BellaBoo

If you ordered it through a shop, why couldn't the shop owner have it shipped to the shop and then have it moved to your house, set it up and then you pay for it.

Doreen

Well, you were thinking right when you stopped opening it and refused delivery!
I would also put something stronger in that ice tea!

Val in IN

Thank goodness you did exactly the right thing. It sounds like you have a good, reliable dealer too. I'm sure the manufacturer is going to want to make this right for you and I'll bet they'll be collecting some insurance money from the shipping co. Unfortunately, YOU are the one this impacts the most. Enjoy your tea and know that you'll soon be happily quilting away.

MissDaisyDo

I just got my Tin Lizzie 2 weeks ago. Lucky for me, I got it directly from the dealer. He brought it to my house. and he and my husband put the 5ft. frame together and set it up with a practice quilt and spent close to 3 hours total at my house explaining things. It takes a little time getting use to using it. They are so much different than regular machines. I hope you get your soon. Know you will love it.

BarbaraSue

So sorry for your trouble. How disappointing! You were good to not let the heat of the moment cloud your thoughts and voice when you spoke to the driver and the shipping company and the store owner. By the time I had repeated the story twice my anger would have been involved too much for my own good.
Hope this has a happy ending for you soon.

Jo Mama

My Grace frame came with the wrong rails. Then my husband ruined the correct ones they sent so they sent them again -- free... I did not pay a dime for their and my mistakes.

Happy Linda

I'm glad that you refused it. What a mess. So sorry.

Farm Quilter

Feel your pain and disappointment, but you made the right choice...the hard choice! Good for you and you will be rewarded!!! :thumbup: handing you a tissue, chocolate and a lovely, tall, cool glass of amped-up tea

rivka

Oh, that's such a bummer -- but you definitely a machine that will work correctly. And trust me, you'll love your Tin Lizzie once you've got it :)

trolleystation

I think you should go for a glass of 'hard cider'.