Originally Posted by PatriceJ

From the manufacturer's website:

Return Policy for Quilter's Rule International, LLC
Quilter’s Rule International, LLC has adopted the following Return Policy:

1.Products purchased from the Bargain Barn, Clearance and Factory Seconds are not returnable, they are purchased "as is".
2.Custom made products such as Extension Tables are not returnable.
3.Other products may be returned for account credit only.
A.Product must be in original condition with undamaged packaging.
B.You must have Authorization from our office to return product.
C.Return must occur within 30 days of purchase.
D.A copy of the invoice must accompany the return.
E.There is a 15% restocking fee.
F.Product returned with packaging damage will only receive 50% credit.
G.You are responsible for the shipping cost of returning the product.

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does #1 apply? if it does then you have no grounds for complaint.

we can't know whether the rulers left the factory broken or improperly packaged. the damage may have occurred during shipping.

did you read the return policy before buying the rulers? that's a question - not an accusation.

having read their return policy, i can't imagine myself buying this brand. i can understand their refusing to accept returns of factory seconds, but there's no provision for full refund in the case of damaged or defective products that were not sold as factory seconds.

i'm one who rarely reads the return policy before making a purchase. this case is a reminder of how important that step is before we spend our money.

thank you for telling us about this. i'm sure i'm not the only one who needed that reminder.

buyer beware.