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Originally Posted by ghostrider
I order from Hancocks of Paducah quite often and the only time anything has ever taken more than a few days to get shipped to me is when it is backordered or out of stock when I order it. When that happens, they keep me well advised of when it is expected to be in and when it ships. I have never had any problems with them at all and they are at the top of my list of online places to shop. They do ship FedEx ground so that takes up to 10 days to get anywhere but they tell you up front that it will take that long.
In my experience with shopping online, you get far faster and nicer customer service if you take the time to call and talk to a living person than if you simply send an email off into space. And generally, you get back the same attitude you give. :D |
I've been ordering for years from them.
I've found that the wait time is much longer right after they've mailed a new catalog - they get inundated with orders. Maybe they just don't staff up for it. Otherwise, I usually get deliveries from HP within a week. |
Originally Posted by craftybear
I haven't ordered from them, but can you send them email to ask them what the hold up is?
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I have never had a positve "shipping" experience with them. I have never gotten any order in less than 2 1/2 weeks. Most have been 3 weeks. This is not exceptable to me when I am paying premium prices.
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Originally Posted by canmitch1971
Originally Posted by craftybear
I haven't ordered from them, but can you send them email to ask them what the hold up is?
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I haven't ordered from them yet. I'm still waiting on the catalog I requested over 2 months ago. At this rate, I won't be ordering anything anytime soon.
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I've ordered from Hancocks of Paducah and other places in the US. Some
orders arrive within a week but mostly 2-3 weeks and I've had one through Etsy that took over a month. She shipped as soon as she received my payment but it sure took a very long time to get here. I'd say give it another week. By the way I just received an order from HoP today. I placed my order on 2nd Nov. |
[quote=ghostrider In my experience with shopping online, you get far faster and nicer customer service if you take the time to call and talk to a living person than if you simply send an email off into space. And generally, you get back the same attitude you give. :D[/quote]
In my experience, when taking the time to make a phone call to talk to a "living person".......I get a recorded message "Your call is very important to us. please stay on the line and the next available rep. will be with you shortly." "shortly" is often 10 to 30 min. Some of us don't have that kind of time to listen to music on the phone and frankly, the music doesen't do much for my "attitude" |
I have never had a problem with Handcocks of Pauucha, I get my orders in a timely maner, but I go to the store in Person most of the time, it is huge! and so much fun to spend the whole day just looking at all the eye candy!
Every single person that I have met there from Mr. Handcock, his sons and all the people who work for them are always so nice, and during the show week I do not think I would ever be able to be as nice, it is packed!! and all the rest rooms inside are for laidies only, they bring out porta potties for the gents in the parking lot. from every fabric shop I have been in this one is my #1 favorit!! and If I ever move back to maine I will shop by mail and come down in person for the quilt show and a day at Handcocks! |
Sorry this happened to you.
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