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Thread: Long arm quilter disaster

  1. #1
    Love2Quilt's Avatar
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    A friend of mine sent a beautiful baby quilt to the long arm quilter to have it done. This quilt is for her soon to be grandchild. Upon receipt of the quilt, the quilt is so badly quilted that it she cant give it to the new grandchild. When the quilt was given to the quilter it was perfectly square(the quilter commented on that). It has pinwheels, appliqued animals and shashing. The sashing since being quilted is no longer straight, the applique animals are puckered, the quilt is no longer square. As a fellow quilter I couldnt believe the condition it came back in. So my question to you is. Should she ask for the money back from the quilting. I say yes. Should she ask for the money that it is going to take to replace the fabric? What would you suggest she do?? Thanks

  2. #2
    Member hmay60's Avatar
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    Ask for her money back. Take out the quilting, will probably take a while. And have it quilted by someone else. Or ask the long arm quilter to remove the quilting.

  3. #3
    Power Poster dunster's Avatar
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    That is terrible, and I feel really bad for your friend. She should definitely let the quilter know that the work is unacceptable, and perhaps ask the quilter what remedy she suggests. Would it be possible to remove the quilting and then have it re-quilted, or is the top completely ruined?

  4. #4
    Super Member sahm4605's Avatar
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    I would ask for the money back and take the stitches out myself. I would also look for another long armer.
    my question is how long and how good was this long armer supposed to be?

  5. #5
    Super Member luvstitches's Avatar
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    I removed all the stitching from a baby size quilt and it was fine and ready to be re quilted. I would ask for your money back and pull the thread yourself.
    Sorry to hear about this. I wonder why it turned out that way.

  6. #6
    Google Goddess craftybear's Avatar
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    ask for her $$$ back

    Quote Originally Posted by Love2Quilt
    A friend of mine sent a beautiful baby quilt to the long arm quilter to have it done. This quilt is for her soon to be grandchild. Upon receipt of the quilt, the quilt is so badly quilted that it she cant give it to the new grandchild. When the quilt was given to the quilter it was perfectly square(the quilter commented on that). It has pinwheels, appliqued animals and shashing. The sashing since being quilted is no longer straight, the applique animals are puckered, the quilt is no longer square. As a fellow quilter I couldnt believe the condition it came back in. So my question to you is. Should she ask for the money back from the quilting. I say yes. Should she ask for the money that it is going to take to replace the fabric? What would you suggest she do?? Thanks

  7. #7
    Super Member orangeroom's Avatar
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    Oh how sad. I agree, she should return and simply state that the work done was not acceptable. She can then ask what to do. If they don't refund her money or make amends, then she needs to have the paperwork on her person notifying them that she's going to be contacting the better business bureau.

  8. #8
    Cyn
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    Super Member Cyn's Avatar
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    ASK FOR MONEY BACK :)

  9. #9
    Senior Member Granny Quilter's Avatar
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    get her money back pluss some for the aggrevation. Take out the quilting, (a long hard job) and hand quilt it. It can still be beautiful.

  10. #10
    Super Member tealfalcon's Avatar
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    Def ask for money back. So sorry this happened

  11. #11
    Super Member fabric_fancy's Avatar
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    absolutely money back.

    it so sad to see all these posts lately of LA doing such terrible work and trying to pass it off as if nothing has happened.

    it takes a lot more then just buying a LA to run a proper business with it.

  12. #12
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    Yes, she should get her money back.
    You said she sent it out so I guess the LA is not local.
    I think she should take pictures of the bad spots and send them to her via email and include what each picture shows.
    If she doesn't hear anything from her in a reasonable amount of time I would be on the phone to her!
    From what others have said I think some La'ers don't even look at their work when it's done!

  13. #13
    Junior Member larkspurlanedesigns's Avatar
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    She should definitely ask for her money back.

  14. #14
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    Same thing happened to me. I brought it to the LAQ's atten tion and she explained she was training a new LAQ. She took the quilt back and literally picked out the whole queen size quilt and re-quilted it. I looked for permanent needle holes but it was okay and I really appreciated her work.

    This is her reputation and business. She cared and that meant a lot to me.

    I thought about it and rehearsed in my mind what the issues were and stayed calm and behaved in a way that I was proud of myself though I was nervous. No guarantee but at least I could walk away handling it the best that I could.

    I do wish you the best.

  15. #15
    Super Member Chele's Avatar
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    So sorry to hear this. I cannot believe the long armer delivered it that way. I know they all start out somewhere, but usually they get a few samples under their belt before they start charging. Definitely discuss your dissatisfaction and propose a solution if they're not willing or able to make it good. I've "un-quilted" many of my attempts and by the time they're washed you can't see any of those extra holes! Cotton is good to us! I'm sure the finished product will be gorgeous.

  16. #16
    Super Member patski's Avatar
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    Quote Originally Posted by Love2Quilt
    A friend of mine sent a beautiful baby quilt to the long arm quilter to have it done. This quilt is for her soon to be grandchild. Upon receipt of the quilt, the quilt is so badly quilted that it she cant give it to the new grandchild. When the quilt was given to the quilter it was perfectly square(the quilter commented on that). It has pinwheels, appliqued animals and shashing. The sashing since being quilted is no longer straight, the applique animals are puckered, the quilt is no longer square. As a fellow quilter I couldnt believe the condition it came back in. So my question to you is. Should she ask for the money back from the quilting. I say yes. Should she ask for the money that it is going to take to replace the fabric? What would you suggest she do?? Thanks
    You can take all the stitches out using a mustache trimmer, it makes it much easier and dosen't harm the fabric. Yes I would ask for my money back but I doubt she will get it.

  17. #17
    Banned
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    She shouldn't even have to ask for her money back if she told her how unhappy with it the LA quilter should give her money back because the LA quilter needs to please every customer she has.Plus she needs to pay for her time to rip it all out to.

  18. #18
    Power Poster BellaBoo's Avatar
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    Either the LA didn't care if the quilt was quilted bad or she is ignorant to not know it was bad or she let someone else do it and never looked at it. I would want my money back.

  19. #19
    Moderator QuiltnNan's Avatar
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    remember, if you are going to remove the stitches yourself, rippit from the wrong side. the thread slides out easier from there. then the thread on the right side can just be pulled off.

  20. #20
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    For sure ask for your money back if you don't trust them to requilt the quilt. For me this would be hard to do, but I have done it twice with two different LAQ. I did have them requilt them. Both came back the second time beautiful. We all learned a valuable lesson.

  21. #21
    Junior Member
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    Quote Originally Posted by Love2Quilt
    A friend of mine sent a beautiful baby quilt to the long arm quilter to have it done. This quilt is for her soon to be grandchild. Upon receipt of the quilt, the quilt is so badly quilted that it she cant give it to the new grandchild. When the quilt was given to the quilter it was perfectly square(the quilter commented on that). It has pinwheels, appliqued animals and shashing. The sashing since being quilted is no longer straight, the applique animals are puckered, the quilt is no longer square. As a fellow quilter I couldnt believe the condition it came back in. So my question to you is. Should she ask for the money back from the quilting. I say yes. Should she ask for the money that it is going to take to replace the fabric? What would you suggest she do?? Thanks
    What does her contract with the LAQ say?

  22. #22
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    Ask for money back... so sorry this happened to you.

  23. #23
    Senior Member Boxer mom's Avatar
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    I had a simular problem and I said I either wanted the money back or she was to redo it, well she took it all out and redid it.....but it still came back in such a bad state that I am taking it out again and will have it done somewhere else. So get a refund and have it sent to another quilter.

  24. #24
    Super Member DebsShelties's Avatar
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    Ask for the money back

  25. #25
    Power Poster Sadiemae's Avatar
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    Did she tell the LAQ that she unhappy, or did she just tell you?

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