I called Joanns to see if the Olfa 45 mm 5 pack of rotary blades were back in stock, since they've been out of them since Thanksgiving. So I call, and it takes a minute or 2 to get to a live person.

Me: Can you tell me if something is in stock?
Him: Sure, do you know the sku?
Me: No, sorry
Him: Can you describe it to me
Me: Olfa 45 mm 5 pack of rotary blades
Him: I'll go check. I'll be right back

-bad elevator music-

With the phone on speaker, I eat breakfast... I clean my dishes... I find my phone charger... I clean the stove... about 10 minutes elapses, then I hear someone. I run over to my phone

Me: Hi, I'm here!
Him: Who were you waiting for?
Me: Roger......
Him: Umm... Roger WENT TO LUNCH. Can I help you with something?

Then I told him what I wanted, he looked it up in 10 seconds, and said no, they're out of stock.

But the point of the story is that ROGER PUT ME ON HOLD AND THEN WENT TO LUNCH!! How's that for a dedicated employee??? Wow, give him a raise!

he, he, he. Roger didn't know what you were talking about, that's why he went to lunch!! I'm never surprised how many different employees at various stores have no idea about the products they sell. sad but true.

GEEZ ...I hope Roger is only temporary help!

Seems like customer service is hiring anyone that can pass the drug test.

He could of at least hung up on you and claimed to have "accidentally" been cut off. :)

You really need to let this company know...
K

Hey ~ if he gets the ax at Joanns, he could always go to work at my local Hancocks. They can't talk and cut fabric at the same time!!! He should fit in nicely.

Except to tell you the fabric they're cutting for you is ugly. That's what happened to my daughter. How's that for tact.

You've GOT to be kidding me? What cave do they dig these people out of????

Oh No :roll: atleast you have a speaker phone!!! LMBO
That is typical of many places this time of year...they do not hire enough help or train them to be knowledeable of their products.


I placed an order Tues afternoon with bearpaw fabrics...they called me first thing yesterday morning over a question on my shipping address and then said it was going to be shipped that same day... That sure helped my confidence in online ordering :D:D:D I really appreciated the way they quickly took care of the problem.

Roger needs a pep talk or three or four.

I checked out yesterday at Joanns in Meridian, MS and took advantage of the senior citizens discount of an additional 15% off - the promo said you needed photo ID - I asked the girl (she's 22) if she needed to see my ID - she said "no, I don't think anybody is going to lie about being that old"....

what?! .... we had a good laugh over it but it was really kind of rude...

The lady who rung me out at JoAnn's yesterday knew I was over 60 also because she is too. She said this is the 4th time JoAnn's has had that type of sale this year. I hope they keep it up.

ROFLMBO
I wonder if Roger still has his job?

ROFLMBO :lol: :lol: :lol:

Ditto :lol: :lol: :lol: :lol:

The first time I used the senior discount (different store - 55 or older), I was so hurt that they didn't ask me for ID! I had just turned 55 - thought I looked younger! Guess not!

Roger must have a short attention span!

Lie about looking that old.... :lol: :lol: :lol: LMAO!!! Well...I bet she hopes she gets there to see!!! Too funny!

Apparently Roger was already out to lunch when he answered the phone.. not sure he had the right fork though... :roll:

Are you serious? That's awful... especially if she hasn't paid yet :lol:

I'm 24. I would lie and say I'm that old for an extra 15% off

Well I am upset because my Joanns that I go to , they got rid of three of the woman that I was used to in the store and replaced them with three teenage girls and all they do is gossip with each other. They are horrible at their jobs. I had to show one of them she was not measuring the fabric right! I sought out the manager(new, a 20something guy) and said I wanted to make a complaint about the girls at the cutting counter. He said he didn't have time to talk. So I told him I didn't have the time to spend my money in that store. I put down my shopping and walked out.

This was my first day in the store in about 4 months. I wont be going back either.

That's terrible. Roger needs to get out of retail if he does things like that.

OMG I had Roger on Tuesday. I am not kidding I wanted to place an order and couldn't on line so I called to place it. The guy I got on the phone said he couldn't get the things I wanted to go in the cart. I asked him if I couldn't place the order on line because of problems and he couldn't place it who could? He got a little nasty and I asked his name and to connect me to his supervisor. He said he was Roger now either he was Roger or they ALL use that name. He put my through to the supervisor, I got voice mail and ask that they call me back. I never got a call back and so No order was placed. DON"T YA JUST LOVE JOANN'S???

I do not understand how people like this get hired and keep their jobs. I drove one hour to a joann's to get quilter's grid interfacing. Yes, we live in the sticks, but our local wal-mart did not carry the interfacing. I called to make sure they had the product and did get an answer on the phone after about 10 minutes. They had it so I packed up my 3 year old son and we took off. I got there and could not find the interfacing and asked a young girl at the cutting counter to help she said it over there and pointed to the northwest quadrant of the store. So I went and searched again and could not find it. In the meantime, my son had to go to the bathroom. So I proceeded back to ask the girl for help. I also asked the girl if they had a bathroom my son could use and she said no! "I hate when people bring their children to the store and immediately want to use the bathroom", she said. I promptly stated that we had drove an hour to get there and that I wanted one product and had been searching for over 20 minutes with no help finding it. I also sarcastically stated that I was sorry my 3 year old could not more properly regulate his bladder to her likings. I then asked again for her help and she said it is with the interfacing. Well excuse my french, but "NO SH%$! I pretty much new that and I went and asked someone else and they at least pointed me to the row. I found the bolt and can you believe that after I called and had looked for 40 minutes now they only had less than 1/3 of a yard in the store. I promptly marched my son outside and opened the van door and helped him urinate in the parking lot. If I could have done the same and not got a ticket, I would have.

I hate most big box stores (fabric ones included). They do not appreciate your business and really don't care if you come back. I plan to do my fabric shopping on-line from now on and hope I am not disappointed there also.

P.S. I also called and held for 37 minutes to talk to a manager who assured me that it was not their fault that they only had 1/3 yard in the store. So that is everyone's attitude these days. I would kill to have their job, as I have been looking for something that I can do that will cover babysitting and still give me a paycheck.

Sorry for the rant, but I feel better.........whew!

If I had a 3 year old and they complained about using the bathroom I would have told him to pee on the floor right in front of the girl. I really wouldn't have but I would have felt like it. A few years ago Joann's was getting sued by someone who was shopping and had to use the bathroom. They wouldn't let her and she couldn't hold it and soiled herself. I don't remember the out come.

I am happy you feel better feel free to rant whenever you want to.
:lol:

Me, too,

I would have called back in a half of hour and asked to speak with Roger. Then promptly told him I waited 25 mins (might as well exaggerate. haha)for him to get back with you on your blades and listen to him explain himself! haha
Then asked him how his lunch was. :twisted:

Hmmm, maybe Roger is a code name! At my boyfriend's old job they had a code if someone was stealing. So they'd say "Alan to customer service" or some name, and all the managers would come running

Hahahahahah, I like it! :thumbup: I should call now! I've been waiting for 36 hours....

Completely agree. And the problem is, we do go back. I HATE Joanns, but they're cheap. So for me it's a trade off. I pay lots of $ per yard to go my LQS which I love. And then I try to get the supplies (cutting mat, blades, scissors, not thread) cheap. Ya get what ya pay for, I guess. I just found out there's a Hancocks by my new house, so maybe they'll be better... (yes, I know, most of the posts about them are they are worse, lol)

I thought shopping at my local Joann's was bad until I read what you folks went through at your local stores. Good grief! I should go to JA and tell the employees how wonderful they are and that they're not idiots after all. Actually, most of the employees in the nearby store are competent and friendly. There are no young employees. There are at least two who are a real pleasure to deal with. Obviously, I need to be more grateful than I have been! We used to have a Hancock's right across the highway from Joann's. I liked having both stores nearby; I frequently got better fabric deals at Hancock's.

I had to ROFLMBO with some of the stories, but some of them are more tragic then funny. Things like "Customer Service" is rare to find and it is almost impossible to find a business where the customer is always right attitude.

I go to Joann's because of the coupons and being able to get stuff inexpensively. It certainly isn't due to customer service.

The company I work for has a really good customer service department. I'm involved in setting up the Return Material Authorization and when a customer wants to return a unit that they had past the warranty date, we'll still take it. We also have a 90-day satisfaction guarantee. Often it is the service that brings the customers back.

I love my Joann's I have become friends with all the ladies at the cutting table. One of the ladies said she hated cutting Tule so every time I go in I tell her I need 60 yards of Tule in different colors and in 1/2 yard pieces. We both get a good laugh out she is a real character I love her. But I know what you mean about cust. service it seems to get worst everyday. I hate going through a drive through as no one speaks english and I have to repeat my order 3 or 4 times and still don't get what I orderd. I called about my power being out and got a person in Arizona I live in Dallas Texas. Called about my internet being down got a gentlemen in India. No help either time.

Unfortunatly, it's not just the seasonal help at these stores, or even the employees at any one particular store now-a-days. All of these people act like it is a chore to help you and heaven forbid if you happen to interrupt their cell phone converstion or texting session!! The employers today need to be a little more "picky" about who they hire. There are plenty of people out there the who are willing to work, do a good job and give GOOD customer service!!!

I agree with everyone about the customer service, especially in large box stores. I have to share this though...most of you know I live in a small town and there are some things that are really nice about that. Yesterday when I went to the drug store...I shopping the aisles, picked up a few things, then went to pay. She was holding up a bag and said, "so you want all of that stuff to go with this? " She had seen me walk in and already pulled DH's prescription and had it ready....I told her..."there are things I really like about small towns!"

The other thing is that when you call someone about something...the good thing is, they know who you are and already know why you are calling....the bad thing is, they already know why you are calling... :wink: :lol:

I know you all know what I'm about to write, but I'm going to say it anyway.

It all depends on MANAGEMENT. A good manager who has the authority to hire and fire employees makes all the difference between a good shopping experience and a lousy one. At the top of a long list of what constitutes being a good manager is insisting on good customer service. Of course, the larger the store, the more difficult it is for management to see and know all and that's where customer complaints make a difference. If management is poor, no amount of customer complaints will do any good and that leaves us with the option of never shopping at that store again. That's really sad. I stopped shopping at my once-favorite grocery store a couple of years ago, after having been a good customer there for about 2 decades.

MadQuilter, you must work for a company that has good management.

I love my local LQS more and more each day!! Talk about excellent customer service. And the prices are reasonable. Anything that I want that they don't have, they will order for me. And then call me when it comes in....I was there yesterday and one of the owners helped me to make up a couple of gift baskets for some "quilty" friends and then didn't charge me for the little baskets.... :D :D I never go to JoAnn's anymore unless it's really necessary -- and it hasn't been necessary for several months now :D

Another thing with Joanns - their cutting counter is soooooooo slow. At least at mine, they use scissors... and take forever. On my first day at a new job, they were getting their stuff packed up for an expo. They had new 7 ft posters but they were about 5" too small. Well, it's too late to order new ones, so I suggest getting a piece of black fabric, I'll hem it so no loose threads show, and putting that at the bottom. So the pres and I go to Joanns to get some fabric, about 7 people in front of us, and we wait about 30 minutes. And even he, who is incredibly patient, was like "what is going on here?". He wanted them to implement an express lane... I like the idea

wow, thats sad. i hate it when stuff like that happens