Go Back  Quiltingboard Forums >
  • Main
  • Viking Problems >
  • Viking Problems

  • Viking Problems

    Thread Tools
     
    Old 01-22-2010, 03:31 PM
      #11  
    Member
    Thread Starter
     
    Join Date: Jan 2010
    Posts: 9
    Default

    There are a variety of issues. The lever on the far left that houses the thread keeps popping out of the slot. The machine is very smart and knows that it is not threaded correctly so it doesn't sew a stitch. The decorative stitching is inconsistent but have been told that the motor and panel have been plugged up with debris from too much use! So if I keep this machine, I guess I have to choose my projects carefully & how many I make if I want the machine to perform like a $2500 machine.
    QLTRMOM is offline  
    Old 01-22-2010, 03:39 PM
      #12  
    Member
    Thread Starter
     
    Join Date: Jan 2010
    Posts: 9
    Default

    I truly think it's a lemon too. I have thought that for a long time.
    QLTRMOM is offline  
    Old 01-22-2010, 03:46 PM
      #13  
    Senior Member
     
    Hinterland's Avatar
     
    Join Date: Oct 2009
    Location: Hudson Valley, NY
    Posts: 939
    Default

    I think you need to be real firm with your dealer. "Sewing too much" is not an excuse for a $2500 machine.

    For what it's worth, there are happy Sapphire owners, who use the machine every day. Part of their success is due to training and support from their dealer.

    Janet
    Hinterland is offline  
    Old 01-22-2010, 05:49 PM
      #14  
    Power Poster
     
    Join Date: Nov 2007
    Location: SW Iowa
    Posts: 32,855
    Default

    I have to agree. It sounds like your dealer doesn't want to have to replace your machine. Too much sewing.........if we didn't sew a lot why would we need a machine. Makes no sense to me. Maybe you can contact the company.
    littlehud is offline  
    Old 01-22-2010, 08:46 PM
      #15  
    Member
    Thread Starter
     
    Join Date: Jan 2010
    Posts: 9
    Default

    I plan to contact Viking directly. Seems as though the dealer wants to state all of the problems are mine. Picked it up, won't sew on it - want to sell it - I want out. It's funny that when I bought it I was really lucky that day - the last one in the shop! Silly me, bought one with an open box. Sales person said "all the vikings come off the truck like that" - inexperienced sales personnel.
    QLTRMOM is offline  
    Old 01-22-2010, 08:59 PM
      #16  
    Super Member
     
    sewingladydi's Avatar
     
    Join Date: Jan 2010
    Location: Woodhaven, Michigan
    Posts: 1,981
    Default

    I have had a Viking #1 (not #1+)since '94. Paid $1900 for it. It's been repaired 4 times. The first time about $100, the 2nd time, over $500. The 3rd time $100. It's in the shop now waiting for a belt and that will run about $120.
    Most of the time I've owned it, I haven't been sewing that much because of job, family, etc., so it hasn't been really used that much.

    I am now sewing on a almost 30 year old Kenmore. I guess that speaks for itself. Not more Vikings for me.
    sewingladydi is offline  
    Old 01-23-2010, 06:50 AM
      #17  
    Senior Member
     
    Join Date: Dec 2009
    Location: Mid Tennessee
    Posts: 318
    Default

    I had a Viking that would not stay on the selected stitch; Went back and forth with the dealer for about 6 months, wrote to Minnesota and finally got my money back and returned the machine.

    Never another viking for me-got an Elna that was a workhorse for many years, worked and worked and worked. Now am using a Brother QC 1000 and a Babylock Elegante 2. Oh, and a Singer Featherweight. Love them all.

    Good luck and I hope you get the results you want and a machine that will work for you.
    charvan is offline  
    Old 01-23-2010, 08:39 AM
      #18  
    Super Member
     
    Join Date: Aug 2007
    Location: Clay Springs AZ
    Posts: 3,229
    Default

    I have a Viking Sapphire and love it. No problems at all.
    Sounds like you got a lemon, which can happen with any brand. Push for a refund or replacment.
    Rose Marie is offline  
    Old 01-23-2010, 08:46 AM
      #19  
    Super Member
     
    sewingladydi's Avatar
     
    Join Date: Jan 2010
    Location: Woodhaven, Michigan
    Posts: 1,981
    Default

    Too late now. Since I wasn't using it much, the problems took a while to surface.
    sewingladydi is offline  
    Old 01-23-2010, 09:13 AM
      #20  
    Super Member
     
    Join Date: Mar 2009
    Location: western Pa
    Posts: 4,569
    Default

    I have the Viking 830 and sew daily. I've put decorative stitches in denim and it didn't skip.
    You got a lemon. Give your dealer one last shot at replacing your machine; if he/she won't, contact Viking directly. They will not put up with a dealer who can't satisfy customers and gives all Viking machines a bad name. Companies know that word-of-mouth sells products and your problems would prevent others from buying them.
    You've probably been very nice to your dealer but it's time to get "down and dirty" and demand satifaction-you've been more than patient. That's too much money and time wasted.
    Good luck and let us know what happens!!
    janRN is offline  
    Related Topics
    Thread
    Thread Starter
    Forum
    Replies
    Last Post
    peacefulquilting
    Main
    2
    09-22-2013 04:38 AM
    rootyr
    Main
    9
    05-29-2012 03:00 PM
    bebe
    Links and Resources
    8
    06-13-2011 02:45 PM
    yarnball
    Main
    8
    12-02-2009 10:27 PM

    Posting Rules
    You may not post new threads
    You may not post replies
    You may not post attachments
    You may not edit your posts

    BB code is On
    Smilies are On
    [IMG] code is On
    HTML code is On
    Trackbacks are Off
    Pingbacks are Off
    Refbacks are Off



    FREE Quilting Newsletter