I am having such a terrible time with Husqvarna at the moment I just want to let off some steam.
I bought a Saphire 870 in Sept 08. it was expensive and I did a lot of research including asking other members of this group what they thought of it. I was delighted with it and did a lot of sewing on it till the end of April this year when it would only sew in reverse. I rang the shop where I bought it and she asked me to take it in so she could check it was not something easily rectified, some hope. Well she sent it away to be repaired somewhere in the midlands, I live in England by the way, and that was the last I saw of it. After numerous phone calls, I dont blame the shop, I was promised a new machine, an 875 model as they no longer do the 870 by the importers, this was to arrive within 3 to 5 days, well their time is up I again rang today to be told they dont know when it will arrive. I have been told Husqvarna have moved there outfit lock stock and barrel from one country to another and this is the cause of the problem. The motto on the sewing machine box said Husqvarna keeping the world sewing, what a laugh. If I could find the address of the managing director he will be getting a stinking letter. On the bright side I am in the fortunate position to buy another machine as I was getting rather down about this I do have a couple of old machines but well they are not the same so I bought the new Janome Horizon and its a beauty.
I intend to tell everyone who will listen about Husqvarna, its not just machines one cant get hold of but I have had the extension table on order for two months too fortunately the Janome comes with one.
Katherine

I would look them up on their web site and send a well worded letter to everyone one you can get a name and addy for. this way you will be like that squeeky wheele. it wont get fixed till it is heard. I am sorry that you are having a problem with them.

oh my that is terrible, I hope you get it taken care of soon,

glad to hear you got you a new machine

Very frustrating... I agree go to the internet and start sending everyone emails. Even if they are in a different country, maybe they can get it forwarded to the correct person/department and get it resolved :thumbup:

I have tried to find somewhere other than the office I am dealing with in this country but no luck, I would like to write to the managing director, if anyone has an address in Sweden I would be grateful.

Go to this website. I'm sure you will be able to find the corporate office contact information.
http://www.husqvarnaviking.com/se/

For languages other an Swedish, start here:
http://www.husqvarnaviking.com/

Oh yuck I have the 870 hope it doesn't act up on me.

On the back of the book there is this info

VSM Group AB - SE - 561 84
Huskvarna, Sweden

I wonder if that is an actual addy, because when you go on their site & choose Sweden as the company it looks like the contact addy on it

http://www.husqvarnaviking.com/se/406.htm

Beleive it not, you cannot cut and Paste from their contact list.
Here's what is says.
Sweden
VSM Group AB
Head Office, Sweden
561 84 Huskvarna
Phone: +46 36 14 60 00 (switchboard)
Fax +46 36 14 60 95

Good luck, hope this helps.

Thank you, I have tried that and sent an e-mail but that connects to the company who are dealing with it , I am trying to find someone at the top

jcarilyn, thats it, thank you so much , are they going to get a letter from hell or what, will let you know how I get on
Many thanks
Katherine