Yes, the sewing machine repair shop called and said they will ship me a new machine. I bought a new Smarter by Pfaff the end of Oct. 2010. I took it in for some adjustments and when I got it back home and plug it in was dead nothing. Worked great when I left the shop then nodda. Well I took it back and they just called said they would send out a new one. I can not complain with the service. I hear so much on here that you get no service after the sale. So far Pfaff has treated me right. You can always have problems with any product from time to time.

That is great News!

This is wonderful news! Love to hear about this kind of service :D:D:D

I'm very happy for you! It's great to hear of good service. So many times we just complain about what's wrong instead of what's right! :D

Glad to hear a company is standing behind their product. In these times I am sure they couldnt afford to have any negative advertising ..

That is awesome! Our local shop is extremely good with after service as well...it means everything to me!

So happy you will be getting a new machine...

I'm glad to hear about your good service. I have Pfaff machines and my dealer is really good with their service also.

Glad to hear of someone getting taken care of properly after the sale. How do you like the Smarter? Any complaints? Does it take other Pfaff feet? How many feet were included? Satisfied with the auto cut? Low bobbin alert?

I am new to sewing let alone quilting. My DW took me to so many quilt shows that I diceided to start quilting. I started with an old White. Thought if I am going to do this I want a better machine. I looked at alot of machines and for the money I think the Smarter is a great machine. I do not know about the feet because I don't know any other. The thread cutter is the first I ever had so I think it works great. The needle up and down and the speed control is what I like. While my new machine has been back in the shop I completed another top on my 1949 FW. DW did not want me to get a computer sewing machine but I think it will be great.