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Thread: Shopping for fabric online

  1. #1
    twistedsheets's Avatar
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    Has anyone had a problem with www.fabric.com? My first order came with no problems. I really loved the fabric. My second order is a nightmare. Ordered and they were short 2 and 1/2 yards. Replied to email by calling and picking another fabric same price for the shortage. Get another email stating the try to charge me and it didn't go thru. NOW WAIT my order was $44.81 and was applied on initial order, what do they need to charge me again for? They say I owe a penny,making it $44.81. Called and spoke to them, they need my card number again. This woman now applies another $11.97 against my card not the penny. Call back and I am told they will charge another $43.?? can't rember the cents, when they ship ,which the order was ready to ship this morning. The shipping is free when your order is $35.00 So far the order still has not shipped! The monies have been applied against my card now for more than double what my cost actually was! I 'm I the only one who beleives I have been scammed on this order?

  2. #2
    Senior Member EllaBud's Avatar
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    I just received an order (my first) from Fabric.com and didn't have any problems with it. The only thing that I noticed when I opened the box was that all the fabric was shoved into a large white garbage bag that wasn't sealed. The fabric wasn't neatly folded at all. I mean, what if it had rained and the box was wet? All the fabric would have been a real mess.
    Whoever is doing their packing leaves much to be desired. But, at least, I did think that their fabric was of high quality.

  3. #3
    Moderator littlehud's Avatar
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    None of these were good experiences. So sorry to hear that. I hope you can get that billing problem fixed soon. :cry:

  4. #4
    twistedsheets's Avatar
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    And the other sad fact is this is a netspend prepaid card which you load money too so it's not a regular bank card account, I thought this would protect me from this by the fact you can't take more than whats on the card. I had been putting together another order I was going to get from them, but obviously that won't happen since they got that money too!

  5. #5
    twistedsheets's Avatar
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    Quote Originally Posted by twistedsheets
    And the other sad fact is this is a netspend prepaid card which you load money too so it's not a regular bank card account, I thought this would protect me from this by the fact you can't take more than whats on the card. I had been putting together another order I was going to get from them, but obviously that won't happen since they got that money too!
    I informed them I was going to put this experience on quilting sites I am on and see that people are aware of what they are doing. And was basically told GO AHEAD SO WHAT!!

  6. #6
    quilting_lady's Avatar
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    Thank You! I was thinking about placing an order along with some other people who sew, but after your info. we WON'T now or ever!

  7. #7
    Super Member CAROLJ's Avatar
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    Tat's not good. I buy almost all my fabrics off line.

  8. #8
    Super Member CajunQuilter2's Avatar
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    You may want to get with Ditter43 here on the forum, she posted problems with them as well. Hmmmm, sounds like something is really going wrong there. Thanks so much for the heads up with this.

  9. #9
    Super Member MaryStoaks's Avatar
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    I just sent them an email and said that you belong to a very large quilting group who will no longer buy from them, THATS WHAT.

  10. #10
    Moderator sharon b's Avatar
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    I know a couple years (?) ago they got bought out by a larger company... wonder if that is part of the problem. Seems the bigger they get the less they care :roll:

  11. #11
    Senior Member EllaBud's Avatar
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    Quote Originally Posted by sharon b
    I know a couple years (?) ago they got bought out by a larger company... wonder if that is part of the problem. Seems the bigger they get the less they care :roll:
    Sad, but true.

  12. #12
    twistedsheets's Avatar
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    My boyfriend and long time companion, who I used to team drive with is arranging with his company to go to Georgia with a load . He plans to take this up with them in person. Will keep you informed how this turns out!

  13. #13
    twistedsheets's Avatar
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    Quote Originally Posted by twistedsheets
    My boyfriend and long time companion, who I used to team drive with is arranging with his company to go to Georgia with a load . He plans to take this up with them in person. Will keep you informed how this turns out!
    He is in Nebraska now and I have sent all my emails and order info to his email account so he can print out and show someone in charge all that is going on along with my netspend account and the charges they made! 2 of his family members are U.S. Marshalls this may help!

  14. #14

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    Quote Originally Posted by twistedsheets
    Has anyone had a problem with www.fabric.com? My first order came with no problems. I really loved the fabric. My second order is a nightmare. Ordered and they were short 2 and 1/2 yards. Replied to email by calling and picking another fabric same price for the shortage. Get another email stating the try to charge me and it didn't go thru. NOW WAIT my order was $44.81 and was applied on initial order, what do they need to charge me again for? They say I owe a penny,making it $44.81. Called and spoke to them, they need my card number again. This woman now applies another $11.97 against my card not the penny. Call back and I am told they will charge another $43.?? can't rember the cents, when they ship ,which the order was ready to ship this morning. The shipping is free when your order is $35.00 So far the order still has not shipped! The monies have been applied against my card now for more than double what my cost actually was! I 'm I the only one who beleives I have been scammed on this order?
    Is there a way to inform the card company and let them try to help?That is so... not right!Keep us informed.

  15. #15
    twistedsheets's Avatar
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    I have spoken to the card company. A prepaid card doesn't have all the perks of a regular card. As I said , you can only get what is actually on the card and no more. They have cancelled the card and issuing another , will take about 2 weeks to get.At a cost of $9.95 to reissue one.My bf is on his way to Georgia with a load and will stay on top of this. After receiving another email today from UPS, stating they had a tracking no. for this order, I received a second email stating this tracking no and parcel pick up had been cancelled and to contact the shipper as to why. my card was again charged for $44.77 also today. Which is why the card was cancelled , they had depleted the money I was gonna use for future orders. According to the site this evening now this order has now been shipped ,( WE WILL SEE) and it was shipped standard shipping which was free because the order was over $35. So far however I have been charged 3 times what my order totaled maybe more!! I quit drinking over 10 yrs ago, but I am seriously thinking it may be cheaper to take that up again rather than play with online stores!

  16. #16
    twistedsheets's Avatar
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    You may ask why I shopped online. My mom 78 yrs old and a stoke victim , toatally bed ridden, and I can only leave the apt maybe 30 minutes at a time, for fear she will have another breathing attack or stroke. Minutes mean life for her. My neighbors think charging big money to watch her is not a crime, and then things disappear while I am out at a store. Of course it was not them! So this is no longer an option the cost or missing things, .I have had to replace insurance papers twice and an I>D is still missing of hers. Unfortunately I have the most unscrupulous neighbors you could have. But that is another thing. Oh well WHAT GOES AROUND COMES AROUND THEY SAY

  17. #17
    Junior Member luvrazz's Avatar
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    Sorry to hear about your problem...
    A couple of weeks ago I purchased fabric online at Spider's Web Fabric and when I got the order it was missing a piece of fabric 2 1/2 yds... I called them and they apoligized and shipped the missing piece with no charge... Now that is CUSTOMER SERVICE...

  18. #18
    Super Member nannya54's Avatar
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    I hate to be the opposite since everyone is on such a roll but..... I have been ordering from Fabric.com for years and only once had any problem. They sent the wrong fabric. I called and discussed this with the customer service rep, who found what I had ordered and agreed they had made a mistake. Their policy was to ask for me to either use the fabric they sent by mistake on something else or donate it to a church group that quilts and they would be sending me the correct fabric. I got the right stuff in the mail with in days. No charge, no hassle, no problem. I'm sorry others have been having problems but I'll certainly continue using them.

  19. #19
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    Quote Originally Posted by twistedsheets
    Has anyone had a problem with www.fabric.com? My first order came with no problems. I really loved the fabric. My second order is a nightmare. Ordered and they were short 2 and 1/2 yards. Replied to email by calling and picking another fabric same price for the shortage. Get another email stating the try to charge me and it didn't go thru. NOW WAIT my order was $44.81 and was applied on initial order, what do they need to charge me again for? They say I owe a penny,making it $44.81. Called and spoke to them, they need my card number again. This woman now applies another $11.97 against my card not the penny. Call back and I am told they will charge another $43.?? can't rember the cents, when they ship ,which the order was ready to ship this morning. The shipping is free when your order is $35.00 So far the order still has not shipped! The monies have been applied against my card now for more than double what my cost actually was! I 'm I the only one who beleives I have been scammed on this order?
    Yes. I just ordered from fabric.com for the 1st and last time. There was a yard of flannel - unexpected, since the web site hadn't indicated.

  20. #20

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    Make sure you all read my comments(from Tattoonana) on all this...I've had a fun time with them this week. Hal Genter is the customer service rep I dealt with...was trying to fix "all" the problems...I don' think there's enough time in the world for them to get that done! I will NOT be doing any more business with them.
    Gail

  21. #21

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    Quote Originally Posted by twistedsheets
    I have spoken to the card company. A prepaid card doesn't have all the perks of a regular card. As I said , you can only get what is actually on the card and no more. They have cancelled the card and issuing another , will take about 2 weeks to get.At a cost of $9.95 to reissue one.My bf is on his way to Georgia with a load and will stay on top of this. After receiving another email today from UPS, stating they had a tracking no. for this order, I received a second email stating this tracking no and parcel pick up had been cancelled and to contact the shipper as to why. my card was again charged for $44.77 also today. Which is why the card was cancelled , they had depleted the money I was gonna use for future orders. According to the site this evening now this order has now been shipped ,( WE WILL SEE) and it was shipped standard shipping which was free because the order was over $35. So far however I have been charged 3 times what my order totaled maybe more!! I quit drinking over 10 yrs ago, but I am seriously thinking it may be cheaper to take that up again rather than play with online stores!
    It would be very frustrating.But drinking costs much more than that and it can kill you and destroy you.
    So stick with online shopping ok?:)
    CONGRATULATIONS ON QUITTING THE DRINKING SO LONG AGO! :thumbup:

    I hope this all works out for you in the end. :-D

  22. #22
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    I have been buying from Fabric.com for quite a while. Never had a problem. Just love their cheap known brand fabrics

  23. #23
    Rose Lee's Avatar
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    I have never had problems with Fabric.com, that is the only ones I order from and so far, I have been lucky. Maybe someone has to report each and every oversight on their part as with todays economy, there is lots of theft going on . Just a thought.

  24. #24
    twistedsheets's Avatar
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    I ordered 10 yrds of the red christmas village that was on sale . LOVED IT! came nicely rolled in box. WAS IMPRESSED! Ordered second time had 6 yrds left it stated and ordered along with 7 yrds of broadcloth. Thats when this began They were short the xmas print. had 1 1/2 pc 1 yrd pc and 1 yrd peice . called them and substituted another for the 2 and half shortage another same price this was on3/28 YES I have been calling them right along every time I get email. Site finally says it shipped last night. However ther was no reason to keep debited my card for all these charges. since when does 44.80 become lets charge another 11.97 then 43.78 and then finally another 44.77 I only have one order not 4

  25. #25
    twistedsheets's Avatar
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    To top this off it was all the charges I was really peed off about and all they did was song and dance me. That is not professional now is it a way to RUN A LEGITIMATE BUSINESS!!

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