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Thread: Thousands of Bolts Fabric

  1. #1
    Super Member Shorebird's Avatar
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    I found 108" wide fabric for backing of a large quilt for my daughter in a dark, dull blue color, and ordered it. Package arrived.........and was I ever disappointed. Not only was the color off (far too bright) but the fabric was so stiff and rough it would have scratched you, and so thin that you could see the individual warp and weft threads (not a homespun fabric either)....and the light just poured thru the fabric...........

    Was I just unlucky with this one fabric, or have others received very thin, poor quality fabric from this on-line shop?

  2. #2
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    i order from them all the time and i've never had a problem. i only order fabric from them when i know who the manufacturer is and the quality of that manufacturers fabric.

    when i buy commercially made fabric i tend to buy Moda, Kaufman, and Benartex.

    i've gotten fabric from all of these manufacturers thru thousands of bolts and the quality was perfect.


  3. #3
    Super Member Barb_MO's Avatar
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    Oh, I hate to hear that. I just ordered 5 yrds. of 108 in fabric from them Friday. I'll let you know what I think when I get mine.

  4. #4
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    Give them a call tomorrow and see if they can help you with this problem.

    I have only ordered brand name fabrics from them and the quality and service has been wonderful.

  5. #5
    Super Member Susy's Avatar
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    I ordered twice and really liked the fabric but the wide width backing is/was stiff & not the best quality. However, the wide width at my LQS is not great either, guess I just assumed that wide stuff is poorer quality?

  6. #6
    Super Member Shorebird's Avatar
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    Quote Originally Posted by Susy
    I ordered twice and really liked the fabric but the wide width backing is/was stiff & not the best quality. However, the wide width at my LQS is not great either, guess I just assumed that wide stuff is poorer quality?
    I have purchased wide fabric at my LQS and it was just a soft and thick and nice as the regular fabric that I buy there............so no all wide fabric is this poor...............guess I should have limited myself only to those manufacturers that I know and whose fabrics I have purchased in the past.

  7. #7
    Super Member Shorebird's Avatar
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    Quote Originally Posted by Barb_MO
    Oh, I hate to hear that. I just ordered 5 yrds. of 108 in fabric from them Friday. I'll let you know what I think when I get mine.
    Send me a note when yours arrives and let me know......I may wind up calling them - as I just cannot use what I received.........it is almost like the dye was spray painted on the fabric (that stiff and hard) and I am really concerned that if I used it, it would rip, tear, with even the gentlest of use.......

  8. #8
    Super Member Boston1954's Avatar
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    My sister got some 108" from Marshalls, and I bought a bit from her for my queen sized that I am hand quilting now. It had a hole in it. I decided to go ahead with it because it "lands" just about where I will be putting the label. I do not know if I will order from them.

  9. #9
    Super Member Barb_MO's Avatar
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    I'll let you know if it is ok or not.

    Quote Originally Posted by Shorebird
    Quote Originally Posted by Barb_MO
    Oh, I hate to hear that. I just ordered 5 yrds. of 108 in fabric from them Friday. I'll let you know what I think when I get mine.
    Send me a note when yours arrives and let me know......I may wind up calling them - as I just cannot use what I received.........it is almost like the dye was spray painted on the fabric (that stiff and hard) and I am really concerned that if I used it, it would rip, tear, with even the gentlest of use.......

  10. #10
    Super Member Janstar's Avatar
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    I ordered wide backing from them about a month ago and it was fine. Maybe you should call and tell them you are not happy with what you got. I'm sure they want happy customers.

  11. #11
    Super Member butterflywing's Avatar
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    i've had wide backing from them and it was fine. you really should call them as soon as possible. that's the kind of thing they want to know about. if they don't offer to, then ask them to work with you on this. explain how disappointed you are because they came so highly recommended by your forum. the least they should do is credit it toward a new purchase, even if they want a return. they normally have lqs quality fabrics by known manufacturers.

  12. #12
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    Call/write them.

    Tell you want to return it for 1) a refund
    or
    2) good quality fabric.

    Ask for the shipping charges, too. (sometimes it works!)

  13. #13
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    I'm sure they would rather you tell them about the problem - or at least give them a chance to fix it - than to have you tell all of us.!

  14. #14
    Super Member jazs2's Avatar
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    I buy from them all of the time. Like Kluedesigns said as well I buy only name brand also. Never had a problem.
    jazs2

  15. #15
    Moderator sharon b's Avatar
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    Did you call them today ?

  16. #16
    Power Poster amma's Avatar
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    I am curious as to how they handle this, too.

  17. #17
    Moderator littlehud's Avatar
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    I hope they take care of you. I have never ordered from them before and may think twice about it now.

  18. #18
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    i hope customer service takes care of you too. if they don't it will certainly make me hesitate buying from them in the future

  19. #19
    Super Member Shorebird's Avatar
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    Quote Originally Posted by sharon b
    Did you call them today ?
    I sent an email today, rather than call..........explained they came highly recommended and how disappointed I was.............their response was, basically, sorry......they sell to several long arm quilters and have not ever had a complaint regarding the quality of the fabric...........nothing more.......it was a brush-off..........I can guarantee you I will not ever order from them again!

  20. #20
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    i agree, there are many places to shop, take your business elsewhere

  21. #21
    Super Member Barb_MO's Avatar
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    I would come back with a call to them. Sometime you would just receive a canned message, if you call you will get better results.

    Quote Originally Posted by Shorebird
    Quote Originally Posted by sharon b
    Did you call them today ?
    I sent an email today, rather than call..........explained they came highly recommended and how disappointed I was.............their response was, basically, sorry!

  22. #22
    Super Member Shorebird's Avatar
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    Quote Originally Posted by Barb_MO
    I would come back with a call to them. Sometime you would just receive a canned message, if you call you will get better results.

    Quote Originally Posted by Shorebird
    Quote Originally Posted by sharon b
    Did you call them today ?
    I sent an email today, rather than call..........explained they came highly recommended and how disappointed I was.............their response was, basically, sorry!
    OK - just got another email from Thousands of Bolts. I am attaching here.............I did wash fabric, as I thought it might soften up enough to be used..........I am still not happy with their response............I did not look at the price - we were searching for the right color blue for the backing.........Company's response seems to indicate if their price is cheap, then fabric quality will be poor..........you all be the judge.........

    [b]Again - we are sorry you are disappointed. We would have accepted a return if the fabric had not been washed. I guess pricing may be a factor also. Since this backing is the least expensive available, it cannot be expected to match the quality of those selling for 50% more. [b]

  23. #23
    Senior Member dlf0122quilting's Avatar
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    I am sorry you had a bad experience with Thousands of Bolts. I have been ordering from them for several years and only one time did I get a fabric that was stiff. I have always had good luck with their fabrics. I watch the manufacturer and order the brands that I know to be best.

  24. #24
    Super Member shaverg's Avatar
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    I buy from them all the time and love the fabric, but I have never bought the wide backing. I know a lot of the retails wide backing is also stiff compared to most fabric. To get the good grade wide you may have to go to a LQS.

  25. #25
    MelissaK's Avatar
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    So sorry to hear you had a hard time with them. I have ordered fabric from them, but never 108" width. I buy that in muslin and from Joann's. Guess I am sticking with that.

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