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It is always nice to know the name of a company that cares for their clients. Thanks for posting!
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I order from Fabric.com all the time and agree that their customer service is great. For some reason, I've hit an unlucky streak and have received several wrong fabrics recently. When I call, they are always so nice and apologize and arrange to send the right one. The only problem is if they are sold out of the one I ordered, they can't replace it, but issue a credit to my card. The CS rep told me that they are changing their method of selecting fabrics to fill orders from manual to a bar code system, so that should hopefully correct the problem. They always tell me to keep the fabric that I received in error. Sign up for their newsletters!! They even send you a 15% coupon for your birthday!!
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I order from Fabric. com a lot, one of my favorite places. They have wonderful customer service and very fair prices.
That was wonderful what they did for you |
Thanks for sharing good news!
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Yep, that is the Busbomm family. I worked for them in the late 80's and they have always been customer repsonsive.
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Apparantly I am blind also....since I can see no coupon either.
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That is good customer service. I order a lot of NFL fabric from them.
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I love fabric.com. Their service is great, shipping is fast, have never had an issue. They did send me the wrong fabric one time and when I called in, they sent the correct one and told me to keep the wrong piece!!
I'm always getting coupons from them. In fact, I just got my 2nd anniversary coupon for shopping with them. Of my online fabric buying, I use fabric.com probably 90% of the time. The other 10% is usually some odd design a customer wants and they don't have. Highly recommend them, especially because the fabric IS good quality. |
Originally Posted by momof4
I have ordered a lot from Fabric.com. They do not scrimp when cutting the fabric - I have ordered a yard and gotten as much as a yard and a half. One time they sent me one wrong fabric, and when I called they said to keep what they sent and they immediately sent the correct fabric.
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Search fabric.com coupon and there is a link for 30% off and free shipping on $40.00. www.befrugal.com/Fabric
I do not know what it entails to get the coupon. May have to sign up to receive their email. |
Originally Posted by BigDog
Originally Posted by SharonTheriault
I looked on the home page too, didn't see 'most talked-in threads', didn't see the code. Is it supposed to be on this site or the fabric.com site?
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Originally Posted by Vanuatu Jill
I'm curious too-unless I notice a post that someone happens to mention a code, I miss them as well.
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Originally Posted by Anna.425
Yep, that is the Busbomm family. I worked for them in the late 80's and they have always been customer repsonsive.
Fabric.com is the place to go if you sew. We are the world's leading online fabric store. Originally, Phoenix Textiles Group, Inc. was founded in 1993 by Stephen Friedman, as a wholesale distributor of apparel fabrics. In 1999 Phoenix Textiles went online to test the concept of selling cut-yardage fabrics directly to consumers. Today, that company is known as Fabric.com. |
I've never ordered from fabric.com but thanks for sharing your story! I love hearing the great stories instead of bad....
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I will highlight fabric.com when I'm looking for fabric. That is absolutely great customer service. When we get great service, we should advertise, the same as for bad service. Word of mouth is everything.
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I don't see it either but then I use Firefox & Adblock Plus. Could be blocked if it's considered an advertisement.
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Great to know, thanks!!
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