I quilt for others, and would never ignore a customers request without discussion. There is very, very little difference for the machine when using poly or cotton. Maybe change foot height if high loft and a MAYBE a tiny tweek of tension. I don't understand why you also didn't get the color thread you wanted. Sounds like she needs to find a different teacher and get a lot more CORRECT information IMHO.

There are a lot of us here on the board, there is even a list of us. I believe it is a sticky on the sale forum. Remember to get things in writing and ask for a prices sheet.

One chance. You do not change what the customer asks for without a discussion. Period. If after that discussion, the customer still wants it her way, do it. Even if it is ugly. If the professional feels it can't be done the way the customer wants it done, the professional should refuse the commission.

Your quilt -- your way.

I think you will have to find a new LA. It is hard to believe that she would just do what she wants when the quilts are yours. Good luck!

Once would be enough for me to know I need to find somebody else, you put a lot of work into your quilt and it's yours to decide what you wanted unless you specifically said it was up to the la'er to choose.

I do LAing for other people and that's just wrong! I spent $100.00 trying to get the right lavender thread for a customer. I didn't charge extra....but that' s just me. A happy customer is a returning customer with a friend. Find someone that'll give you what you want.

Well it's going to be very hard to pay for that LA if she doesn't give the customer what she wants. I have never heard of anyone who uses only Poly batting - most of the LAs around here don't like to use it but will if that is what the customer wants. One color of thread - never heard of that, the only thing I have heard is that most like to use the same color top & bottom due to pokies. I understand that tension on the LA is a little trickier than a DM, so I can understand the same color top & bottom.

My LA is awesome! I take my quilts to my LQS and the owner of the shop and I figure out what we want. She writes my phone number down for the LA. The LA calls me and will discuss with me everything I want. She will tell me what she thinks will work better and I can say yes or no. Usually I say yes, but I have said no and had her do it my way and she has said she was surprised at how well it turned out. But usually she is right and I do what she says and it turns out beautifully. She's talked me out of quite a few custom jobs where she would make a lot more money and the end results are just perfect - found out I didn't need a custom job afterall - she was right - and I saved $75! That's the kind of LA you want.

So sorry! I would have to make sure I got what I asked for or I would not have gone back again.

I can't believe she said "they" told her it's OK to change what a customer wants.
What I want to know is what she did with the batting & thread you sent with the 3rd quilt. You got it back, didn't you?

Screw me once - shame on you. I might have gone back a second time but there would have been some very direct communication as to my expectation. Three times - no way.