i agree it should be replaced...(lemon law)

If you have had it in the shop for repair 3 times, It is a lemon. I would ask for a replacement . Years ago we bought a new washer and had it delivered and set up. I put a load in and went to run a errand. Came back to see water running down my driveway like a river. I called the shop where we bought it. A repairman came out and worked on it, he thought he fixed it and left. I went to finish the first load and went to run another errand, came back to see the river running down the driveway again. I called the shop and said come pick up this lemon of a washer and bring me a brand new one to replace it. He wanted to know how we paid for it and I replied we had used a credit card. They brought me a new machine.

This is why I use my 1941 Singer while my other three much newer (read: plastic) machines sit on the shelf gathering dust and the occasional piece of dog fur......

I have an Esante and I love it. Babylock makes good machines. Talk to the people about getting it replaced and most definitely let Babylock know of your problems. I think they will make it good. Please keep us posted on what you do and how it turns out.

How frustrating.

Babylock is owned by the Tacomi corporation which is family owned. I hear they are very reputable and will stand behind their products.

I have a Babylock Quest and so far no problems. Sorry that you are having to deal with this.

A B S O L U T E L Y ! ! ! ! ! ! Contact the company and insist on talking to someone who has the authority to resolve the issue!

I worked 11 hours today so nothing was addressed. I did send Babylock an email last night, have not heard back from them. I am planning on calling the dealer tomorrow, and depending on response will be calling Babylock, already have the 800 number written down.
Sad thing is I don't have a 100 hours on this machine. I piece mostly on my FW, add bindings on my Brother 1500, and quilt on my HQ. I have used this the BL for sewing the bindings down on the 15 quilts I sent to Afghanistan, and some decorative stitches on about 10 blocks. Will post update when I have one.
thanks for the suggestions and support:)

They didn't know where the spring went? My next thought is they don't know much about sewing machines either. That is scarey.