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Thread: Question for quilter's on work I had done.

  1. #1
    Senior Member Boxer mom's Avatar
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    I had two of my quilts quilted by a lady at a LQS, she informed me she was not a pro but said she does a good job. I got then both back in about a week and a half to 2 weeks, now I thought this was kinda fast. She brought them to my house and while looking at them when she was here I noticed alot of loose threads that she did not cut off and some birds nest. Some of you may remember the southwestern one I was making for my mother-in-law, well this was one of the quilts. Then when I went to trim off the edges to put the boarder on, the batting as you go down to the bottom of the quilt started shifting to one side so I now need to add to the edge of the batting to make it go to the edge of the top.

    The second one which is mine looks bad, like a rush job and there is even some white thread on the edge of the back and it can be seen coming threw the top side. (she must have ran out of the maroon) I paid her $265 for both, good price, but I feel I should take mine back to her and have her take out the white thread and put in the maroon I asked for. The pattern is supose to be leaves and at first I thought they were hearts.

    Do I have the right and am I in the right to ask her to do this?

    I will never use her again by the way.

    MIL quilt
    Name:  Attachment-100733.jpe
Views: 50
Size:  79.5 KB

    closer look of the stiching, I am happy with this pattern and thread color
    Name:  Attachment-100734.jpe
Views: 56
Size:  60.0 KB

    the front with the white thread showing threw
    Name:  Attachment-100737.jpe
Views: 57
Size:  96.8 KB

    closer look, I thought the pattern was hearts at first but they are leaves
    Name:  Attachment-100741.jpe
Views: 51
Size:  68.7 KB

    the back of mine with the white thread on one edge
    Name:  Attachment-100742.jpe
Views: 45
Size:  78.9 KB

  2. #2
    Junior Member katmom54's Avatar
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    I would take it back. It sounds like she did rush things, and if she is honest, she will make it right. That is a significant amount of money - you have a right to be satisfied with the work.

  3. #3

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    I would take it back too. That's not work you should pay for.

  4. #4

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    Quote Originally Posted by Boxer mom
    I had two of my quilts quilted by a lady at a LQS, she informed me she was not a pro but said she does a good job. I got then both back in about a week and a half to 2 weeks, now I thought this was kinda fast. She brought them to my house and while looking at them when she was here I noticed alot of loose threads that she did not cut off and some birds nest. Some of you may remember the soutwestern one I was making for my mother-in-law, well this was one of the quilts. Then when I went to trim off the edges to put the boarder on, the batting as you go down to the bottom of the quilt started shifting to one side so I now need to add to the edge of the batting to make it go to the edge of the top.

    The second one which is mine looks bad, like a rush job and there is even some white thread on the edge of the back and it can be seen coming threw the top side. (she must have ran out of the maroon) I paid her $265 for both, good price, but I feel I should take mine back to her and have her take out the white thread and put in the maroon I asked for. The pattern is supose to be leaves and at first I thought they were hearts.

    Do I have the right and am I in the right to ask her to do this?

    I will never use her again by the way.
    I would take them both back and demand she do them right or refund at least most of my money. Word of mouth is your best advertisement and she needs to know you won't give her a good rating.

  5. #5
    Senior Member Boxer mom's Avatar
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    Quote Originally Posted by sgraves1959
    Quote Originally Posted by Boxer mom
    I had two of my quilts quilted by a lady at a LQS, she informed me she was not a pro but said she does a good job. I got then both back in about a week and a half to 2 weeks, now I thought this was kinda fast. She brought them to my house and while looking at them when she was here I noticed alot of loose threads that she did not cut off and some birds nest. Some of you may remember the soutwestern one I was making for my mother-in-law, well this was one of the quilts. Then when I went to trim off the edges to put the boarder on, the batting as you go down to the bottom of the quilt started shifting to one side so I now need to add to the edge of the batting to make it go to the edge of the top.

    The second one which is mine looks bad, like a rush job and there is even some white thread on the edge of the back and it can be seen coming threw the top side. (she must have ran out of the maroon) I paid her $265 for both, good price, but I feel I should take mine back to her and have her take out the white thread and put in the maroon I asked for. The pattern is supose to be leaves and at first I thought they were hearts.

    Do I have the right and am I in the right to ask her to do this?

    I will never use her again by the way.
    I would take them both back and demand she do them right or refund at least most of my money. Word of mouth is your best advertisement and she needs to know you won't give her a good rating.
    I don't want her to get mad, but she needs to understand that if she is going to start quilting and get to be a pro she needs to do it right, neat, straight and finish it off right, and clean. No loose threads, no birds nest. I can see what will happen when it is washed, the areas where the thread just ends (no back stiching or anything to stop it from coming undone) will start coming undone and before you know it all the stiching will be coming out.

  6. #6
    Super Member dphelps's Avatar
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    For any amount of money, when somweone takes on a job it should be to your satisfaction or you should return it to be made right. If she fixes it , I would go over it carefully in front of her until you are satisfied. If she does not fix it, I would tell her that she would never get your business again and that you would put the word out to all your friends and that you have a LOT of friends.

  7. #7
    Senior Member Boxer mom's Avatar
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    What is your opinion of her version of leaves?

    I thought they were hearts at first.

  8. #8
    Terri C's Avatar
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    You do have a right to go back and talk to her about how you feel, she may offer to make it right or give a discount. The nest and bobbin thread showing thru the front makes me think she was having trouble with her tensions. As far as how fast she got them done, it is very doable to do these in 2 weeks. Good luck and hope the end result is good for both of you.

  9. #9
    Senior Member Boxer mom's Avatar
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    Quote Originally Posted by dphelps
    For any amount of money, when somweone takes on a job it should be to your satisfaction or you should return it to be made right. If she fixes it , I would go over it carefully in front of her until you are satisfied. If she does not fix it, I would tell her that she would never get your business again and that you would put the word out to all your friends and that you have a LOT of friends.
    She works at one of the LQS, you would think she would want to do a great job.

  10. #10
    Power Poster sueisallaboutquilts's Avatar
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    I never saw leaves like that anywhere. Wow, I feel like you got ripped off big time. I agree with the poster who said that you need to be a pro to do work of this nature and she clearly isn't one yet. You need to talk to her at once. :(

  11. #11
    Senior Member Boxer mom's Avatar
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    Quote Originally Posted by sueisallaboutquilts
    I never saw leaves like that anywhere. Wow, I feel like you got ripped off big time. I agree with the poster who said that you need to be a pro to do work of this nature and she clearly isn't one yet. You need to talk to her at once. :(
    She told me she was not a pro, but I figured if she was offering her services that she was at least better than what she did. I would never offer my side business (GRR GEAR) of fleece dog jackets if they were not of good enough quality for me to buy.

  12. #12
    Power Poster sueisallaboutquilts's Avatar
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    I know but her prices weren't exactly "amateur", you know???

  13. #13
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    Quote Originally Posted by dphelps
    For any amount of money, when somweone takes on a job it should be to your satisfaction or you should return it to be made right. If she fixes it , I would go over it carefully in front of her until you are satisfied. If she does not fix it, I would tell her that she would never get your business again and that you would put the word out to all your friends and that you have a LOT of friends.
    This.
    Yes.

  14. #14
    Super Member hcarpanini's Avatar
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    Quilting for others is probably one of the most stressful things I do. But the satisfaction I get when I am finished makes it all worth while. When a customer says "do whatever", is my "whatever" acceptable to her? I have been quilting for hire for six years now and with every quilt, I do feel as if I improve. But to get to where I am now, it took quite a bit of time and practice.
    Tension can make or break a quilt. It is obvious she had issues with her tension. I never would have been satisfied letting that out my door.
    I am at a loss as to advise you what to do. Did you see her work before you became her customer? Did you discuss this before you paid her? If you did not she may have thought you were satisfied. This may be one of those times where you just take it out and have it redone by someone else and just not go back to her again.
    Please let us know how you resolve this. Sorry I can't be more help.

  15. #15
    Senior Member Boxer mom's Avatar
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    Quote Originally Posted by hcarpanini
    Quilting for others is probably one of the most stressful things I do. But the satisfaction I get when I am finished makes it all worth while. When a customer says "do whatever", is my "whatever" acceptable to her? I have been quilting for hire for six years now and with every quilt, I do feel as if I improve. But to get to where I am now, it took quite a bit of time and practice.
    Tension can make or break a quilt. It is obvious she had issues with her tension. I never would have been satisfied letting that out my door.
    I am at a loss as to advise you what to do. Did you see her work before you became her customer? Did you discuss this before you paid her? If you did not she may have thought you were satisfied. This may be one of those times where you just take it out and have it redone by someone else and just not go back to her again.
    Please let us know how you resolve this. Sorry I can't be more help.
    I am going to talk to her and try to get this resolved. I am going to go the LQS tomorrow where she works to see if she is there and if not I am going to call her.

  16. #16
    Senior Member Boxer mom's Avatar
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    One of my questions is.....
    is the thread just supose to stop and end with no form of a tie off so it won't come undone in the wash and threwout the years?

  17. #17
    Super Member AnnaK's Avatar
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    I feel that if she is not a pro she should not charge like a pro. For the $200+ you spent on the quilts she should have at least gone out and gotten another maroon thread. I'm sorry that you put all that work into that quilt and now you are unhappy.

  18. #18
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    Quote Originally Posted by Boxer mom
    One of my questions is.....
    is the thread just supose to stop and end with no form of a tie off so it won't come undone in the wash and threwout the years?
    Absolutely not.
    Quilters take some "locking stitches" of one form or another at each start and each stop of the thread.

  19. #19
    Super Member bjnicholson's Avatar
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    Looks like she was practicing on you. I don't think that's a "practicing" price, tho.

  20. #20
    Senior Member Boxer mom's Avatar
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    Quote Originally Posted by AnnaK
    I feel that if she is not a pro she should not charge like a pro. For the $200+ you spent on the quilts she should have at least gone out and gotten another maroon thread. I'm sorry that you put all that work into that quilt and now you are unhappy.
    I can live with mine and feel that it would take her forever to take it all out (this is a qween) and do it over. I will be happy if she will just fix the white thread. I am glad she did a better job on my MIL quilt. I am happy with it, not thrilled but happy.

  21. #21
    Super Member brenda21's Avatar
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    I would definately talk with her...you asked for maroon, not white and show her where the batting is shifting...things like that aren't just a "matter of opinion"....she may think the leaves look like leaves and you think they look like hearts (so do I) but colors of thread and shifting batting can't be argued.

  22. #22
    Senior Member Boxer mom's Avatar
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    Quote Originally Posted by brenda21
    I would definately talk with her...you asked for maroon, not white and show her where the batting is shifting...things like that aren't just a "matter of opinion"....she may think the leaves look like leaves and you think they look like hearts (so do I) but colors of thread and shifting batting can't be argued.
    If this was done an a quilting machine, how on earth did she not notice that the batting was not going straight. I even found (so far anyway) a buckling of the batting on my MIL quilt in one area on the edge and runs up into the quilt some.

  23. #23
    Super Member Chasing Hawk's Avatar
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    I would have her redo it.
    I never let anything leave my shop if I didn't think it was perfect.
    In my 20+ years in my company I never had a piece of furniture come back because the customer wasn't happy with it.

  24. #24
    Google Goddess craftybear's Avatar
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    I would let her know that you are not happy, please let us know what happens on this situation

  25. #25
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    That happened to me to. A lady at our winter RV park in Texas does long-arm quilting. She had shown some quilts she had quilted for her daughter and they were done nicely. I had her quilt one for me - just a twin size, asked for an all-over pattern. What I got back was a disapointment - looked more like basting and had many starts and stops with thread ends not secured. She reduced her asking price, but this was a sad lesson.

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