday and was told that I was third in line it should be done by the end of the day. So, today I call and it's still third in line!!!! What I was third in line yesterday? Why am I still third in line. Someone had a rush job and I worked on that most of today!!!! I just about came unglued on this man. I didn't I know he just works there but are you kidding me! How does someone elses machine get rushed to the front of the line? They paid $50. EXCUSE ME but maybe they should call the three others in front of this person and let us know that we're being bumped. And I think they should charge $50 per person whose in front of you. They have had my machine for a week!
    Thanks for letting me vent I see a letter being writen to owner/manager of the store.
    Okay -- i HAVE to know the name of the shop---- I'm considering a new machine, and since mom lives in Salem, I was going to shop there (very little competition here)...If you don't want to post it, please let me know in PM...I'll avoid them!

  9. #9
    Super Member kristen0112's Avatar
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    Quote Originally Posted by amandasgramma
    Quote Originally Posted by kristen0112
    So last week I took my BRAND new long arm into the local repair shop because I had gotten the needle stuck in the bobbin casing and didn't want to risk breaking anything. I was also having trouble with tension. THEY still have it. I called yesterday and was told that I was third in line it should be done by the end of the day. So, today I call and it's still third in line!!!! What I was third in line yesterday? Why am I still third in line. Someone had a rush job and I worked on that most of today!!!! I just about came unglued on this man. I didn't I know he just works there but are you kidding me! How does someone elses machine get rushed to the front of the line? They paid $50. EXCUSE ME but maybe they should call the three others in front of this person and let us know that we're being bumped. And I think they should charge $50 per person whose in front of you. They have had my machine for a week!
    Thanks for letting me vent I see a letter being writen to owner/manager of the store.
    Okay -- i HAVE to know the name of the shop---- I'm considering a new machine, and since mom lives in Salem, I was going to shop there (very little competition here)...If you don't want to post it, please let me know in PM...I'll avoid them!
    I sent you a PM. I am hoping that when we go to pick up the machine that they will be giving me a discount for making me wait an extra 4 days to get my machine back.

  10. #10
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    I certainly feel for you. I hope you ask for a discount when you receive their bill. And a letter to the company is certainly in order.

    I had a similar experience; I thought I had messed the shaft up on my longarm; I called the nearby dealer and was told it would be a week before they could work on it as the repair guy only worked on Saturdays - then another week before I could pick it up. Two weeks down time? No way! I called the dealership (a 3 hour drive for me) they could work on it that same day. I made the trip, my machine was fixed in 5 minutes and I was on my way home. A long drive but I was only down 1 day.

  11. #11
    Power Poster BellaBoo's Avatar
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    The repairman doesn't care if the owner knows, nothing the owner will do will change him, he's probably the only repair person around. I am researching long arm set ups and this one so far has been the best I've found in reviews and the best customer service.

    http://www.martellinotions.com/longarm.asp

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