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I've always had prompt service unless the item was back ordered. Even then, though I didn't have a really long wait.
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Just ordered some fabric with free shipping. Must say the order came in a couple of days later. Not a problem!!!
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I've been ordering from them for 20 years or more and have never had a delayed delivery. Once, when I lived in TX, an Olfa cutting mat arrived slightly warped; they sent a new one immediately and refused to have the damaged one sent back to them.
Jan in VA |
I also ordered a catalog and never received it...so I definitely won't be ordering anything from them.
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Originally Posted by quilterella
I also ordered a catalog and never received it...so I definitely won't be ordering anything from them.
BTW, getting the Hancock's catalogue is like getting the Sears Christmas Wish Book in August. It is dog-earred and well-worn from use!! |
I ordered there once & after 3 wks of nothing,sent several e mails & it seemed they didn't have the fabric I'd ordered.No prob, the prob was in not letting me know.Most ppl like them.
I send orders to places that have good CS. One reason I love Thousands of Bolts is because their order page shows you how many yards of any fabric they have.
Originally Posted by IrishNY
I ordered from them once and it took a long time and they didn't send one of the items. When I emailed, they were less than helpful, so I canceled the item. They replied I couldn't cancel online but had to call. I told them if they could take my money online, they could certainly cancel an order online. After another round they canceled it and I decided to not order from them again. Just my experience...
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I'm definitely one of the lucky ones. I've never had a less than positive experience when ordering from them. My daughter in Australia usually receives her orders within two weeks.
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I'm a big Hancock Paducah fan; great sales.
I get their deliveries about the same as other vendors, maybe a little longer; seldom in a rush so doesn't matter to me. Rarely buy full price except if I need for a current project. My one objection is that they insist on using my first name - drives me nuts. It's one of my pet peeves in life - to be addressed by my Christian name by perfect strangers. |
LOL......I answer to Pat,Patti & Patricia, but not to Patsy.I was in a Dr's office line once when they kept calling for Patsy. Took her a while to realize I was there.
Originally Posted by gollytwo
I'm a big Hancock Paducah fan; great sales.
I get their deliveries about the same as other vendors, maybe a little longer; seldom in a rush so doesn't matter to me. Rarely buy full price except if I need for a current project. My one objection is that they insist on using my first name - drives me nuts. It's one of my pet peeves in life - to be addressed by my Christian name by perfect strangers. |
I have requested a catalog several times, and I have yet received one, so I don't guess they want my business.
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