Go back and demand they replace your original throatplate if you are not happy with this one. They are not allowed to replace anything you did not ask them to and should have returned the old parts to you as well.

Sounds like these people do not belong in business. You took the machine in for cleaning. It was a 'hook'....of course they will find something else to do to it because they aren't going to invest time in something that doesn't put cash in the register. If your machine is under warranty and the next nearest dealer is beyond reach, take the punch and pay someone in the area who is an independent repair person. You're machine is an investment that needs to be maintained. Next time you take the machine anywhere, specify that they will call you to explain the repair and give you a price BEFORE the work is done. Get an itemized receipt of everything they did to the machine. I make a hang tag with my name, address, phone # and explain why I have brought it to them. I no longer use the local Viking dealer because their on-site repairman is gone after 15 years and they take the machine to 'someone' 40 35 miles away. Too many people have had issues with this 'someone'. I don't want a 3-way conversation about my machine.....I want to speak to whomever is doing the work. Now I drive much further but have no problems with this person.
And to be in a store where the workers are having negative conversations about other customers!!! You've got to be kidding!!!!

Never had that problem, I service my own machines.

My husband took his computer in to have the power pack replaced and a new OS put in. They erased his whole hard drive, even the back up one.

When he asked why they did that.......

they said, "Because it wasn't on the work order NOT to."

He lost hundreds of dollars worth of programs and data he was saving.

Lee do you have your receipt for the machine. Also did you register the machine when you bought it. If so.Check and see if the serial number matches. It is on the machine. Contact the company and report them. You don't have to tolerate this type of service. You have a warranty on the machine use it. I know even with my Brother Machine that I bought at Walmart I registered it. I go online and check for updates on it and they send me emails. So please contact the Company and let them know how you were treated and what they did to your machine WITHOUT your permission.
Good Luck.
Quilty Hugs,
Ann W. in Indiana

Are you sure they gave you your machine? If it had more lint that before then it could only have gotten there by heavy sewing. There would be no reason to drill holes in your feed plate. I would call them and ask if they switched machines on you somehow.

There's something terribly wrong here. I work at a sewing machine store and our repaired machines are shinny clean.

yes, i paid over $100.00 when nothing was wrong.but it got cleaned!!
take it back and complain loudly!!!

I'm really sorry for your problems - it shouldn't happen but, not every repairer is like that. I'm really fortunate in having a wonderful sewing machine shop even though it's 400 miles away in Edinburgh! My machine packed up last Thursday evening whilst I was in the middle of FMQ. I rang the shop first thing Friday am. and, after several phone calls and advice, it was decided that it needed to go back to Edinburgh for repair. The carrier came for it Monday pm, it arrived in E Tuesday am and, at 10.50am Wednesday, the carrier knocked on my door with it back in good working order! How's that for service!! I would recommend David Drummond to anyone in the UK wanting to purchase a machine, new or second hand. He prides himself on the after-sales service which he gives - and he provides free carriage both ways for as long as you personally own the machine! If I had taken it locally, it would have been away for at least 2 weeks.

Somerset Val,

You have a very rare commodity. I hope he's not near retirement age :-) !!

Don't let them scare you. Be assertive. I'm sorry you bought your machine there! They do not deserve your business if they are intimidating. Let us know what happens. The replies given here are correct. They cannot drill holes in your parts, or do any repair without telling you what is going on and getting your approval.

I think he's good for at least the next 10 years!

I would either go back or even call them , you don't want someone else going there with their machine and have the same problem,maybe it is an honest mistake, they won't know unless you let them know .

I would go right back and insist on a replacement cover for the mutilated one and also I'd complain about their lack of attention in leaving your machine as clean as when you dropped it off. There is no reason for that!! Put on your spikey dog collar and go get 'em!!

I took an old Sears Kenmore to a dealer once to be maintenanced/cleaned. He called me up and LITERALLY told me my machine was a piece of crap, not worth repairing and he would just "go ahead and throw it out" for me and we could talk about purchasing a new Baby-lock. I actually had to argue with him to get the machine back, he was so adamant to throw it out. This machine works fine other than occasionally getting confused about what thread is for....I still love it though. It was my first machine. Sorry your dealer was sucky too. ;)

Good ideas here regarding if this indeed your machine. If it is, I would have them replace the throat plate. With six holes in it, there will be much more lint collecting inside your machine and it could present problems down the road.

Wow! What an ass!

I would know in a heart beat if the machine I sent in was not the one that was returned. ;)

That's what I was thinking. Better check the serial no.

Sounds to me as if the machine has been used after you left it with them....

I am so sorry to read about your problems with your machine. I am lucky to have a very good man to do the work. He not only cleans the machines, but replaced the old needle and the light bulb and checked all the wiring and the foot pedal to make sure it worked good. All this for just taking it in to be cleaned and I wasn;t charged for any thing other then clean and lube. Very good service and very reasonable. There are still some good honest service people left in our world.

I was thinking the same thing. If it is dirty as you say it may not be your machine because no way can it be that dirty just by it working for a little while.

I've never had anything this major happen but my girlfriend has had them loose the foot to her machine... that was interesting. and they lost my 1/4 inch foot. the one they replaced it with isn't very good.

Are you certain it is your own machine?

We always put the serial number on the work order
Now I know why.

The same thing happened to me--I took my first machine to one of the two local Sew & Vacs and the guy told me exactly what you were told--that my machine was a piece of crap and I should just throw it out and buy a new one. With a stunned look on my face and not another word, I picked up my machine, walked out, and drove to the other store where they showed me the problem was just the cheap thread I was using (I was a complete newb!) by installing decent thread in my machine and sewing a perfect line. They sold me the spool of thread and didn't charge me anything additional, even when I offered to pay them for their time. I was so inexperienced that if they'd just told me nicely that my machine sucked (it did, but it wasn't broken) I would have bought a new one from them--so I appreciated it all the more that they didn't take advantage of me.

I would definitely complain; actually I'd be yelling. That is crazy; I'd want it fixed the correct way. If they are a repair shop specializing in that brand of machine I'd go to the machine company; like viking. I bought an old viking #1 last year from ebay and it had a 2 yr warranty on it. I could never get it sewing right and the seller was really good at sending me additional items trying to get if fixed. I finally decided to take it into to a local shop; the shipping would have killed me. A janome shop was offering 10 off on any type of machine servicing but I decided I'd go with one that was for Viking; my machine was old and they can get older parts easier. It was going to cost me 147 for the part. Then an hour late they called me back and had found a used part for 30; I was so excited. They wouldn't even order parts for my machine w/out talking to me first. That is the way it should be. I would want to know why or how they could justify putting all of those holes in it and not saying anything.

I was told to take all of my feet w/me and not to leave any attachments w/it. I think that is a good practice.

I always take my machine to get it serviced.The owner who did the work thought i needed a new needle threader,10 bucks.WELL,i told him there was nothing wrong with it.He just put the old one back on and to this day it's still working.Now I'm having trouble with the machine,well it is over 20 years old and my best friend.Connie in CO
PS don't let that dealer get away with anything!!!!!

Oh, I so agree to talk with them. I had a machine serviced, and when it came back it would not embroider properly. I called the repair person, and he told me he adjusted the tension as part of his service,(inside the machine). I could not adjust the tension for it to embroider. He offered to correct the problem. Since I had taken it along to be serviced while I was there for class, I would not be making a trip back. (Like I would want him touching it again). I requested and received all of my money back, and took it to another dealer that corrected the problem while I waited. This dealer still services my machine. Happy ending :)