This morning one of the ladies that works at my LQS called. She was letting me know she was going to be at a basketball game at a high school about 10 miles from me (my LQS is about 60 miles from me). She wanted to know if there was anything at the shop I needed her to bring me since she was coming this way. How nice is that?!

There's something about being made to feel special and appreciated that makes you want to keep doing business with folks! :D

love it when a shop is able to go out of their way and do nice things like that. Those big corporate stores don't know how good that makes us feel.

WOW! That is customer service!

Care to share the name of the shop ? Love to spread the word of GREAT customer service :thumbup:

So, Rachel, was there anything that you wanted her to bring you???

That is great service. There are 4 shops I know of and have gone to, and to me they make me feel that unless you are a regular they are not as friendly to you. There is one that the the last time I was there they were so rude that I will nver go again. I seem to go to one more that the rest. Most of the LQS have there classes in the week and in the middle of the day and the classes are too expensive for me. Give them a pat on the back for their service and be sure to tell your friends.

That is great customer service. That is the LQS where I would spend my money for sure. My favorite shop even cuts the fabric for some of the ladies (usually elderly or with some issue that makes it hard for them to cut). I don't think they even charge to do it.
Sue

Sounds like a great idea.... the Quiltmobile!

Nice shop, and nice helpers!

I do need some batting and backing for a quilt top I have done, but I need to bring some scraps in to match up the backing fabric.

The shop is called Bernina Sewing Etc. in Ridgeland, MS. It's a wonderful shop and I couldn't begin to say enough nice things about the employees, owners and merchandise.

Wow!!! That is great!!!

That is greatest thing I have heard from a LQS ever. How nice

Great way to make a sale.

That's fantastic customer service.

They get 5 *'s
How lucky are you to have a LQS like that... They will be in business for a longtime ,for sure...........

WOW! That business will still be going strong while others put out the closed sign! Good deal!

This would be a very GOOD thing and a very BAD thing LMBO

Wow, that is awesome!

What a wonderful quilt shop. My shop will call me when new collections come in that they think I will like. Very special.

That is wonderful!! I truly appreciate good customer service...and that is far beyond just "good"! I have not yet been able to visit the Bernina shop on my flying trips through Jackson, but will make my way there very soon.

Wow, you just don't see that happening anymore. What a great lady.

Yeah!!! lol

There is only a quilting shop on Montreal island, The owner always has her vendor booth at our exhibition, about a month before she calls our organizer and ask for our shopping needs. This is greatly appreciated by our groupé

lol Sounds great to me. I used to visit the bookmobile that came to our very small resort town. Just think of how our stashes would grow.

Seems like a great store to shop in, BUT---- I think this sales also deserves a pat on the back (or a Hug) This is a good example of Pay It Forward!

Seems like a great store to shop in, BUT---- I think this sales person also deserves a pat on the back (or a Hug) This is a good example of Pay It Forward!

That is super service! Thats what I love about the South and smaller towns~..maybe one of us should start a delivery service for quilters!

I just love the customer service you get from small towns like that, reminds me of when Drs. did house calls. Great service that is.

Now that is Southern with a Smile !

Cheers to that LQS. Give them our love and respect for being so caring.

Did she have enough room in her car Rachel????

Wow! That is great customer service. I'd be giving her all my business. You don't find that many places.

My LQS lady is like that too. She has really gone out of her way to get certain items I have needed and is always available to help me with a problem.

Great customer service.

I'll bet you spend a little bit of money in there, don't you?

LoL, just a little. :D In the process of buying my second machine from them and get 80% of my fabric from their shop. I socialize quite a bit there as well. :lol:

now that is custmer appreciation! something you dont find much of these days

That's wonderful, I was in Meridian, MS last week and went to "The Sewing & Vacuum Center" on 22nd Ave. South and got excellent customer service. I asked the young man (teenager) working there to add an inch to the yardage to make up for wonky cutting and he graciously did so, then remarked that the cut at the beginning was quite crooked. Love shopping where they appreciate us.

That was awfully nice.

Wow!!!! That is awesome . You are one lucky lady and that is one great LQS.