I love a company that puts an extra effort forward to not only achieve customer service but to actually brighten someone's day :-)

Hey!!! I got one of these also. Can't wait for my special delivery! Always a fun day when a package of quilt stuff arrives. In fact I read the e-mail to DH so he could appreciate it as well. He is an enabler when it comes to my quilting and I love him for it. Jenny has the most interesting daily posts. Her daily deals are dangerous though!

You can see the "fun" they must have at that shop. It is so nice to deal with people who are, well, really people and not some organization that hires people just cause they have to work. I bet growing up in that family was a trip and probably someone kept everyone in stitches. Love that shop.

I just read it to my DH and told him it makes me want to order something so I receive the email too!

I love their notes. Always something different... I especially like it when it's a simple hand written "Thank You" which I have gotten most.

Hmmmm, perhaps I need to place an order from them. I want one of those Emails :p.

I ordered twice from them and I received that and a different one to.

What a fun way of insuring a repeat customer. We all go to where the 'warm fuzzies' are!

That's like the letter I received when they sent my Wacky Web template. They sent it "Priority Mail" which tickled me to pieces. Because of the holiday Easter Weekend. I still got it on the Tuesday following. Lovely little note with the package.

The more I read about this company, the more I like it!! Wish they all could be this way. ;)