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-   -   Sent an e-mail to Joanne's Customer Service, let's get this ball rolling (https://www.quiltingboard.com/main-f1/sent-e-mail-joannes-customer-service-lets-get-ball-rolling-t60830.html)

BKrenning 08-23-2010 08:02 AM


Originally Posted by raptureready
I don't have any problems with the Joann's here. So, next time you're near Neil St. in Champaign, Il., stop in and see them.

I feel very lucky every time one of the "bad Joann's" threads comes up. I live in an area where there are 6 Joann's within a 50 mile radius. The closest to me is the smallest unfortunately but when I need a quilt backing, thread, needles or batting it's very handy. There aren't really any unfriendly stores but some of them have unfriendly employees and have had very unfriendly store managers at a few over the years. They usually don't last too long, though.

I have never had a problem at any of them with the coupons, though. The coupons all clearly state on them which products they can't be used on and if I have a 50% or 40% off coupon and want to buy an item that is on a 30% off sale, I clearly state that when I get to the cutting table if it's fabric and again at the register whether it is fabric or not. You have to tell the cutting people before they scan it or it will screw up their inventory. At one point, the scanners only spit out the yardage with the item number & the cash register figured out the price but I think the fabric scanners have all been upgraded now to do yards & prices because they started asking at the cutting table which fabric you were using which coupon on at some of the stores a couple years ago.

If the day has come where they aren't able to over-ride the prices in the computer all ready, (Walmart & Kmart seem to have reached that point) then I can see why they can't ring up sale stuff at full price just for us to use the coupon. I haven't bought much in the last 2 years because I've been using up stash but I can see how/why this might have happened.

krabadan 08-23-2010 12:46 PM


Originally Posted by janb
Never had a problem with JoAnns....in fact, if I forget my coupon, they always give me one anyway....I have ordered fabick on line and been well taken care of. So sorry that so many have had problems. Must be a personnel problem!

I have had the same experience.

patricej 08-23-2010 01:04 PM


Originally Posted by harrishwhippets
... I contacted them via e-mail and told them of our discussion and disgust with the way they handle their coupons and told them they might be experiencing a boycott or a barage of emails. ...
Anyone with me???

please do not exploit this board for the purpose of starting boycotts. that is not one of our functions. you could get us sued for slander and defamation.

as has been discussed over and over and over and over again, the quality of service in chain operations can vary from one specific location to another.

to learn more about your rights and responsibilities as a consumer, start here:
http://www.ftc.gov/consumer

and here:
http://www.consumeraction.gov/state.shtml

harrishwhippets 08-23-2010 01:30 PM


Originally Posted by PatriceJ

Originally Posted by harrishwhippets
... I contacted them via e-mail and told them of our discussion and disgust with the way they handle their coupons and told them they might be experiencing a boycott or a barage of emails. ...
Anyone with me???

please do not exploit this board for the purpose of starting boycotts. that is not one of our functions. you could get us sued for slander and defamation.

as has been discussed over and over and over and over again, the quality of service in chain operations can vary from one specific location to another.

to learn more about your rights and responsibilities as a consumer, start here:
http://www.ftc.gov/consumer

and here:
http://www.consumeraction.gov/state.shtml

I greatly apoligize, I do understand, just frustrated. Sorry I took it out here.

doggies mom 08-23-2010 02:24 PM

since you found the sewing machines are junk, have you ever bought a machine from a place on line ,called ALL BRands, THEY ARE IN LOUISANA also free shipping on most items. I have two machines from them at a much better price than I could have got here in san antonio. I have no problems with them and good prices. doggies mom

janb 08-23-2010 03:52 PM

Patrice...I AGREE..........

mzsooz 08-23-2010 04:13 PM

I love my Joanne's and have never had a problem with them.
:thumbup:


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