Good for you.

It always pays to be honest.

What a wonderful story. You are honest and they are awesome too! Thanks for sharing. I have a feeling his kindness to you is going to get him a whole lot of new business from us!! :D:D:D

What goes around comes around. I think he will be in business a long time.

Thats amazing. Kudos to Superior!

Bob is a super thread dude in many ways. I will be switching to superior threads pretty soon. gotta get rid of the stuff I have now, except for the king tut varigated ones.

How wonderful that you were honest, and they were so nice!

Honesty is always the best policy!!

I also use and love Superior threads. I met a man at the Chicago Show--we were both taking a break and having coffee. He was from their booth, had worked for them for years. I had asked him if he had pre-wound bobbins for a Juki, and low and behold he did. I followed him back to his booth and stocked up!
After I got home I also found I was given a "great" deal.
They really do care about all their customers.

I have the utmost respect for Bob and his company Superior Threads. Great products, wonderful education on the web site, and an AMERICAN Company.