A friend of mine sent a beautiful baby quilt to the long arm quilter to have it done. This quilt is for her soon to be grandchild. Upon receipt of the quilt, the quilt is so badly quilted that it she cant give it to the new grandchild. When the quilt was given to the quilter it was perfectly square(the quilter commented on that). It has pinwheels, appliqued animals and shashing. The sashing since being quilted is no longer straight, the applique animals are puckered, the quilt is no longer square. As a fellow quilter I couldnt believe the condition it came back in. So my question to you is. Should she ask for the money back from the quilting. I say yes. Should she ask for the money that it is going to take to replace the fabric? What would you suggest she do?? Thanks

Ask for her money back. Take out the quilting, will probably take a while. And have it quilted by someone else. Or ask the long arm quilter to remove the quilting.

That is terrible, and I feel really bad for your friend. She should definitely let the quilter know that the work is unacceptable, and perhaps ask the quilter what remedy she suggests. Would it be possible to remove the quilting and then have it re-quilted, or is the top completely ruined?

I would ask for the money back and take the stitches out myself. I would also look for another long armer.
my question is how long and how good was this long armer supposed to be?

I removed all the stitching from a baby size quilt and it was fine and ready to be re quilted. I would ask for your money back and pull the thread yourself.
Sorry to hear about this. I wonder why it turned out that way.

ask for her $$$ back

Oh how sad. I agree, she should return and simply state that the work done was not acceptable. She can then ask what to do. If they don't refund her money or make amends, then she needs to have the paperwork on her person notifying them that she's going to be contacting the better business bureau.

ASK FOR MONEY BACK :)

get her money back pluss some for the aggrevation. Take out the quilting, (a long hard job) and hand quilt it. It can still be beautiful.

Def ask for money back. So sorry this happened

absolutely money back.

it so sad to see all these posts lately of LA doing such terrible work and trying to pass it off as if nothing has happened.

it takes a lot more then just buying a LA to run a proper business with it.

Yes, she should get her money back.
You said she sent it out so I guess the LA is not local.
I think she should take pictures of the bad spots and send them to her via email and include what each picture shows.
If she doesn't hear anything from her in a reasonable amount of time I would be on the phone to her!
From what others have said I think some La'ers don't even look at their work when it's done!

She should definitely ask for her money back.

Same thing happened to me. I brought it to the LAQ's atten tion and she explained she was training a new LAQ. She took the quilt back and literally picked out the whole queen size quilt and re-quilted it. I looked for permanent needle holes but it was okay and I really appreciated her work.

This is her reputation and business. She cared and that meant a lot to me.

I thought about it and rehearsed in my mind what the issues were and stayed calm and behaved in a way that I was proud of myself though I was nervous. No guarantee but at least I could walk away handling it the best that I could.

I do wish you the best.

So sorry to hear this. I cannot believe the long armer delivered it that way. I know they all start out somewhere, but usually they get a few samples under their belt before they start charging. Definitely discuss your dissatisfaction and propose a solution if they're not willing or able to make it good. I've "un-quilted" many of my attempts and by the time they're washed you can't see any of those extra holes! Cotton is good to us! I'm sure the finished product will be gorgeous.

You can take all the stitches out using a mustache trimmer, it makes it much easier and dosen't harm the fabric. Yes I would ask for my money back but I doubt she will get it.

She shouldn't even have to ask for her money back if she told her how unhappy with it the LA quilter should give her money back because the LA quilter needs to please every customer she has.Plus she needs to pay for her time to rip it all out to.

Either the LA didn't care if the quilt was quilted bad or she is ignorant to not know it was bad or she let someone else do it and never looked at it. I would want my money back.

remember, if you are going to remove the stitches yourself, rippit from the wrong side. the thread slides out easier from there. then the thread on the right side can just be pulled off.

For sure ask for your money back if you don't trust them to requilt the quilt. For me this would be hard to do, but I have done it twice with two different LAQ. I did have them requilt them. Both came back the second time beautiful. We all learned a valuable lesson.

What does her contract with the LAQ say?

Ask for money back... so sorry this happened to you.

I had a simular problem and I said I either wanted the money back or she was to redo it, well she took it all out and redid it.....but it still came back in such a bad state that I am taking it out again and will have it done somewhere else. So get a refund and have it sent to another quilter.

Ask for the money back

Did she tell the LAQ that she unhappy, or did she just tell you?

Post a pic?

money back! Next time review the quilt at her business and decide right then if it is not acceptable and define a fix. But I am sure you will find a new LAQ.

I'm of the opinion that many longarm quilts are over quilting. I think it is fine for show quilts, most aren't going to be used, but quilts for use should not be quilted to this extreme. This can cause them to get out of wack because the quilting is not done evenly. The quilt it self and it's use should dictate how much quilting it needs. Of course this is my opinion.
By all means if your not happy tell your quilter, ask for refund.

There seem to be quite a few people posting about long arm quilter disasters lately.

This is heart breaking for your friend.

Ask for the money back but don't let that person touch the quilt again.

I would ask for the money back and take the stitches out myself. I would also look for another long armer. So sorry this happened.

I don't understand how she could have charged you and given it back in that condition! I would have been shocked, to say the least!

Insist on a refund. That LAer apparently was not as skilled as she needs to be before she takes on customers!

I removed the stitching from a large quilt once and the quilt was fine...use a small very sharp sissors and snip between the batting and the backing...less chance of snipping the top....

As a longarmer, I can't believe she let it go in such a bad condition. You should get your money back! Remove the stitches yourself and have it quilted again by another LA. Sorry this happened to you.

As a long arm quilter I find the condition of that quilt unacceptable. Ask for your money back. I would take the stitching out myself to avoid any damage. I use a mustache and beard trimmer, the tiny pen size ones that cost under $20 to remove stitching. You can use the trimmer between the backing layer and the batting and really zip along without catching the material.

Are you talking an electric mustache trimmer? I don't think I am familiar with what you are talking about.

Have you posted photos yet? I'd like to see the bad parts. I find it educational.

Absolutely she should ask for a refund. The quilter needs to understand that her customer is not pleased and why.
I feel terrible for your friend and the baby the quilt was intended for.

So sorry this happened. I would definitely ask for my money back and then take the quilting out myself.

I agree, ask for your money back, send her photos and your comments, and take the quilting out yourself. Try to find another LA'er.