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Yes I love Superior Threads too, the threads and Bob. He gave me some free spools of thread a few years ago when I was at Road to California quilt show, just cuz I was telling people how much I loved the threads that I used in the jacket I was wearing. He overheard me and handed me the spools. Guess he appreciated the 'free advertising'

warm quilt hugs, sue in CA

Quote:

Originally Posted by Farm Quilter

I spent a chunk of change at the Superior Threads booth when I was at Quilting with Machines. I love their thread and use it almost exclusively on my longarm, so I bought lots so I could avoid paying postage! Well, one of the classes I took showed up how to make other items on our longarms (thank you Mindy Wiley) using a stabilizer. Well, I asked for it and Bob (owner of Superior Threads) had it shipped up overnight from Utah to Ohio. When I went to get it the next day it was waiting in a box, with the prices and amounts written on the box...with my name on it! There was a young lady helping out by manning the cash register, so she rang up my sale, gave her my credit card and off I went.

Well, when I got home it took me over a month to get to that box. When I did, I really looked at the box, prices and figured in my head about what I should have been charged and it didn't match my memory of the transaction or any of the charges on my credit card. I called Superior Threads, explained what happened and the fact that I was under-charged by about $50.00 and asked if they had records so I could pay them what I owed. The lady I spoke to said Bob was out that day but would be back the next day so she would call me back. When she called the next day, she told me to enjoy the product guilt-free, whatever I was undercharged was a gift from Bob.

Do you think I will buy thread from anyone else but Superior Thread? I don't think so! Amazing, over-and-above customer care and service!!!

It is never to late to be honest and make the effort to pay the correct amount. What a great story and a nice (gift). I am sure you will bee a great customer in the future, but don't expect this to happen each time you order, lol. Thanks for being so honest with the company. I know they appreciate it. I'm not sure how often they have someone call and make an offer to pay for a mistake like that, I'm sure many people would just let it go and think well they should have known better and it's their loss. Honesty really does pay. Enjoy your new thread!! I love to hear stories like this, I was taught by my parents to always be honest, no matter what the price amount was or whatever I was involved in if it wasn't even concerning money. Honesty and truth get you a long way in life, lots of friends, good jobs and a good reputation.

I don't have a LA machine, but when I started quilting yrs ago, a LQS owner told me to try Superior thread.
Gave my other thread away & have never used anything else.I buy the cones from a local LA shop.

When I did order from the Superior, their CS was always great.Never a problem.....1st class ppl to deal with.

Bob sounds like a salesman who "get's it". This sounds like a "pay it forward" moment. Every once in a while we meet someone as generous as Bob and as honorable as you.
I will now make the effort to order from Signature from now on.

I give you double huggggggggs and commend you on your honesty Farm Quilter!! In today's economy it might have been tempting to keep quiet about the undercharge, but you did the right thing and were justly rewarded. Even had you ended up paying the difference, I admire you for stepping up and putting your ethics on the line. We need that in today's society!!!

Quote:

Originally Posted by judi wess

Oh, please don't buy Signature...buy Superior Threads!!! They can be found online at http://www.superiorthreads.com/ Superior Threads are...well, superior to Signature threads!

I love, love, love Superior threads- especially Rainbow variegated! No fuzz like Sulky. The first time I used Superior, I only had 1 spool, and I had to use Sulky when I ran out - what a terrible difference! I'm glad I can order Superior on-line.

How nice. I think Superior Threads are great - use King Tut a lot. By being so nice to you they are getting free "word of mouth" advertising so it's a win-win situation.

Merry Christmas from Bob.. I would buy from them too. He's got karma in this economy to do that.

Sorry for the type o. I do have a wonderful rainbow variegated form Signature. Bought it long, long ago, maybe the quality has gone down since then. Don't want to run out of it till I can replace the colorway.