Don't order often because they're way over-priced. Have never had a problem though when I did.
soleegirl
02-12-2011 10:18 AM
Never had a problem.
klgreene
02-12-2011 10:58 AM
I've never had a problem but they do take a long time to get to me. But usually comes exactly as I ordered it.
penski
02-12-2011 11:50 AM
i have never had a problem
dljennings
02-12-2011 12:04 PM
Originally Posted by jrhboxers
I second the comment about the snow. They have been hit extremely hard by the snows lately. I had an order from them that took a little longer than usual recently - 10 days ago. There were two hold-up - their power is going in and out due to the heavy snow and trees hitting the power lines. And they were waiting for inventory to be delivered and they were delayed due to the snow.
I would cut them a little slack. Their area is not used to or equipped for snow. Just my 2 cents worth.
i work for estes express lines (truckingco) and i know that area is having a really hard time weather wise.. some things most people never think of affect deliveries.
like how high the snowbanks are on the sides of the roads & in parking lots.... a lot of places we used to get into with a 53' trailer are down to 45' or 28' trailer, because we can't get in or turn around... that means a lot less deliveries on every trailer, and we don't have extra drivers sitting on a bench like bellboys waiting to go out....
add that to the power issues, and it all equal delays
that being said, i love keepsake, and have never had a problem with them. one time they shipped me the wrong fabric.. 2 yd cut. i called them, they were anxious to correct the issue. i asked if they would send me ppd postage to return the wrong fabric.. they told me to keep it with their apologies.. can't argue with that kind of customer service
MerryQuilter
02-12-2011 01:33 PM
Never had a problem excellent service.
Crazy Quiltin Robin
02-12-2011 01:57 PM
I have ordered from them for years and never had a problem with them .... may be a mail thing!!!!!!
Rabbit
02-12-2011 03:17 PM
I ordered some charms a while back. Took a month to get them. I just held on to my email receipt til I got them.
RuthV
02-12-2011 03:19 PM
I have ordered from them and never had any problems. Once though I had ordered a batik for a backing and they were out of stock.
As for jrhboxers comment about not being equiped for snow, don't know where she is getting that info from. They are in upstate NH almost to Canadian border. If they aren't equipped for snow I don't know who would be.
vwquilting
02-12-2011 03:42 PM
I order from them all the ime I am waiting for an order now. /the snow may be delaying them, They are reputable. I place lots of orders with them.
