When I turn the wheel backwards the bobbin case turns and the needle hits it...when I turn forwards it is fine and turns freely...does this make sense???
k

yes the bobbin housing is supposed to hit the feed dogs.

Its hitting the bobbin casing, but only when I turn it bacwards...forwards it is fine...
K

So its hitting the black plastic?

Did you change the needle? it could be bent.

This is like reading a mystery novel! I want to know the ending so keep posting.

yes, the needle is hitting the black plastic only when I turn it backwards, we turn the wheel backwards, the bobbin case and feed dogs move and the needle hits the black plastic on bobbin case. Then reverse turn wheel forward and all turns and moves fine and freely...

Okay I went and played with my machine. I held the bobbin casing as I turned the wheel backwards. When I did that it let the bobbin casing slip under the feed dogs allowing my needle to hit the casing. So my thinking is either your timing is off or your feed dogs are not installed properly.

I did change the needle, 2 times now...when we turn the wheel backwards the needle hits the bobbin casing instead of the feed dogs..then when we immediately reverse and turn the wheel forward it all moves fine and freely.. my bobbin case does turn a little bit freely when you just touch it...but I think its supposed to do that...

have you tried to sew with it?