I took my machine for it's free servicing, where it is supposed to be completely checked out and "cleaned"-HA, what a joke that is! Anyway, it just needed minor adjustments for the overwinding bobbin and reverse associated loops, as well as "cleaning". Well, when I unpacked it, I notice a ton of holes in the plate (whatever you call it) around the feed dogs! Well, before I took it in, the plastic bobbin window/ access did not open very easily, but I managed ok. Apparently, they didn't like it, so they installed some thingamajig and now the window flies completely off of the machine and onto the floor...and there are 6, yes 6 holes, in the plate now. It's awful! I did not even mention any problems that I was having with it, so why would they mutilate my plate?? ARGGGGGGGG :evil:

Cleaning...I cleaned it before I took it in and it looks worse now. What is involved when dealers clean machines? How do you really know if they cleaned inside? I had lint all down around the bobbin case and everything, which had been cleaned before I took it in! Makes me mad and I really don't think you get what you pay for. I have big trust issues when I feel I have been mislead, so maybe I should just stick with the oldies that I can learn to fix/ service myself??

I would ask them to replace the bobbin cover. If you had not complained about it, I don't know why they would change it.

Ok, maybe I couldn't think of the name due to lack of coffee, but it's the metal throat plate that has 6 new holes, besides the holes the manufacturer puts in them.

call them and ask some questions- why they changed your plate- where the old one is (there is a law in this country---that applies to pretty much everything- if ANY repair person replaces a part or any kind- for any reason- they are REQUIRED to keep it AND OFFER IT to the owner- they are SUPPOSED TO tell you what they changed-why they changed it- and show you the old part- which you are entitled to taking with you if you want it...
make a call

Talk with the owner, TELL them that you want the one they replaced and that you are not at all happy with this repair.

Wow, is it possible they gave you the wrong machine back? I'm fortunate that my local sewing machine repair shop (where I bought my machine) does great work.

are you SURE you got the same machine back?

I always put a return label on my machine before bringing it in for servicing, would find an out of the way spot for it. Some machines don't need the label as I've made a mark or chip in them by being careless.

Everyone has a good point, are you sure you have your machine? It really sounds fishy that the bobbin area is full of lint when it was clean when you brought it in. My LQS has a repair service and cleaning service and I usually take it in once a year. It never needs much repair and the service there is wonderful. The girls who work there can usually help with minor issues. They are wonderful.
Sue

I would double check and make sure you got back your machine. If it is, I would call and let them know you're not satisfied with their service and ask for an explanation. If you're polite and non-confrontational, hopefully they would be too. Although that doesn't always work! I hope you're able to get this straightened out. Let us know what happens.

Always ask for the price before hand and make sure they call before they do anything else
obviously you need to find someone else to do your repairs. DH uses the compressor to blowo ut my mchines after each quilt or project but I take them in for an 'oil and lube' once a year - but I would rather travel further than deal with peoplep like that

OMG!! I never thought about it!! These folks are always on the defense, on their best day! I dread it. I have been considering selling this machine, just to not have to deal with them. I was new to sewing machines when I purchased, so I didn't do my homework. I always wondered why I would see people put their names on the machines with stickers and what not. I have no clue if it is mine or not, but it did have the same thread in it. Maybe I will just go trade it in today...ugh. Guess I will go remove the throat plate and take it with me...gulp! These mean old women scare me..lol.

Will post this afternoon when I get back, unless they lock me in their closet or something! Oh my! LOL

My thoughts exactly.

What a horror story. Mine is in the shop now and I have to pick it up today. Hope it is just cleaned.

The lint could be from blowing the lint out of the machine, but you think they'd check the bobbin area after it was done. Defacing your machine is inexcusable and the plate should be replaced. Good luck.

If you have a warranty card or anything like that, it should show your serial number. I'd check it and make sure they match--if not, you really didn't get your machine back!

I'm having problems mentally picturing all these new holes. Could you post a photo??

normally, a dealer will record the serial # on the repair ticket in order to make sure that the right machine goes home with the right person.

So sorry, just be more assertive, don't let mean women scare you off. I don't trust the repair people I have to deal with either. Both close to me are shady.

Returning original parts only applies to services you the customer are paying for. It does not apply to free warranty services. For warranty work, the original parts are returned to the manufacturer for inspection.

I get that totally, but this modification was done on their part. I did not ask for this to be changed, fixed, etc....they just did it. It was not a recalled item, nor did I complain or ask about it. One time, one of the service people (brand new to servicing, if a day) said he hated how the bobbin access wouldn't come up more, so I know he did this on his own. Well, it comes up now, flies across the table, and on the floor. Umm, yea, thanks for that! I can manage that, but I just don't like the holes, dang it! It doesn't interfere with the function, I don't suppose (haven't tried it yet), but I just don't like how it was done or how it looks. Maybe I am just being too picky, but I figure I paid for it, so they should have at least mentioned they wanted to change it and let me decide.

I took my machine in once to have it serviced and they lost it. However I got a new machine with a full warranty. A week later they found my machine.
I don't think they should fix it if it ain't broke.. Especially marring your machine the way they did.

OK, so I didn't go there today. I just decided it's not worth it...trust me, it's not. If I did, I would just be talked about to no end. I know, because I hear about everyone else..lol. I tried to go to another machine dealer/ vac place today, but turned and left. Wow, that was an experience! I found that one of our local Bernina dealers used to carry Juki's and would be happy to service it for me, if I bought one....she even suggested to buy online, as she couldn't come close to the price! This is a top notch LQS, so I am very surprised at this recommendation, and will tell others about this for sure :) I also plan on getting one of my older machines up and working, so maybe I will just sell this one and not deal with any of it/ them :)

I will never know for sure if I have the right machine, I guess, as they told me when purchasing, that I didn't need to register online...they have all of the info there. Whatever that means. If I can figure out how to get my bobbins wound for my Singer Touch-Tronic 2010, I won't even need this machine...will probably put it in the closet or sell. I shall just chalk it up as a lesson learned...I am good at learning lessons, because I screw up a lot! lol

Thanks for all of the suggestions/ concern. This community is too wonderful for words, I tell ya!

Please, definitely take it back, if only the bobbin cover with the additional holes in it . Just have your DH/Brother/ SIL/Just a man with you who, by the way is a lawyer. (says me) Works every time!

:shock: Oh my gosh what on earth are they doing??
Do you have the original paper work that came with the machine.. It could have the serial number on it. Then check if it matches the serial number on the machine.

Mike



http://www.sewingmachineswales.com

I guess if it were one of the really high end machines, I would pursue it, but it's just their second of computerized machines. So long as it still works ok, no biggie, and if not...I will just buy a new plate on eBay. It costs more in gas and frustration to drive there than that! lol

I am excited to order my new Juki though!! YAY!

Okay, this is so wrong. I would be in that shop with the machine and ask the owner or store manager just what happened to my machine. If its too far to go just for that, then call and speak to the manager or store owner. If they have an employee that would do something like this on his own then they have a major problem and really need to know what is going on. Do not let them intimidate you as you did nothing wrong, especially since your machine is still under warranty. Okay off the soap box.

mltquilt

WOW - just realized where you are . . . we have a guy hee who comes down from KY into the Nashville area once a week. I will never use hima gain - am going to a different shop now. this guy was a piece of work ! I had moved into this area and had bought my Brother Pacesetter back in the DFW area - so they were not all too pleased with me form the get-go. Just bought a Janome Horizen but you can bet I didn't get it from those guys !

Do not fear that this one is the one coming to TN...I can assure you it is not. The trip alone would be too much work for this individual. The other service person is from OH and comes down here...he is the good one, but not a full-time gig for him.

My service person always calls if he finds any little thing that wasn't requested to ask what I would like him to do. The phone call is greatly appreciated.

I'm so sorry to hear about the horror story of your machine. I always take my machine to a reputable dealer, well established in my area. They always go thru the machine and if they find anything other then the normal tune-up,they call me with an estimate. If parts are replaced the defunct parts are always returned when I pick up my machine. Then they show me where the new parts were placed and explain anything else I need. Next to your purchase, the relationship with your dealer starts when you come in for free lessons or servicing. I would never take my machine to someone who passes thru town once a week or who works out of his home and advertises the he "works" on all models. How good can they really be. Established dealers in your area will only be there if they have good customer loyalty. It should be a resiprecal (know I"m spelling that wrong) relationship between dealer and customer.

I would be questioning if I was getting my machine back or if they gave my machine to someone else and I got the bad one...

Please don't let them intimidate you! Go and complain! It IS worth the trouble.

Just to clear things up, when I said I went to other dealers, I was looking for another machine...not someone else to repair. This dealer has been in business for decades and only sells machines and a wee bit of fabric/ patterns/ accessories. I think they are hanging on by a thread, because they hardly ever have any floor models or machines...their spots are always empty. I could trade up and get 100% value towards a new purchase, but I just don't like it there and parts are becoming very hard to get in a reasonable time. I guess that happens when they merge so many brands and move it to China??

As I said, I believe the machine will function just fine, so I am just going to use it to take to classes and such, since it will be my lightest. I really want a featherweight, but the going rate for them is ridiculous- perhaps one day I will cave in.

Thanks for the support, as I just needed to vent a bit, but I am done with it. I am excited to order my new Juki today, but now I have to decide between the TL98 or 2010!! I am not a good decision maker when it comes to such things..lol

Guess I'm lucky. Been dealing with the same repair service since moving here in 1970. Have bought several machines from them and they do all my service work, even machines I bought on Ebay at a cheaper price and a vintage Singer I bought at a garage sale. . They have ALWAYS call befrore doing anything I haven't specifically requested. They always provide a itemized list of every thing they've done and the cost - of course the labor is always the most expensive thing on the list:>).
Shop around for a service company with a good reputation:
How long have they been in business;
Many have letters of thanks, recommendations, certificates of awards, etc on display;
Contact quilters in your area for references (fabric stores have bulletin boards with business cards of quilters and guilds, they're glad to help);
Don't be afraid to ask questions;
Can't made a quilt in the store, but give it a "once ove" before you leave the shop - you would have certainly notices 6 new holes;
CHECK THIS SITE FOR MEMBERS IN YOUR AREA AND FIND OUT WHO SERVICES THEIR MACHINES!!!

Wow...what a story, makes me thankful for my dealer! We have a fantastic service guy and gal there...yes, they have 2 just for our little town and surrounding area. They are great!

Hope you eventually find someone you are happy with to do your service work.

sounds like a shop to stay out of I would not trade machines there find a reputable dealer my dealer never does anything extra on my machine when servicing without calling me first

Maybe - just maybe - you didn't get back the same machine you left with them. Your sales receipt should have a serial number. I would check that and yes, also, take it back and give 'm heck. Don't leave until you get some satisfaction.

My husband fixes sewing machines and they always look brand new, and work beautifully when he sends them back.

Definately call them and make them replace it. DON'T BACKDOWN OR TAKE NO FOR AN ANSWER!!We have to stand up for ourselves.

Make sure it is your machine, sometimes they mix up peoples machines. I took my very nice looking machine in for servicing went to get it and I noticed the cover wasn't my cover, so in mentioning it they looked inside it wasn't my machine. Take it back and show them the problems, make them make it right for you.

Good Luck

Sue