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Thread: Dealer servicing...ever have them do things you didn't request??

  1. #1
    Senior Member Just-Lee's Avatar
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    I took my machine for it's free servicing, where it is supposed to be completely checked out and "cleaned"-HA, what a joke that is! Anyway, it just needed minor adjustments for the overwinding bobbin and reverse associated loops, as well as "cleaning". Well, when I unpacked it, I notice a ton of holes in the plate (whatever you call it) around the feed dogs! Well, before I took it in, the plastic bobbin window/ access did not open very easily, but I managed ok. Apparently, they didn't like it, so they installed some thingamajig and now the window flies completely off of the machine and onto the floor...and there are 6, yes 6 holes, in the plate now. It's awful! I did not even mention any problems that I was having with it, so why would they mutilate my plate?? ARGGGGGGGG :evil:

    Cleaning...I cleaned it before I took it in and it looks worse now. What is involved when dealers clean machines? How do you really know if they cleaned inside? I had lint all down around the bobbin case and everything, which had been cleaned before I took it in! Makes me mad and I really don't think you get what you pay for. I have big trust issues when I feel I have been mislead, so maybe I should just stick with the oldies that I can learn to fix/ service myself??

  2. #2
    Super Member donnajean's Avatar
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    I would ask them to replace the bobbin cover. If you had not complained about it, I don't know why they would change it.

  3. #3
    Senior Member Just-Lee's Avatar
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    Ok, maybe I couldn't think of the name due to lack of coffee, but it's the metal throat plate that has 6 new holes, besides the holes the manufacturer puts in them.

  4. #4
    Power Poster ckcowl's Avatar
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    call them and ask some questions- why they changed your plate- where the old one is (there is a law in this country---that applies to pretty much everything- if ANY repair person replaces a part or any kind- for any reason- they are REQUIRED to keep it AND OFFER IT to the owner- they are SUPPOSED TO tell you what they changed-why they changed it- and show you the old part- which you are entitled to taking with you if you want it...
    make a call

  5. #5
    Super Member Tink's Mom's Avatar
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    Talk with the owner, TELL them that you want the one they replaced and that you are not at all happy with this repair.

  6. #6
    Power Poster dunster's Avatar
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    Wow, is it possible they gave you the wrong machine back? I'm fortunate that my local sewing machine repair shop (where I bought my machine) does great work.

  7. #7
    Junior Member mannem's Avatar
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    are you SURE you got the same machine back?

  8. #8
    Super Member May in Jersey's Avatar
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    I always put a return label on my machine before bringing it in for servicing, would find an out of the way spot for it. Some machines don't need the label as I've made a mark or chip in them by being careless.

  9. #9
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    Everyone has a good point, are you sure you have your machine? It really sounds fishy that the bobbin area is full of lint when it was clean when you brought it in. My LQS has a repair service and cleaning service and I usually take it in once a year. It never needs much repair and the service there is wonderful. The girls who work there can usually help with minor issues. They are wonderful.
    Sue

  10. #10
    Super Member Raggiemom's Avatar
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    I would double check and make sure you got back your machine. If it is, I would call and let them know you're not satisfied with their service and ask for an explanation. If you're polite and non-confrontational, hopefully they would be too. Although that doesn't always work! I hope you're able to get this straightened out. Let us know what happens.

  11. #11
    Senior Member MYWR's Avatar
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    Quote Originally Posted by Just-Lee
    I took my machine for it's free servicing, where it is supposed to be completely checked out and "cleaned"-HA, what a joke that is! Anyway, it just needed minor adjustments for the overwinding bobbin and reverse associated loops, as well as "cleaning". Well, when I unpacked it, I notice a ton of holes in the plate (whatever you call it) around the feed dogs! Well, before I took it in, the plastic bobbin window/ access did not open very easily, but I managed ok. Apparently, they didn't like it, so they installed some thingamajig and now the window flies completely off of the machine and onto the floor...and there are 6, yes 6 holes, in the plate now. It's awful! I did not even mention any problems that I was having with it, so why would they mutilate my plate?? ARGGGGGGGG :evil:

    Cleaning...I cleaned it before I took it in and it looks worse now. What is involved when dealers clean machines? How do you really know if they cleaned inside? I had lint all down around the bobbin case and everything, which had been cleaned before I took it in! Makes me mad and I really don't think you get what you pay for. I have big trust issues when I feel I have been mislead, so maybe I should just stick with the oldies that I can learn to fix/ service myself??
    Always ask for the price before hand and make sure they call before they do anything else
    obviously you need to find someone else to do your repairs. DH uses the compressor to blowo ut my mchines after each quilt or project but I take them in for an 'oil and lube' once a year - but I would rather travel further than deal with peoplep like that

  12. #12
    Senior Member Just-Lee's Avatar
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    OMG!! I never thought about it!! These folks are always on the defense, on their best day! I dread it. I have been considering selling this machine, just to not have to deal with them. I was new to sewing machines when I purchased, so I didn't do my homework. I always wondered why I would see people put their names on the machines with stickers and what not. I have no clue if it is mine or not, but it did have the same thread in it. Maybe I will just go trade it in today...ugh. Guess I will go remove the throat plate and take it with me...gulp! These mean old women scare me..lol.

    Will post this afternoon when I get back, unless they lock me in their closet or something! Oh my! LOL

  13. #13
    Super Member fayzer's Avatar
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    Quote Originally Posted by dunster
    Wow, is it possible they gave you the wrong machine back? I'm fortunate that my local sewing machine repair shop (where I bought my machine) does great work.
    My thoughts exactly.

  14. #14
    Super Member frarose's Avatar
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    What a horror story. Mine is in the shop now and I have to pick it up today. Hope it is just cleaned.

  15. #15
    Super Member irishrose's Avatar
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    The lint could be from blowing the lint out of the machine, but you think they'd check the bobbin area after it was done. Defacing your machine is inexcusable and the plate should be replaced. Good luck.

  16. #16
    Senior Member Ginaky's Avatar
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    If you have a warranty card or anything like that, it should show your serial number. I'd check it and make sure they match--if not, you really didn't get your machine back!

  17. #17
    Super Member Candace's Avatar
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    I'm having problems mentally picturing all these new holes. Could you post a photo??

  18. #18
    Super Member Tink's Mom's Avatar
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    normally, a dealer will record the serial # on the repair ticket in order to make sure that the right machine goes home with the right person.

  19. #19
    Power Poster Jingle's Avatar
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    So sorry, just be more assertive, don't let mean women scare you off. I don't trust the repair people I have to deal with either. Both close to me are shady.

  20. #20
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    Quote Originally Posted by ckcowl
    call them and ask some questions- why they changed your plate- where the old one is (there is a law in this country---that applies to pretty much everything- if ANY repair person replaces a part or any kind- for any reason- they are REQUIRED to keep it AND OFFER IT to the owner- they are SUPPOSED TO tell you what they changed-why they changed it- and show you the old part- which you are entitled to taking with you if you want it...
    make a call
    Returning original parts only applies to services you the customer are paying for. It does not apply to free warranty services. For warranty work, the original parts are returned to the manufacturer for inspection.

  21. #21
    Senior Member Just-Lee's Avatar
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    Quote Originally Posted by mytwopals
    Quote Originally Posted by ckcowl
    call them and ask some questions- why they changed your plate- where the old one is (there is a law in this country---that applies to pretty much everything- if ANY repair person replaces a part or any kind- for any reason- they are REQUIRED to keep it AND OFFER IT to the owner- they are SUPPOSED TO tell you what they changed-why they changed it- and show you the old part- which you are entitled to taking with you if you want it...
    make a call
    Returning original parts only applies to services you the customer are paying for. It does not apply to free warranty services. For warranty work, the original parts are returned to the manufacturer for inspection.
    I get that totally, but this modification was done on their part. I did not ask for this to be changed, fixed, etc....they just did it. It was not a recalled item, nor did I complain or ask about it. One time, one of the service people (brand new to servicing, if a day) said he hated how the bobbin access wouldn't come up more, so I know he did this on his own. Well, it comes up now, flies across the table, and on the floor. Umm, yea, thanks for that! I can manage that, but I just don't like the holes, dang it! It doesn't interfere with the function, I don't suppose (haven't tried it yet), but I just don't like how it was done or how it looks. Maybe I am just being too picky, but I figure I paid for it, so they should have at least mentioned they wanted to change it and let me decide.

  22. #22
    Super Member Lindsey's Avatar
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    I took my machine in once to have it serviced and they lost it. However I got a new machine with a full warranty. A week later they found my machine.
    I don't think they should fix it if it ain't broke.. Especially marring your machine the way they did.

  23. #23
    Senior Member Just-Lee's Avatar
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    OK, so I didn't go there today. I just decided it's not worth it...trust me, it's not. If I did, I would just be talked about to no end. I know, because I hear about everyone else..lol. I tried to go to another machine dealer/ vac place today, but turned and left. Wow, that was an experience! I found that one of our local Bernina dealers used to carry Juki's and would be happy to service it for me, if I bought one....she even suggested to buy online, as she couldn't come close to the price! This is a top notch LQS, so I am very surprised at this recommendation, and will tell others about this for sure :) I also plan on getting one of my older machines up and working, so maybe I will just sell this one and not deal with any of it/ them :)

    I will never know for sure if I have the right machine, I guess, as they told me when purchasing, that I didn't need to register online...they have all of the info there. Whatever that means. If I can figure out how to get my bobbins wound for my Singer Touch-Tronic 2010, I won't even need this machine...will probably put it in the closet or sell. I shall just chalk it up as a lesson learned...I am good at learning lessons, because I screw up a lot! lol

    Thanks for all of the suggestions/ concern. This community is too wonderful for words, I tell ya!

  24. #24
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    Please, definitely take it back, if only the bobbin cover with the additional holes in it . Just have your DH/Brother/ SIL/Just a man with you who, by the way is a lawyer. (says me) Works every time!

  25. #25

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    :shock: Oh my gosh what on earth are they doing??
    Do you have the original paper work that came with the machine.. It could have the serial number on it. Then check if it matches the serial number on the machine.

    Mike



    http://www.sewingmachineswales.com

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