So SAD!!!

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12-05-2010, 04:50 AM

#11

Stormy Days

Member

Join Date: Oct 2010

Location: Florida Keys

Posts: 35

I think this is fairly common and they had a video on Youtube to show you how to fix it. You may need parts though. I've always heard they have excellent customer service. Let us know please.

12-05-2010, 05:35 AM

#12

sewsandy

Member

Join Date: Sep 2010

Location: Saginaw, MI

Posts: 15

I wouldn't email, call them. They have a toll-free number and I got excellent response on my call

12-05-2010, 05:46 AM

#13

Tina BH

Member

Join Date: Aug 2010

Posts: 22

oh no - that's not good. i hope you get a quick solution

12-05-2010, 06:04 AM

#14

sandpat

Power Poster

Join Date: Sep 2007

Posts: 18,726

Oh, I'm sorry that happened! I just hate it when our toys break! Its always when you want to use them too!

12-05-2010, 06:07 AM

#15

Linda58

Senior Member

Join Date: Jun 2010

Location: South Texas

Posts: 639

I just bought my GO! and haven't even used it yet. I sure hope that doesn't happen to everyone. Hopefully they will send a fix ASAP.

12-05-2010, 06:09 AM

#16

CarrieAnne

Power Poster

Join Date: Apr 2010

Location: Whitewater, WI

Posts: 24,528

Yes, I would call them. I have had really great customer service with them so far. Hope you do too! Please let us know what happens!

12-05-2010, 06:24 AM

#17

kat112000

Senior Member

Thread Starter

Join Date: Oct 2009

Location: Sioux Lookout, ON

Posts: 939

Thanks everyone. I am leaving today for a week in Cancun so I will let you know what happens when I get back.

12-05-2010, 08:14 AM

#18

Roberta

Super Member

Join Date: Nov 2006

Location: Bar Harbor, ME.

Posts: 2,911

They are the best company to deal with and actually have a replacement handle that they can send. They usually have pretty fast shipping as well.

So sorry to hear this happened to you, when you need it the most.

Roberta in snowy Maine