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-   -   how's this for customer service ?? (https://www.quiltingboard.com/main-f1/hows-customer-service-t145886.html)

MYWR 08-17-2011 02:06 PM

fabric .com has their daily specials - and I was bitten today - you always need interfacing - right? I couldn't find my coupon code for 15% discount - so I ordered anyway - afterall - free shipping - I already figured I got a discount.

Then I signed onto this board - and up came the code !! I looked at the email receipt for my purchase . . . and they had a contact cutomer service area

SO I emailed them and put in the code that was posted ont he board

And what to my surprise - I got a response with a 15% credit on today's order !! that I had previously placed!!

Now that's customer service !!

Raggiemom 08-17-2011 02:07 PM

I have had very good luck dealing with them. Fantastic customer service.

scrapngmom 08-17-2011 02:07 PM

Fantastic!

craftybear 08-17-2011 02:08 PM

wow, great service

BigDog 08-17-2011 02:13 PM

I'd sure like to know how you get discount codes to pop up when you sign on. I've never seen one. And I just placed and order this morning with them.

I'm kinda new here so apparently, I don't know all the secret places to look.

Vanuatu Jill 08-17-2011 02:16 PM

I'm curious too-unless I notice a post that someone happens to mention a code, I miss them as well.

np3 08-17-2011 02:17 PM

wonderful!

NancyG 08-17-2011 02:18 PM

Yippee....that IS great service.

Monika 08-17-2011 02:19 PM

Good deal!

MYWR 08-17-2011 02:27 PM


Originally Posted by BigDog
I'd sure like to know how you get discount codes to pop up when you sign on. I've never seen one. And I just placed and order this morning with them.

I'm kinda new here so apparently, I don't know all the secret places to look.

It's on the first page where you have all the separate sections of the board !! there is also a website I think where you can look those up - but I (obviously) didn't think of that today !!

Cyn 08-17-2011 02:28 PM

Thanks for the info!

Jim's Gem 08-17-2011 02:31 PM

:thumbup: :thumbup:

BigDog 08-17-2011 02:35 PM

I've apparently gone blind. I see nothing on the Home/Index page indicating any kind of discounts from any shop.

I know you can type the word 'coupon' in fabric.com's search bar and get a one-time 10% coupon, and occasionally they have what they call 'box' coupons, but I surely don't see anything on this forum's index page about coupons.

MYWR 08-17-2011 02:39 PM


Originally Posted by BigDog
I've apparently gone blind. I see nothing on the Home/Index page indicating any kind of discounts from any shop.

I know you can type the word 'coupon' in fabric.com's search bar and get a one-time 10% coupon, and occasionally they have what they call 'box' coupons, but I surely don't see anything on this forum's index page about coupons.

Wierd - I see it everytime I log on - it is boxed toward the top above 'most talked-in threads' and says: 'Happy haunting' and the code is: CAT 811

blueangel 08-17-2011 02:48 PM

I have had fantastic results when ordering from them.

SharonTheriault 08-17-2011 02:50 PM

I looked on the home page too, didn't see 'most talked-in threads', didn't see the code. Is it supposed to be on this site or the fabric.com site?

Carron 08-17-2011 02:51 PM

Yea for you!

MYWR 08-17-2011 02:55 PM


Originally Posted by SharonTheriault
I looked on the home page too, didn't see 'most talked-in threads', didn't see the code. Is it supposed to be on this site or the fabric.com site?

This site - when you first get the notice that today's 'edition' is ready - which for me was late today!!!
Really really late !

lyndaloo 08-17-2011 03:08 PM

Last week I placed an order with them for around $40 including 1 1/2 yds of Kona Cotton Blue Jay. Instead of Blue Jay, I received a very pale peach fabric, wish I knew exactly which one it is but the sticker said "Blue Jay." I called about it and the lady told me they would send the Blue Jay right away and to keep the peach fabric, and use it in another project or donate it. It's so pretty I know the next binge will be fabric to match it--at Fabric.com, of course! They are the best!

Xstitshmom 08-17-2011 03:23 PM

I love fabric.com! Got a couple of my quilting buddies hooked on them too this summer!

amma 08-17-2011 03:28 PM

Thank you for sharing this with us, I love to hear about great outcomes like this :D:D:D

BigDog 08-17-2011 03:49 PM


Originally Posted by SharonTheriault
I looked on the home page too, didn't see 'most talked-in threads', didn't see the code. Is it supposed to be on this site or the fabric.com site?

Same here. I've looked every possible way I can look. It's not there for me, either.

MYWR 08-17-2011 03:56 PM

maybe ask Patrice - but it shows up for me every day !!

Patrice??

Barb44 08-17-2011 04:03 PM


Originally Posted by BigDog

Originally Posted by SharonTheriault
I looked on the home page too, didn't see 'most talked-in threads', didn't see the code. Is it supposed to be on this site or the fabric.com site?

Same here. I've looked every possible way I can look. It's not there for me, either.

I think she might be talking about the newsletter.

totosmom 08-17-2011 04:53 PM

Wierd - I see it everytime I log on - it is boxed toward the top above 'most talked-in threads' and says: 'Happy haunting' and the code is: CAT 811[/quote]


"Most talked-in threads"?? All I find is ads for Edgar Snyder, our local "he's everywhere" lawyer!

Dorothy in PA

MissM 08-17-2011 05:16 PM

I have ordered from them several times, and they always have good service and generous cuts too. One time they sent me the wrong thing. They corrected it and told me to keep the fabric that they had sent me in error.

thepolyparrot 08-17-2011 05:51 PM

After you place an order with them and sign up for their newsletter, you will typically get a 15% off "Thank You" code a couple of weeks after you order.

BigDog 08-17-2011 06:06 PM

I'm officially blind (or insane). I don't see a 'most talked about thread' and I don't see any coupons for anybody.

I've thought about suggesting a stickied thread of some kind where people could post coupon codes with their expiration dates, but never got around to it. I run a forum totally unrelated to quilting or sewing, and I have a separate "SALE" section where members post if they hear of or get emails about any supplier sales. That would be wonderful here.

ywoodruff5 08-18-2011 03:07 AM

I love their service ... and fabrics too!

thseabreze 08-18-2011 04:31 AM

I really like their service too, and their fabrics... :lol:

Homemother 08-18-2011 04:36 AM


Originally Posted by BigDog
I'd sure like to know how you get discount codes to pop up when you sign on. I've never seen one. And I just placed and order this morning with them.

I'm kinda new here so apparently, I don't know all the secret places to look.

Sign up for their emails and you'll get discount codes almost every month. Near the end of the month, they send a code, such as CLEAR811, and you get a discount on all sale fabric. I think this one was 25% off any of the fabric listed in the discount section of the website.

I think their customer service is superior!!! Any time I contact them, they are fast to respond and if they can figure out a way to help you, they certainly will! If you have an account with them, it will lead to $ off coupons. Here is the link.
http://www.fabric.com/SitePages/FrequentShopper.aspx

Love fabric.com!!!

Homemother 08-18-2011 04:41 AM

Sign up for bargains:

https://www.fabric.com/EmailSignup.aspx]https://www.fabric.com/EmailSignup.aspx[/url]

Riversong 08-18-2011 04:46 AM


Originally Posted by SharonTheriault
I looked on the home page too, didn't see 'most talked-in threads', didn't see the code. Is it supposed to be on this site or the fabric.com site?

ditto nothing about such or any talked about threads on my home page

Riversong 08-18-2011 04:48 AM

I dont even get a newsletter,,,how do you do that???

sharoney 08-18-2011 04:51 AM

Their customer service is the best.

suzette1954 08-18-2011 04:53 AM

I love fabric.com!!

momof4 08-18-2011 05:07 AM

I have ordered a lot from Fabric.com. They do not scrimp when cutting the fabric - I have ordered a yard and gotten as much as a yard and a half. One time they sent me one wrong fabric, and when I called they said to keep what they sent and they immediately sent the correct fabric.

suzette1954 08-18-2011 05:11 AM


Originally Posted by suzette1954
I love fabric.com!!

This happened to me too.
Someone cut the panel crooked that I received and they told me to keep the one and sent me a new one

jaciqltznok 08-18-2011 06:17 AM


Originally Posted by MYWR

Originally Posted by BigDog
I've apparently gone blind. I see nothing on the Home/Index page indicating any kind of discounts from any shop.

I know you can type the word 'coupon' in fabric.com's search bar and get a one-time 10% coupon, and occasionally they have what they call 'box' coupons, but I surely don't see anything on this forum's index page about coupons.

Wierd - I see it everytime I log on - it is boxed toward the top above 'most talked-in threads' and says: 'Happy haunting' and the code is: CAT 811

I don't even see a "most talked-in threads".....

GlitzyMe 08-18-2011 06:31 AM

Fabrc.com is one the best companies I have ever dealt with...they know where their paychecks originate and care about the customer.


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